Andrew

Reviews

Superhost

302 total reviews

97% rated 5★

302 reviews

4.96

2021–2026

Cleanliness 5.0

Accuracy 5.0

Communication 5.0

Location 4.9

Check-in 5.0

Value 4.9

302 reviews

3BR Villa in Río Lagartos

Fernando

Excellent, 3 weeks ago

The villa is very comfortable and everything is very clean. An amazing place to rest. We will definitely come back.

I highly recommend staying at this amazing place. From our arrival to our departure, we enjoyed it very much. Comfortable rooms, well heated, the view from the balcony of the lagoon and La Paz is incredible, and the tranquility you feel on the pier is difficult to explain. Andrew as a host also gets a 10/10. We had a slight setback because one of the guests we were traveling with took the keys to one of the cars we had. Our check-out was at 11am, and he allowed us to stay longer than allowed until the guest returned. The cleaning staff was also very friendly. We definitely hope to return soon.

3BR Villa in Río Lagartos

Daniel

Repeat guest

Excellent, 2 months ago

This is the second time we have stayed in this beautiful house, and its beauty never ceases to amaze us, as does the peace that permeates this wonderful place. Andrew is the best host you can find, an excellent person and human being.

This home is truly all about the waterfront access, and it delivers wonderfully on that front. We spent most of our time here on the dock, which was a delight. It is very private as well, although there are groundskeepers and security. The host wanted to meet us on our way in and out which was unconventional. His messaging was extremely proactive and quick. The house itself is great and newly renovated - comfy beds, functional kitchen, and great lighting.

We had a great stay at this house on the Bacalar Lagoon. We particularly highlight the dock, its privacy, and the direct access to the lagoon, which make the experience very pleasant. The house has all the necessary amenities for a comfortable stay. However, for the price paid, we found two important aspects to be lacking: the living room couch is small and uncomfortable, which limits the space for family time, and there is no air conditioning in the living room–kitchen area, which makes it inadequate in the current weather without it. Overall, a good experience, but with room for improvement considering the property's standard.

Host Response

Dear Laura. Thank you so much for staying with us and for sharing your experience. We're glad to hear you enjoyed the dock, the privacy, and the direct access to the lagoon, which are undoubtedly an essential part of the charm of Villa Alegre Bacalar. Regarding your comments, we would like to respectfully point out that the living room–kitchen area is designed according to an eco-sustainable concept with natural ventilation, and it is clearly stated in the listing description that this area does not have air conditioning. The house's architecture is designed to take advantage of the lagoon breeze, a characteristic of our Caribbean setting. Likewise, the living room furniture, including the sofa, is shown in the listing photos accurately and without alterations, with the aim of always presenting the spaces as they are with complete transparency. We are truly sorry that these aspects were not entirely comfortable during your stay. Your feedback is valuable, and we take it into account as part of our ongoing commitment to improving our guests' experience. It will be a pleasure to welcome you again in the future. Appreciate, Andrew & Ingrid Villa Alegre Bacalar

We had a wonderful stay at this beautiful villa! It’s so spacious and has everything you need. And it looks even more beautiful in person than in the pictures. We stayed for only 1.5 days due to a flight delay and wish we were staying at least double that. It’s not the easiest place to find but Ingrid and Andrew are both extremely responsive on messages. The location is peaceful and the place is more suited for a private relaxing holiday with family and friends. Note that it is not walking distance to restaurants and you need a car. Thank you for an amazing family time!

A magical place to stay while exploring Lake Bacalar. The private dock on the lagoon — complete with swings and hammocks right over the water — was the highlight for our whole family. Our two boys (ages 3 and 6) called it ‘a jungle’ and didn’t want to leave! Set in a beautiful natural landscape with stunning views of the seven colors, it was the perfect retreat after a day of adventures on the lake. ‘Definitely recommend!

We stayed in March for 4 days on a family trip. It was amazing; everything was clean and tidy. It's exactly like the photos. It has a private dock where you can use the kayak or enjoy the sunrise or sunset. The hosts were incredible, always attentive and providing local recommendations. The only important thing to note is that the property is a 4-minute drive from downtown Bacalar, which wasn't an issue for us, as it made the place more private. We hope to come back!

We absolutely loved the house. It was beautifully decorated and the location on the water was incredible. We loved spending our time down on the private dock over the lagoon, along with the view from the home. There were multiple areas to chill out and take in the view, that it wasn't always easy to choose which one to enjoy. The bedrooms were comfortable and the views from the bedrooms upstairs delivered. I also enjoyed the beautiful fresh flowers in every room in the house. It was a nice touch. We would definitely stay here again!

This was our fifth trip to Bacalar and we were looking forward to staying in what appeared to be a stunning, luxury house but it turned out to be systemically run down with most things barely working. Outdoor furniture set up is nice especially on the dock, but the lot itself has no view down to the lake and every morning there is a foamy runoff from neighbors sewer completely covering the water by the dock. -windows and sliding doors don’t really close and mosquito nets are all ripped - very narrow benches in the living room - can’t really sit there -plumbing upstairs doesn’t work, the toilets were clogged and even after fixing they barely flushed -no hot water to shower, even after 20 minutes not even luke warm - towels are so old that they are grey color - shower heads clogged and are spraying in different directions - kitchen was smelly, mold in cabinets -stained microfiber rags instead of kitchen towels, dirty mop left in the middle of the kitchen - most dishes broken/cracked

Host Response

We regret that this guest’s experience did not align with the standard we consistently deliver. During the stay, all concerns raised were attended to promptly and thoroughly, including multiple in-person visits to ensure everything was functioning as intended. Key aspects such as hot water availability were verified directly with the guest. While we always strive to accommodate and resolve any situation with care, the circumstances surrounding this stay were not representative of a typical guest experience. It is also important to clarify that Bacalar is a natural lagoon ecosystem. The occasional foam observed is a natural, organic phenomenon caused by wind and sediment movement, and is not related to sewage or contamination of any kind. With a consistent Superhost status and a 4.98 rating across hundreds of stays, we remain confident this review does not reflect the experience of the vast majority of our guests. Andrew & Ingrid

Just spent a week at Villa Alegra with another couple and everything was perfect! The home and grounds were spotless and we had everything we needed (kayaks, beach towels, lots of local recommendations). There are so many great restaurants and food stands in Bacalar that we were out for dinner every night, but did most breakfasts and lunches at home, and the kitchen was well stocked with everything we needed. Beds were very comfortable and we all appreciated having two pillows each ;) There was some unusually cold weather for Mexico during our stay so did not require the air conditioning, but did appreciate the extra blankets provided. Lastly, we especially enjoyed the fresh flowers that were left in every room, a very thoughtful touch! We hope to return again!

This was by far the best house we stayed in. Andrew and Ingrid took great care of this house and the inside and outside were pristine. When we came in the house we just looked at each other and said WOW! We had to take it all in. The location right on the lagoon was amazing. We went kayaking and were able to embark on a boat ride from their pier. The master bedroom was very large and had a spectacular view. We would love to come back again.

I am so grateful to Andrew and Ingrid for their hospitality and beautiful home. It is clear the care and attention they put into the house. It also meant a lot to stay somewhere that cares for the stewardship of the natural surroundings. From the very beginning, Andrew and Ingrid went above and beyond to make us feel welcomed. They gave great recommendations and set us up with a boat tour and a chef for our first evening there. The home was stunning- filled with fresh flowers, great views, and a gorgeous garden in the backyard. The privacy gave us the chance to really relax and spend quality time with one another. Everybody who works at the house is very kind and welcoming. It’s a trip my friends and I will never forget and the perfect introduction to Bacalar.

Andrew and his wife Ingrid were so helpful and attentive to all of our needs. They followed up with me days before our arrival and throughout our arrival. They made sure we had instructions on how to get to their home and offered recommendations of places to eat, places to visit and tours to take. The house is just as it is listed in the pictures, everything was clean and we had everything that we needed and more to make our stay enjoyable. We were in love with the house and will definitely come back in the future!

If you are looking to spend time in a pleasant place with the necessary privacy, it is an excellent option, it has everything you need to enjoy yourself and they leave you the amenities to feel more comfortable and the details make the difference in the stay. If you need a car to get out of the area, but it's really worth staying, we were welcomed by his kind and clear wife with instructions, we would definitely return

Beautiful house, clean, tidy, it has everything you need in the kitchen to prepare your food (salt, oil, condiments, pans, glasses etc.) just bring the ingredients to make your meals, there is a supermarket where you can buy groceries and other things, market, or restaurants if you prefer. The impeccable house adorned with natural flowers, spacious, the beautiful lagoon with private dock, as described in the publication. Communication with Andrew was excellent, he was always attentive and helped with all questions. Mr. José, who takes care of the place at night, is super friendly, as are the people of Bacalar. Special mention to the tour and Erick who took us on the tour of the lagoon! Highly recommended, hire Andrew because he refers us to really reliable people, he helped us at all times, I definitely recommend the place and would return at the next opportunity. The house has many stairs (towards the Pier) and is 2 stories for people who find it difficult it can be complicated.

3BR Villa in Río Lagartos

Daniel

Repeat guest

Excellent, 11 months ago

It's a luxury villa, very well located, with a lot of privacy, very accessible, you can breathe a lot of peace, very clean and comfortable, the hosts Andrew and Ingrid were super attentive to what we needed to be comfortable. Thank you very much.

We stayed for two nights – four adults and two young girls – and had an absolutely wonderful time. The villa is beautifully designed, spacious, clean, and full of natural light. What truly sets it apart is the breathtaking lagoon view from every room – a magical sight to wake up to. The private access to the lagoon was a huge highlight, complete with kayaks and life vests, making it fun and safe for the kids and relaxing for the adults. The kitchen was fully equipped, the living areas comfortable, and the overall atmosphere was peaceful and luxurious. The hosts were kind, responsive, and made sure everything was just right. We left with amazing memories and would absolutely return. Highly recommended for families or friends looking for beauty, calm, and nature – with all the comforts of home.

3BR Villa in Río Lagartos

Luis

Excellent, 11 months ago

The house is beautiful, the private dock is amazing and the house has everything you need in general. Andrew is extremely attentive and was attentive to my group at all times. Great experience staying at his property.

We stayed with our 3 daughters in this fabulous exclusive villa on the shores of Lake Bacalar. A waking dream, a magnificent private pontoon that offers you a natural pool of incredible immensity. The sunset and sunrise will leave us with unforgettable memories. The house is spacious and very well laid out, the garden superbly maintained with an ignane as host 😀 Andrew is a very friendly, welcoming, warm and available owner. We recommend this villa that will offer you an unparalleled experience where our only desire was for time to stop. we didn't leave the villa because we felt so good there. Thank you Andrew for allowing us to have this experience and beautiful memories for us and our daughters. Finally, we really enjoyed having a canoe and paddle to enjoy the lake. we would recommend this villa without hesitation.

We are very grateful to Andrew and Ingrid for hosting us at their property, we had a wonderful time in Bacalar.! Villa Alegre exceeded our expectations in all aspects. Our group immediately fell in love with the home’s design, beautifully landscaped grounds, lagoon views and private deck. Andrew and Ingrid are great hosts, they provided clear instructions and great recommendations on local restaurants and must visit local attractions. We closed our visit to Bacalar with a private sailing tour recommended by Andrew which was the highlight of our trip. We look forward to visiting Bacalar again and hopefully spend more time at Villa Alegre.!

We had amazing time at this villa and enjoyed it a lot! This place is beautiful and the views of the lagoon is spectacular from the bedrooms! The host Andrew and his wife Ingrid are amazing hosts, they ensured all our needs were fulfilled and we were comfortable while we stayed at their villa. They were very responsive and very friendly! I highly recommend this place for a nice peaceful getaway if that’s what anyone is looking for. Thank you Andrew and Ingrid! 🙏🏼

3BR Villa in Río Lagartos

Gabriela

Excellent, 1 year ago

We loved to stay in Andrew's place. The house is exactly like the description and pictures. We enjoyed the privacy and the easy access to the lagoon. Definitely we will be back to connect with nature

I stayed 2 nights at this property with my group of 7. Andrew and Ingrid were extremely responsive and gave me a lot of suggestions about tours and restaurants at Bacalar: they arranged a very nice boat tour of the lagoon. The house is wonderful, with a private pontoon where you can spend hours just contemplating the lagoon. The house is also guarded at night for an even better peace of mind. I definitively recommend Andrew and Ingrid property to everyone planning to spend some days in the wonderful Bacalar Lagoon!

A nice house, with everything you need, very close to downtown Bacalar, private, safe, its dock, lounge chairs, view, I would come back, the hosts are a 10, the only thing as a point of improvement would be to repair the burned out lights in the garden, a minor thing, but 100% lit it would look even more beautiful, a light on the dock and that's it, but everything is very good

Host Response

¡Muchas gracias por tu comentario y por haberte hospedado con nosotros! Nos alegra mucho saber que disfrutaste la casa, la privacidad, la ubicación y especialmente el muelle. Lamentamos que durante tu estancia hubiese algunas luces del jardín fundidas. Agradecemos que lo hayas mencionado, ya que apenas lo supimos las reparamos de inmediato para los siguientes huéspedes. Además, justo ahora estamos llevando a cabo el mantenimiento general anual de la propiedad, y una de nuestras prioridades será mejorar aún más la iluminación tanto del jardín como del muelle para que luzca aún más bonito y funcional de noche. ¡Gracias de nuevo por tus palabras y aquí te esperamos con gusto cuando regreses a Bacalar!

Fantastic Getaway! The house was lovely decorated, felt safe at all times. Had everything we needed and some more. We felt very comfortable from day one! The best, the private access to the lagoon. The pier with the palapa is an all day round favorite! Easy to get to town for dining, lots of options and experience the town vibe at night! Andrew and Ingrid were great hosts, received us upon arrival with lots of info about surroundings. We will be back, and no doubt where we will be staying 🥰🥰🥰

Andrew and Ingrid are amazing hosts. They helped us from start to finish and gave us lots of helpful tips. They were very responsive whenever we had any questions. Cleaning was done half of our stay and it was perfect, the maid's work was incredibly well done, it's much appreciated. The villa as well as the outdoor space are splendid, I recommend it! On top of that, the house is eco-friendly and powered with solar panels! We recommend eyes a second thought!

This was our second unforgettable stay at Villa Alegre with Andrew and Ingrid, and it was just as incredible as the first. The house is absolutely stunning, with every detail thoughtfully designed to provide comfort and luxury. The new pergola addition is a fantastic touch, offering the perfect setting for relaxation and private boat tour pickups. It truly enhances the whole experience. We can’t wait for our next visit!

3BR Villa in Río Lagartos

Daniel

Excellent, 1 year ago

Enjoyed the stay. Responsive. We had a good time dining at local recommendations per check-in instruction provided.

This Airbnb is paradise. The rooms are spacious and comfortable, the kitchen has everything you need, the dock is perfect, and Andrew & Ingrid are incredible hosts. They provided detailed instructions ahead of check in and gave great recommendations for our stay in Bacalar. The location is perfect - an easy ride into town for great restaurants and some night life, but far enough away that it feels like a private escape. Also a huge bonus that it’s an eco friendly home. Can’t wait to stay again! Loved every minute of our trip.

If I could give this home 100 stars I would! We stayed at Ingrid and Andrew’s home for 5 nights. They sent us detailed instructions, and met us to give us an orientation to the property. This home is one of the most amazing homes we have ever stayed in. It’s tastefully decorated, comfortable, ecologically sustainable, and the landscaping is out of this world. The kitchen is very well stocked, and bottled water was provided. The beds were very comfortable, and black out blinds helped kids sleep. Our last day there we spent on the dock, in and out of the water. The location is 5 min outside of Bacalar, and we were given great recommendations for restaurants and things to do. Andrew arranged us a boat tour, and it was so lovely. Bacalar was such a beautiful trip. We loved our days there. Thank you so much, and we’d love to visit again.

This little slice of heaven was exactly what the doctor called for to have a relaxing and rejuvenating experience. We even got a local massage recommendation and they came to the villa and did 2 sets of couples massage by the water. We also were thrilled to have Mariana make us a delicious breakfast and tidy up the kitchen. The sailboat tour even picked us up off of our dock for a real luxurious treat. Thank you so much for everything, I would love to come back.

We had a lovely Christmas in this fabulous property on the lagoon. It is beautifully designed and furnished with a great selection of areas to use outside. Andrew is an excellent and attentive host who communicates quickly and clearly. If you haven’t got a car it’s very easy and cheap to use the local taxi company to get in and out of town. Apart from confirming all the other excellent reviews all I can add is that the master bedroom is absolutely gorgeous with amazing views, we adored the lovely flowers left all over the house, there are quite a few steps up and down to the pontoon area to consider if you are dodgy on your feet and there is a useful local scooter company that deliver groceries.

Andrew and Ingrid’s home is spectacular. It is very well designed and looks just like the photos. Our group of 7 was very comfortable in the home and appreciated all of the little details (like fresh flowers upon arrival). We kayaked and enjoyed the water every day. The hosts were super responsive and provided fantastic local recommendations. The only downside was that we couldn’t stay forever! Thanks for a fabulous stay. We’ll be back!

Lots of repetitive house rules, particularly in the kitchen and bathroom

Host Response

Estimada Natalia, Agradecemos mucho tus comentarios. En los baños y la cocina dejamos algunos pequeños letreros donde pedimos a nuestros huéspedes evitar tirar basura en los WC y, en la cocina, dejarla tal como la encontraron. Estos son recordatorios amigables que dejamos para todos nuestros visitantes. Gracias por tu comprensión y por ayudarnos a mantener el espacio en las mejores condiciones. Saludos cordiales.

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