Josue

Reviews

Superhost

150 total reviews

89% rated 5★

150 reviews

4.89

2022–2026

150 reviews

5BR Villa in Jiutepec

Karla

Excellent, 1 month ago

The house is wonderful. Everything is very clean, and the house is as shown in the photos. We hired additional cooking and cleaning service and received great service from Lety.

5BR Villa in Jiutepec

Roberto

Excellent, 8 months ago

We absolutely recommend this house, it would be a pleasure to stay here again. The house views are just breathtaking and the house staff was professional and helpful. There’s plenty of room in the house for 10 ppl. The kitchen is well equipped and the garden is just great! We have nothing but good comments and nice memories. Thanks!!

The house is beautiful and has a spectacular view of the mountain. There were 5 families and we fit perfectly. The decor was very nice and overall, the place was impeccable. Lety and her sister took care of us wonderfully: they cooked delicious food for us and were extremely friendly and attentive. We went in the cold season, so the pool could not be heated, however the jacuzzi was perfect for us and it is a super good size, 8 small children could fit at the same time! The tree house is magical for children and the garden is super spacious for playing soccer and other outdoor activities. Many thanks to Erika as well for being attentive to all our questions. We will definitely come back on another group trip. We loved it! Thanks to the whole team!

The problem is the hot water in the showers of two bathrooms, literally you only had one minute of hot water and you ended up with cold water. Also with the jacuzzi the first day. It was on for hours and didn't heat up enough. The next day they fixed the situation, although the person in charge of turning it on did not arrive at the time we needed him, even after informing him two hours before.

Host Response

Hello Virginia, Thank you so much for taking the time to share your experience and for visiting us, it was a pleasure to welcome you. We sincerely apologize for the inconvenience with the hot water in the showers and the Jacuzzi during your stay. We understand how important it is to have these services working properly and we appreciate you letting us know. As mentioned in the house rules, there is a particular situation with the water supply in Tepoztlán, so it is necessary to use it responsibly. Even so, we take your comment very seriously and we are already reinforcing these processes to prevent it from happening again. Thanks again for your visit!

5BR Villa in Jiutepec

Alejandra

Excellent, 8 months ago

Excellent stay, the best view of Tepoztlán, 🤩 Tranquility and comfort at the same time. Many thanks to Lety for everything, very helpful and attentive. We'll be back soon.

Host Response

Thank you very much, Alejandra. We are very happy to know that you enjoyed the stay, the tranquility and the view. Thank you also for your words for Lety, we will gladly send them to her. It will be a pleasure to welcome you again very soon.

Very nice, spacious and beautiful accommodation, with a great view and clean. The hot water could be improved when using more than one bathroom at a time, but nothing serious, in general we really enjoyed the stay. They have good communication and are flexible

Host Response

Thank you for your comment, David We are very happy to hear that you enjoyed the stay, the space and the view, and we appreciate your words about the communication. Our intention will always be to give you the best service. On the subject of hot water, we want to comment that in Tepoztlán the water supply is limited and can be irregular. Therefore, we promote the responsible use of water, which is indicated in the accommodation regulations. This includes arranging short bathrooms to ensure that all guests can count on the service properly. We really appreciate your understanding and that you had a positive experience overall. It will be a pleasure to welcome you again!

We had a very good stay, It was just missing a little flexibility for the check-out time. We asked them to give us a little more time and there was no support

Host Response

Hello Erika Thank you so much for your comment and I'm glad you had a great stay. Our check-out time is subject to availability based on reservations. Whenever we have the opportunity, we are happy to offer flexibility and try to support our guests in every way possible. We hope to see you again soon!

Great place to stay! The only bad thing was the extra charges. Because of how expensive it is, I think it's unnecessary to charge extra for using the grill, and the day before I left, they charged me extra too. Everything else is fine! Highly recommended place

Host Response

Hello Miguel, Thank you so much for taking the time to leave your comment and for staying with us. We are very happy to hear that your overall experience was positive and that you enjoyed your stay. Regarding the additional charges, we want to clarify that there are only two charges: one for cleaning the grill and another for the use of the jacuzzi gas. These only apply if used and are covered directly with the staff at the end of the stay. Both are clearly specified in the listing description and in the house rules, so that all guests can have this information before their arrival. Our goal is always to maintain transparency in every detail and ensure that every guest has a comfortable and surprise-free experience. We appreciate your observation as it helps us keep improving. We look forward to welcoming you again when you like.

Breathtaking view and the place looks just as in the pictures there is a net and arch to play with which wasn’t expecting and there’s an extra cost 100 pesos to clean the grill (I wasn’t expecting the additional cost but I guess it’s ok)

Host Response

Thank you so much for your feedback and for highlighting the view and amenities of the place! Regarding the cost of cleaning the grill, it is indeed $100 pesos intended directly for the cleaning staff, and it is specified in the ad for greater transparency. We really appreciate your understanding and that you enjoyed your stay, we hope to welcome you again soon!

The view of the house is spectacular, it is very comfortable and spacious, my husband went with the family and they enjoyed the house and the surroundings very much.

Host Response

Thank you very much for your words! We're glad to hear that your husband and his family enjoyed the house, its spaciousness and the view so much. It will be a pleasure to welcome you again when you wish to return, you will always be welcome.

The house is a dream and the view is stunning! Everything is better than in the photos. The house has all the amenities you need, and the pool and jacuzzi were at the desired temperature. Lety and Josué were super attentive and accessible to everything we asked for. I will definitely be back !

Host Response

What a joy to read your feedback! We are very happy to hear that you enjoyed the house and the views and amenities such as the pool and jacuzzi. Thank you for recommending us and for wanting to come back; it will be a pleasure to welcome you again.

The place is very nice, the view is amazing! I would stay again, I would just ask for proof of fumigation before booking The jacuzzi was nice and it was worth heating it up Apart from that, it's good :)

Host Response

Thank you so much for taking the time to share your experience! We are very happy to hear that you enjoyed the accommodation, the view and the Jacuzzi, and that your stay was pleasant. Regarding the issue of fumigation, we want to tell you that we carry out preventive controls every 4 to 6 months to ensure that all areas are kept in perfect condition. We have the corresponding receipts and we can gladly share them before future reservations for your peace of mind. We appreciate your feedback and your confidence in choosing us. It will be a pleasure to welcome you again and make your next visit even better.

5BR Villa in Jiutepec

Eduardo

Excellent, 1 year ago

Excellent house, garden and pool for the whole family

Host Response

Thank you so much for your words! We are glad to hear that the house, garden and pool were perfect to enjoy as a family. It will be a pleasure to welcome you again and to continue creating special moments together.

Excellent place to stay, it's a good place to spend a pleasant family time, very comfortable and the facilities are in excellent condition, the pool has an excellent temperature and the jacuzzi can be heated even more

Host Response

Thank you so much for sharing your experience! We are glad to hear that you enjoyed the house, the comfort, the facilities and the pool, and that you were able to make the most of the Jacuzzi. It will be a pleasure to welcome you again so that you can continue to enjoy pleasant moments with your family.

Always attentive and willing to support us. We had problems with the hot water because the heater turned off and they solved it, Lety was a sweetheart the whole time

Host Response

Thank you so much for your feedback! We are glad to hear that, despite the issue with the hot water, we were able to resolve it quickly and that you felt well cared for throughout your stay. Lety will be happy to know that your support made a difference. It will be a pleasure to welcome you again and provide you with another pleasant experience.

The house is well worth it, it is very private, the area is quiet and with very nice places to visit on foot. The service girl is very friendly and cooks very well.

Host Response

Thank you so much for your words! We are glad to hear that you enjoyed the privacy of the house, the tranquility of the area and the nearby places to visit. Lety will be delighted to know that her kindness and cooking made your stay even more pleasant. It will be a pleasure to welcome you back soon.

The house is beautiful and the view is spectacular. Everyone was always very attentive, the service is impeccable, Lety is a great person. They supported us at all times We'll definitely be back

Host Response

Thank you very much for your words! We are glad to hear that you enjoyed the house, the view and that you felt well cared for throughout your stay. Lety will be happy to know that your support made a difference. It will be a pleasure to welcome you again and give you another experience as pleasant as this one.

Josue's house is STUNNING! Photos don't do the scenery justice. The house accommodated our family of 5 adults and 3 kids and an infant with more than enough room. Lety was so sweet and attentive and helped us arrange for food delivery and cooked breakfast for us, we loved her! would visit again any day without hesitation!! ❤️

Host Response

Thank you so much for your wonderful review! We’re delighted to hear that the house exceeded your expectations and comfortably accommodated your family. Lety will be thrilled to know her attention and support made your stay even more enjoyable. It would be a pleasure to welcome you all back anytime!

An amazing place to go with the family and enjoy a few days of rest. The house is very comfortable and spacious, it has everything you need so you don't have to leave the house. The most spectacular thing is the garden, the pool and the view...

Host Response

Thank you for your comment! We are happy to hear that you enjoyed the comfort and spaciousness of the house, as well as the garden, pool and spectacular view. It will be a pleasure to welcome you again so that you can continue to enjoy special moments with your family.

5BR Villa in Jiutepec

Mariana

Excellent, 1 year ago

The place is amazing, the house is very well suited and those who provide the service are always very attentive. We thank you very much!

We had a family weekend at Tepoz and everyone loved the place! The mountains behind are astonishing, the pics can’t make justice to the view. The place is perfectly maintained, very clean and well taken care of. The bedrooms were comfortable and spacious. The kitchen was full of cookware, either to cook breakfast inside or grill something at the garden. We were able to cook all sorts of things with the items available. Plenty of plates and glasses. The garden was big for the kids to play and we had a great time in the pool. The staff was responsive and quick to our requests. We had a thing with a shower and they took care within a couple of hours; always kind and with helpful attitude. My only heads-up is to use the host link to find the house since Google Maps got us lost at the beginning but their link always worked. I’d love to go back and spend another weekend there.

5BR Villa in Jiutepec

Karla

Excellent, 1 year ago

The house is very large and beautiful. The mountain views are spectacular. The layout of the house is very comfortable, since it has the kitchen and dining room on the second floor and the bedrooms on the first floor, making access to the pool and garden very easy. In addition, the large windows give you the best views. It is definitely a house that is enjoyed

Host Response

Thank you so much for your words! We are very happy to hear that you enjoyed the house, the comfort and the spectacular mountain views. We love that you were able to take advantage of the pool, the garden and all the spaces, and it will be a pleasure to welcome you again so that you can continue to enjoy the house to the fullest.

Myself + 12 girlfriends rented Josue’s place for a girls weekend. The place is absolute magic. The view of the mountains from the back yard cannot be beat. The housekeeper Lety was such a pleasure to work with as well. She helped us with everything and was so sweet. We enjoyed the house so much that we ended up changing our itinerary around so we could leave the house the least as possible. The pool & jacuzzi were great. Kitchen was perfect for preparing meals for a large group of people. We will definitely be back. Highly recommend staying here for your visit to Tepoztlán! Thank you so much Josue, Erika, and Lety!!!

We absolutely loved it! The view was amazing and we couldn't get over it. Even at night we would stare out the huge windows and just be in awe of the view. The place was clean, had everything we needed. Lety was amazing and always anwered our texts promptly. Mr. Eutikio was also very nice and came to turn on the jacuzzi for us. They provided us with some recommendations that we loved. Of course sometimes there's some quirks but nothing that bothered us, we would definitely book again. Josue was also very nice and let us fill the house to their max at 14 ppl when we miscalculated. Thank you again, our family spent a beautiful time at your home.

We love everything from the place. The only detail is that the pool is not heated all the time. They say it's because of solar panels, but we had a whole sunny day and still the pool was cold. Everything else 100% recommended

Host Response

Thank you for staying with us, how nice you enjoyed it. Indeed, the pool is heated and therefore we depend a little on the constancy of the climate and many times a single sunny day, it is not enough to raise the temperature of the pool, however, an excellent option is the jacuzzi in which 12 people comfortably fit and has a boiler which can be turned on at the temperature they like. Cheers.

5BR Villa in Jiutepec

David

Excellent, 2 years ago

Everything was excellent. It is a very large and pleasant space for my family, the photos as is and a very good view, without a doubt a great stay

5BR Villa in Jiutepec

Marianna

Excellent, 2 years ago

The view is beautiful, we had a great time!

The house is beautiful and in a very quiet area to rest. The mountain views are magnificent. Everything was very clean, quite equipped, the pool with an acceptable temperature. It does not have air conditioning, but there is no need for the good temperature in the area. GPS sends you down a very difficult road to get between stones and passing a small river, something difficult for low cars or other than truck type. There is another easier road from the main road, but you don't discover it until you ask the lady who opens the house for you. Maybe it would be nice if the next tenants are given instructions to use the easiest way of arrival. I highly recommend this beautifully designed house, to enjoy a Tepoztlan in tranquility.

5BR Villa in Jiutepec

Roberto

Good, 2 years ago

Very nice and comfortable house, with everything you need to spend a few quiet days with the family, the garden is very spacious with an extraordinary view of the mountains, the pool and jacuzzi of very good size and very well cared for, Lety's attention is incredible, it made us feel at home, always with a good attitude and kind... the only thing we did not like was the checkout at 11 am, we feel that it is very early for the cost of the house, if you want to leave later you charge an extra fee, and the heating of the jacuzzi as well as the use of the barbecue also generate extra cost... but in general very recommended! Thanks to the hosts and especially Lety !

5BR Villa in Jiutepec

Blanca

Excellent, 2 years ago

Lety and Mary's service is excellent 👌

Host Response

Very kind Blanca, Saludos.

We loved the home! It was beautiful and exactly as it looks in the photos. Letty was incredible in getting us groceries and things around the area. Communication was incredible and we were always catered to. Finding the house was a bit tricky because of some road work being done, but we found it and it was incredible. It is a bit far away from the airport, but getting there made it soooo worth it. Would I do it again? ABSOLUTELY

Beautiful view, kitchen cabinets are falling apart, needs updating in bathrooms and beds are hard. Beautiful grounds and pool

Host Response

First and foremost, I'd like to emphasize that we greatly value feedback from our guests, and we consistently strive to enhance every aspect of their experience. However, I must express that I find your comments and evaluation somewhat unjustified. Despite my personal efforts to ensure your satisfaction and I personally called you to make myself available fpr any situation, there were no complaints reported during your saty. You never mentioned any concerns regarding the kitchen or mattresses, and in fact, you indicated that everything was ok. Regarding the kitchen cabinets, they have been thoroughly inspected and found to be in good condition. I'm unsure of the specifics of your expectations regarding a kitchen, as no other guest has raised similar issues. Additionally, the low rating you provided for the location of the house is surprising, considering its prime position in the most exclusive area of Tepoztlán. I would encourage you to conduct further research on the destination before planning your vacation, as it appears there may have been a discrepancy between your expectations and the true essence of Tepoztlán. It's regrettable that guests such as yourself may leave negative feedback without substantial grounds. However, I am reassured by the overwhelmingly positive reviews received from the vast majority of our clients.

This place is absolutely amazing. Views are gorgeous and the house is perfect. You do need a car to get into town. House is located in a very peaceful secured community. What made the stay very comfortable was Lety. Lety treated us like family and we loved getting to know her. My mom and family interacted with her so nicely. She made us this amazing dinner and breakfast. We tagged along with her to town and she showed us around as she picked the ingredients for dinner. What an amazing experience to be with a local like her, we wish her and her family nothing but the best. The nicest ARBNB I’ve stayed at. Thank you so much for sharing your house with us.

Host Response

Thank you so much for your visit and for your nice words. We look forward to seeing you soon.

I enjoyed our stay at this house so much. The garden was absolutely stunning, and the pool provided great family enjoyment. Great ambiance. The rooms and bathrooms were impeccably clean. We also asked for breakfast assistance and had a girl come and cook delicious food for us (for an additional fee). Laura, our host, was incredibly patient, accommodating all our requests with a positive attitude and excellent communication. The only “minor” downside is the distance from town; it's best reached by taxi rather than on foot. However overall, I wholeheartedly recommend staying here. ⭐️⭐️⭐️⭐️⭐️

5BR Villa in Jiutepec

David

Excellent, 2 years ago

A spectacular house!! And the staff serving is very helpful and friendly! Super recommended

Host Response

We'd be happy to host you again.

5BR Villa in Jiutepec

Gerardo

Excellent, 2 years ago

The best view of the tepozteco and extraordinary staff service, especially Lety.

Host Response

Thanks for your feedback Gerardo, Regards.

Everything is excellent, the arrival is excellent, the cleanliness is very good, and although it describes in the rules that for using the jacuzzi and grill and I don't know if anything else, but they should be included in the final price.

Host Response

Hi José Luis. We are sorry that you do not like to pay for additional services which, depending on the amount of use you give them, is the cost involved such as Jacuzzi gas. We could not include it in the cost of the rent as there are those who request it once a day, those who request it several times and who simply do not request it. That's why it's very clear about the cost for the heating. Honestly, it doesn't seem fair to me that for anything that was clearly specified in the listing, in the regulations and in our welcome message, you would give us such a low review despite your good feedback both directly and on Airbnb and especially considering that you had no complaints during your stay. I hope that in the future you will be more aware of how much you can affect a host by negatively assessing it without a real reason.

5BR Villa in Jiutepec

Erika

Good, 2 years ago

The house has a stunning view of the mountain. Staff - Lety and Tiquio - were great and super helpful, and we enjoyed delicious meals prepared by Lety. Hosts were easy to communicate with and very helpful in getting us what we needed for our stay. Pool is only heated with solar panels so was too cold to enjoy unfortunately - but we got to use and enjoy the jacuzzi (heated with gas). We had a lovely stay overall.

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