Anabel

Reviews

Superhost

70 total reviews

91% rated 5★

70 reviews

4.86

2023–2026

70 reviews

4BR Villa in Atlixco

Andrea Nebai

Excellent, 3 weeks ago

The house is very comfortable and exactly as described in the listing! Ms. Lety's service is super good! We would definitely go back

Our stay was excellent. The house is very comfortable, very well equipped, and the pool is amazing. The location is also excellent, with a supermarket just five minutes away, which makes everything much more convenient. The host was always available and very attentive throughout the stay. In addition, both the gentleman who gave us the keys and the lady who received them at the end were very friendly and helpful. It was definitely a great experience and we would stay here again.

The property specifications were not accurate. The navigator sent us to a closed street like a ravine that did not match the address. The facade of the house is not gray. It took us a long time to find the house. If it weren't for the assistance of the man from the trampoline we rented, we wouldn't have found the place. The hosts were unable to help us because they never responded. The house is fine; it's large. However, the gardens and the court area are somewhat neglected, and the bathrooms in the pool area are a bit dirty and have a bad odor.

Host Response

We're sorry you had difficulty upon arrival. Thank you for your feedback, and we'll work to improve in each area!

Overall, the house is as shown in the photos, except that the court is in poor condition and cannot be used properly. The cleanliness is a very sensitive issue, as they do not do a thorough cleaning; the kitchen utensils are very worn, and the bathrooms are very stained. What I found very unpleasant was the lack of privacy. The pool “manager” only comes to see what people are doing; he walks in without any warning. His maintenance consists of adding chlorine because the pool is never clean. On the last night, he wanted us to check out because there was another reservation. He comes at least 3 times a day; it's too uncomfortable. On the day of check-out, the cleaning staff arrived at 10:00 a.m., and even with our personal belongings still in the rooms, they went in to remove the sheets and clean. They were literally rushing us to vacate the rooms because there was another reservation on the same day. They came into the house and started moving things around while we were having breakfast. It's really very uncomfortable; if you're looking for privacy, this is not the right place.

Host Response

Thank you for your feedback. We will take all comments into account to provide the best experience for our guests! We're sorry for the inconvenience with the staff.

Ideal for families with children, it is not well distinguished in the photos but it has a large space to play football or basketball or skateboard, as a plus they recommend renting an inflatable trampoline that overlooks the pool that made the difference for us! The pool is very well maintained and the hot tub is hot. When we had questions, they responded immediately and were very helpful We hired a cleaning service and they were very friendly, as was Eduardo from Mtt

The house is just as described, we really enjoyed the pool (which is a nice temperature for the season), the playground and the barbecue. The Jacuzzi is part of the pool, so it does not heat up independently. The house and furniture are in good condition and have everything you need to enjoy as a family. It is one street from the highway, it is not an area for walking, but it is close to the mall. The house is a good option for families.

The house is very nice and has good potential, but the experience left much to be desired due to serious PRIVACY AND ORGANIZATION issues. The pool was not completely clean, which is disappointing considering that it is one of the main attractions of the house. The most uncomfortable thing was that Eduardo, in charge of the pool, and the cleaning lady entered the house without warning, without knocking and without prior agreement. This happened several times and made us feel watched and invaded. I've never had anything like this happen to me before on an Airbnb, and it was very annoying. In addition, although the check-out time in the app was 3:00 pm, on Sunday at 10:00 am two cleaning ladies arrived and began to pick up our things without notifying us, which was completely inappropriate and generated an uncomfortable and unnecessary situation. I tried to contact the hosts to clarify this and there was no response. Without privacy or respect for the agreed schedules, the experience is broken.

The house is wonderful, it has everything you need to spend a few incredible days, the pool is great with a heater and at a very good temperature. The kitchen is very spacious and has everything you need to prepare all your meals. The rooms are as mentioned, each with air conditioning. The only thing is that 2 bedrooms share a bathroom, which takes away a bit of privacy from those who stay in those rooms, and the outside room needs a bit of maintenance. Otherwise, it's highly recommended. It's a place where you can have a great time

Host Response

Thank you so much for your feedback, it helps us a lot to continue improving the experience.

4BR Villa in Atlixco

Brenda

Repeat guest

Excellent, 1 year ago

Everything was perfect as always! We'll definitely be back :)

The place is great, the sports area is great for having a good time with the family, the pool is super cool in temperature, even though it rained, the house is super comfortable and very nice, its green areas are super well cared for, you are very comfortable, the only small detail was that when we bathed there were 11 of us and the hot water was not enough for everyone, although it was not so cold, it was cool for those of us who did not get hot water. Otherwise, we loved everything, we would definitely return.

Host Response

Thank you for staying with us ! We'll be expecting you soon !

A really nice stay... everything in good condition... the air conditioning works 100%!!... the kitchen is impeccable with everything you need, as well as each room... the pool has an excellent temperature... Mrs. Narcisa, who helps with the food and cleaning, is super nice and very attentive... her work and/or hiring is highly recommended, as is Mr. Daniel, excellent seasoning... attention and willingness at all times... I will definitely come back

The house is in good condition, it has the amenities mentioned in the ad, the pool and Jacuzzi are in good condition, the garden is in good condition, the house is very spacious, it has many bathrooms, in general it is worth it, the only real drawback is that the house is completely electric, that is, it does not have gas for any service and the kitchen works well, but in the bathrooms the showers are insufficient for several people, it does not heat up well, so we bathed with cold water

4BR Villa in Atlixco

Daniela

Excellent, 1 year ago

The house is very nice and comfortable. The pool always had an excellent temperature.

4BR Villa in Atlixco

Brenda

Repeat guest

Excellent, 2 years ago

Our stay was incredible, the house is beautiful and the communication with Anabel was perfect, it was always attentive to us. We'll definitely be back!

Host Response

Thank you for staying with us !! We look forward to seeing you soon !

An excellent place , I went with my family and we were all happy, the place complies with all the amenities the heated pool at night everything lit , the bedrooms are very clean as the bathrooms, the kitchen is very well equipped, the Host gave us first level attention, we were very happy, we were sure we will return, thank you

Host Response

I'm glad to hear they had a good stay! We look forward to seeing you soon !!

It is a recommended accommodation, Anabel was always attentive throughout our stay, they gave us a document with recommendations for food and attractions, the pool was a very good temperature, the basketball court, soccer field and the area next to the pool were super good, the only thing that could be improved would be the bathroom of the first bedroom, exactly the shower, in the 2 days I could not bathe with hot water even though the maintenance staff went to check it, outside of that bathroom all the others did have hot water. It was an incredible option to spend time with my friends and of course we would stay here again.

4BR Villa in Atlixco

Cesar

Excellent, 2 years ago

the house is Parisian and super comfortable

4BR Villa in Atlixco

Daniela

Excellent, 3 years ago

Anabel's disposition and the service people were always the best. The house and all the amenities are exactly in the pictures, all very clean and tidy. It is the perfect place to just want to lock yourself up for a weekend or a vacation. The area is not the best, however, all amenities arrive at the house so you do not have to leave.

Host Response

It was a pleasure welcoming you Daniela!!! We hope you had a great time !

4BR Villa in Atlixco

Dante

Repeat guest

Excellent, 3 years ago

This is the second time we have visited the house and we loved it just as much. Everything the house offers is excellent: the pool, the garden, the interior of the house!! We hope to come back soon!!

Host Response

With pleasure! We look forward to seeing you whenever you like!

4BR Villa in Atlixco

Dante

Repeat guest

Excellent, 3 years ago

A place you will definitely want to go back to! The house is super comfortable, and the pool is always at the right temperature. The garden and its surroundings invite you to walk and relax! It has lots of privacy thanks to its high fences! the hosts are always attentive to our needs, we loved it!! Anabel and Dali

Host Response

It was a pleasure having you!! We'll be expecting you again soon!

The house is very spacious, comfortable and has all the utensils to prepare any meal. Perfect garden and facilities such as a basketball court, soccer goals and a trampoline. Just consider bringing your own balls to play these sports. The pool area is very spacious, everything is in excellent condition, and a great advantage is that it has a heater, as well as a mesh to protect you from the sun while swimming. Every day, a very friendly man would come very early to clean the garden area and the pool and turn on the boiler, so that's one less thing to worry about during your stay. The hosts were attentive at all times, with a very friendly and helpful attitude. Definitely an excellent place to spend time as a family!!

Host Response

Thank you so much for your feedback! We're glad you had a good stay!!

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