Jess

Reviews

Superhost

216 total reviews

94% rated 5★

216 reviews

4.91

2022–2026

Cleanliness 4.9

Accuracy 4.9

Communication 5.0

Location 4.9

Check-in 4.9

Value 4.9

216 reviews

Casa Okó

Cheickna

Excellent, 1 month ago

Great place

Excellent service!!

10/10! We loved staying here. Everything is impeccably clean, very tidy, modern and super cozy. From the moment you arrive, it makes you feel right at home. The rooms are very comfortable, the air conditioning works excellently, and you can tell that the host takes care of every little detail. Communication was always quick and very friendly. The area is very safe, it has parking, and the location is excellent: in a few minutes on foot you can reach the cenote and 5th Avenue. We would definitely stay here again. We highly recommend it!

Host Response

❤️

Jess was able to host us last minute due to a cancelation at our first location. within 10 mins she accepted and had the door open for us. house was nice and comfortable, but best part was Jess. she coordinated massages, recommended restaurants and even coordinated medical assistance for my father. grateful for her during our trip

Host Response

Thank you, Paul. I'm so glad I was able to help a little. I love that you left the house happy❤️

We had an amazing stay and would absolutely book this home again. The house is spacious, modern comfortable, and tucked away in a beautiful, peaceful setting. One of our favorite parts was having the cenote and park nearby, it really made the neighborhood feel special. The senderos (paths) gorgeous and perfect for a morning walk. We always felt very safe. The property is inside two gated checkpoints, making it incredibly private and secure. It’s only a short drive to Playa del Carmen, the beach, restaurants, and shopping, so getting around was easy. I would strongly recommend having a rental car since tour companies don’t always pick up in this area. That said, our host was fantastic and happily arranged transportation for us at a very reasonable cost whenever we needed it. The host was extremely responsive, friendly, and genuinely cared about making sure we had a great stay. Jess made us feel right at home from the moment we arrived. Overall, this was an easy five star experience!

Host Response

It was a pleasure to have you at home, come back soon ❤️

⭐⭐⭐⭐⭐ Jess’s place was pristine, gorgeous, and located in a safe, welcoming community. The cenote was an incredible bonus and made our stay even more special. The best part was Jess herself—her kindness, quick communication, and help with our last-minute wedding plans made everything so much less stressful. We couldn’t have asked for a better host — we will gladly stay again.

Host Response

I was very excited for your wedding to be beautiful. It fills me with joy to know that it was. They will always be welcome in our home.

After living full-time in Airbnbs in Mexico for six months, we are especially aware of the importance of good host. Jess is one of the best out there. She is a "super host", not as Airbnb defines it, but as guests would define it. This is PDC, so there will be challenges. Jess is highly responsive, takes action, and solves problems..pronto! She also has answers for anything you need...transportation, drinking water, restaurants, carwash, and so on. As for the place, it is very clean and comfortable. It is great for people who don't want to be in the heart of the tourist areas, but still have access to them. The housekeeper does great work, and there are always plenty of plush towels. It is highly recommended to have a car if you stay in Mayakoba.

Host Response

You are lovely. It was a pleasure to have you at home 💕

WOW!!! We had an absolutely wonderful month-long stay at this home and could not have asked for a better experience. The house is beautiful, spacious, and very comfortable, especially the beds, which made it feel like a true home away from home. The location was perfect for us: a quiet, safe neighborhood with friendly people, yet still close to Playa del Carmen and convenient amenities like grocery stores, bakeries, and restaurants. We especially loved the nearby walking trails and cenote. Having a car made it easy to get around and fully enjoy the area. The home is very well equipped, and we truly appreciated the thoughtful touches, including the welcome treats, water service, BBQ, and private pool with regular cleaning. What really made the stay exceptional was Jess. She was incredibly attentive, responsive, and helpful throughout our entire stay, always available when needed and genuinely committed to making sure we were comfortable. We look forward to returning. 😊

Host Response

Lynn and Bruce, you as guests ARE THE BEST!!!💯

We stayed 10 days at Jess's with 2 teenagers and 2 young children and everything was perfect! His house is beautiful and matches the photos. The coffee maker was broken when we arrived, she quickly replaced it. We met Jess in person and she was very welcoming! The location is a bit difficult to find the first time but easy to access afterwards. The complex is very safe. You absolutely must plan to rent a car, however, because there is nothing close on foot. The back yard and pool is really a plus for this property. It was a little cool, however, during our visit we could not enjoy it as much as we would have liked. I would highly recommend this beautiful villa! We'll definitely stay there again!

Host Response

It's a pleasure to have you here !!

Jess’ house was set on a quiet, private and secure street within a larger housing estate / complex which was nestled amongst jungle. There was so much beautiful wildlife to see everywhere. We felt very safe and secure and throughly enjoyed our visit to Playa del Carmen. Jess was a responsive host who attended to issues very quickly when we raised them. For example, we had trouble with the front door lock when we arrived at 1am and Jess was there in 5 minutes to greet us and help us inside. She had a handyman there to do a quick fix and then a couple of days later replaced the lock. Thank you for hosting us Jess.

Host Response

Me encantó tenerlos en casa !!

A spectacular modern architectural work – An unforgettable experience! The house is just awesome! From the moment we arrived, it blew us away: it's extremely modern, quite spacious and, in itself, a true work of architecture that looks like it was taken from a design magazine. We had everything we needed and more. Zero inconveniences throughout the stay. The facilities were impeccable, super clean and fully functional at all times. Jess, the host, is a lovely and attentive person to all of us. He was always attentive to anything we might need, responding quickly and with impressive warmth. Thanks for everything, Jess, you're the best! 🙌 It's definitely a unique and spectacular experience. Without hesitation, I will stay here again next time I am in the area. Highly recommended! ⭐⭐⭐⭐⭐ GV

Host Response

Está es su casa siempre serán más que bienvenidos ❤️

Five star experience staying at Jess' place! The unit is more beautiful than the pictures, the community was safe and had plenty of amenities to explore, and the weather was gorgeous during our stay in late December. Jess went above and beyond to make our stay comfortable, always responding within minutes and sending support within the day. She even lent us her son's bikes! Would not hesitate to stay again and highly recommend!

Host Response

Vuelve pronto ❤️

We had a wonderful stay and truly felt at home from day one. The house was very well maintained and as described. The kitchen was equipped with everything we needed, and the pool was regularly cleaned. ✨ Jess is an amazing host, super helpful and always reachable. Communication was easy and friendly, and she made sure we were comfortable throughout our stay. The area felt safe and is a great location close to Playa del Carmen centre and a nearby supermarket. We also loved having plenty of towels for the beach, as well as a washing machine and dryer. As a small food for thought: it might be worth finding a solution for the outdoor rubbish, as it gets knocked over and searched by animals at night. Also, fixing the hole in the ground right in front of the entrance could help, as the exposed wires might damage a car and parking was a bit tricky 😅 Other than that, everything was perfect. Clean, comfortable and welcoming. We felt great here and absolutely recommend the place! 🙌🏽

We loved our stay at Jessica's. Indeed the accommodation was amazing, even better than in the pictures. The house is gorgeous. The pool was lovely. The living room is just beautiful there is plenty of room, we felt at home. In addition, Jessica was a great help throughout the stay. She gave us plenty of recommendations and helped us when we had a few small problems on site, she even helped us with a taxi that took us back to the airport and was able to transport us during the stay. In addition, I would like to point out that she offered us a car rental option at a more than fair price. The residence in which the house is located is amazing and super secure. We were able to fully enjoy our vacation in Playa del Carmen, where there are just beautiful beaches. A big thank you to Jessica for hosting us and for her kindness, we will be back with pleasure and we recommend it 100%.

Host Response

Me alegra tanto que lo hayan disfrutado siempre bienvenidos 💕

We had a wonderful stay at Jess’s place! The home is as pictured — comfortable beds, & good value for cost. The property is set in a beautiful, very secure gated community surrounded by jungle, with stunning landscaping and lots of walking paths. There’s an amazing kids’ area (shaded!)with a small water park, lots of play equipment, and a little soccer pitch. A short walk away is a swimmable cenote, which was a real treat. The pool was refreshing, and having laundry on site was super convenient. Jess was an excellent host — quick to respond, very helpful, and full of great local recommendations. She also handled issues promptly and let us know the stovetop & dishwasher are being repaired soon. Not all listed amenities were onsite, check with Jess if you need something particular. As the home is in the jungle, bring bug spray during the rainy season. The only downside was that the neighbours’ dogs were quite barky at times — something Jess can’t really control. Overall, we recommend

Casa Ka’An

Luis

Excellent, 10 months ago

Everything is very, excellent host

Jessica was a very attentive host! She made sure we had all we needed to make our stay pleasant. We needed a crib, she bought one without question, when we had any questions she would respond in less than 5-10 minutes. The only thing we missed out on was the Cenote due to it being close, but this was out of Jessica’s control. Over all I would recommend this house and Jessica’s service to anyone wanting a calm house to stay at.

Host Response

Me encantó tenerlos como huéspedes

The stay here was very enjoyable. The community that the house is in is very secure and well taken care of with plenty of walking trails and even a playground with splash pad for the kids. The communities cenote was under construction during our visit, so we did not get to experience that. The community is still in development, and there is a house being built right up against the back fenced in pool area, was not an issue for us, but something to keep in mind if that type of thing could bother you. Lastly, due to the community being under construction, its difficult to find on Google maps initially, but not a factor once you arrive the first time and can save a pin.

Host Response

Gracias Adam por tu comentario siempre coméntenme para ver si puedo ayudar en algo siempre estoy disponible para ustedes, saludos siempre bienvenidos en mi casa ❤️

A Relaxing Stay in Playa del Carmen! I recently had the pleasure of staying in this lovely home in Playa del Carmen, and I couldn't have been happier with my experience. The house was incredibly spacious, providing more than enough room for our family to spread out and enjoy our time together. Cleanliness was clearly a top priority, as everything was spotless upon our arrival. It made settling in so much more enjoyable, knowing that we were in a well-maintained space. Security was never a concern during our stay, which allowed us to fully relax and enjoy our vacation without any worries. Our host was fantastic! Jessica is friendly, welcoming, and always available to answer any questions. Overall, I highly recommend this Airbnb to anyone looking for a comfortable and convenient place to stay in Playa del Carmen. I can’t wait to return!

We had a wonderful stay at this beautiful home. Everything was spotless and very well-maintained, which made us feel comfortable and welcome from the moment we arrived. The decor was lovely, and the house had everything we needed for a relaxing stay. Jessica was an outstanding host—she was always attentive to our requests and incredibly kind throughout our visit. Any time we had a question or needed something, she responded quickly and made sure we were taken care of. Her hospitality truly made a difference and added a personal touch to our experience. We would absolutely recommend this place to anyone looking for a peaceful and enjoyable stay. Thank you, Jessica, for everything!

Host Response

Me encantó tenerlos en casa por favor vuelvan pronto !!

Our holiday at Jessica’s place was fantastic. The house was beautiful and fully equipped, and our kids absolutely loved the swimming pool. Jessica was incredibly kind and helpful – when we ran out of dishwasher tablets and couldn’t find any nearby, she made sure to bring us some. Unfortunately, we got sick on the last day of our trip, and Jessica was so caring and thoughtful. She let us check out later and even arranged a place where we could rest for a while. She also recommended a hospital and truly looked out for us. She went above and beyond in every way. We’ve stayed in many Airbnbs, but Jessica is by far the best host we’ve ever met. Highly recommended!

Host Response

Siempre serán bienvenidos en casa ❤️

Our stay at this beautiful villa in Playa del Carmen was nothing short of magical! From the moment we arrived, we were blown away by the stunning design, immaculate cleanliness, and peaceful atmosphere. The villa is even more breathtaking in person, with luxurious touches throughout and a private pool that felt like our own tropical oasis. Jessica was an absolutely incredible host—attentive, kind, and full of helpful local recommendations that made our trip even more memorable. She went above and beyond to ensure we had everything we needed and truly made us feel at home. We can’t wait to come back and would recommend this place to anyone looking for the perfect getaway in paradise. Thank you, Jessica, for making our stay unforgettable!

Host Response

Me hace tan feliz saber que estuvieron a gusto en casa ❤️

Our stay at Jessica’s was amazing! She was so responsive and helped us out whenever we needed her. As it was our first time in Mexico we looked to her for recommendations for taxi drivers and things to do in the area and she was always incredible. One thing that was kind of a hassle was getting in and out of the gated area, so not ideal for getting around. We had a lovely stay and will definitely be staying at one of Jessica’s properties in the future

this place was absolutely beautiful!!! the grounds are magical, you can take trails to parks, splash pads, and cenote. there was wild life everywhere. it was beautiful. my 3 year old LOVED it. the place is also very safe. you have to go through 2 different security gates to get to he property. we had a few issues and Jessica immediately responsed and had some to come fix everything whenever we were available. she continued to to check to ensure we were having a nice stay. I would highly recommend.

Host Response

Fue un verdadero placer tenerlos en casa.

The house is lovely! However, I knocked it a point because it was such a pain getting in and out of two gates every time we entered. The host left our names at the gate but that did nothing for us and we were peppered with questions every time. They need a better system so it's not such a pain. Also, the water pressure in the upstairs bathroom and ants around the house were a deterrent too.

Host Response

Lamento lo de las entradas pero si no me lo comunicaste nunca como podía yo ayudarte a mejorar eso. Les pido de manera cordial a todos que me lo comuniquen antes para yo resolverles los problemas y así pasen en una estáncia agradable. Las hormigas se fumigó hace 1 semana, se fumiga constantemente pero cabe recalcar que estás en medio de la selva y eliminarlas es complicado ( son insectos inofensivos ) . Saludos ☺️

Jessica's place is amazing. Clean, modern, and the beds were very comfortable. After a tiring, hot day, it was wonderful to cool off and relax with the pool in the provided chairs and lounger. Any questions we had, Jessica was quick to respond. She provided detailed instructions on how to get through the security gates which added to our feeling safe in the neighborhood. She also provided recommendations on nearby cafes and restaurants with links with directions which made it super easy to find them. My family of 4 was very happy here and did not want to leave. Would definitely recommend to others. Thank you for a wonderful stay Jessica!

Host Response

Siempre bienvenida Pao me encantó tenerte de huésped !!

**⭐⭐⭐⭐⭐** I had an amazing stay! The space was spotless, well-maintained, and exactly as described. The host was incredibly welcoming and accommodating, making sure everything was perfect for my visit. Communication was smooth and quick, and they went above and beyond to ensure I had a great experience. The location was great, and the overall stay was comfortable and hassle-free. I highly recommend this place to anyone looking for a top-notch Airbnb experience. I will definitely be back. Thank you again for the wonderful hospitality!

Host Response

Nos encantó tenerlos en casa !!!

Wow, wow. If you don't want to stay in a resort, need space, would like your own pool and to feel safe in a gated community: stay here! If you need beautiful decor and design: stay here! If you want to explore the sights near Playa Del Carmen (Akumal turtles, Xcaret, Tulum, cenotes, monkey sanctuary and more): stay here! We are a family of 4 (two teens aged 13 & 16) and our week long vacation was ideal thanks to staying in Jessica's beautiful house. The Mayakoba community is very private, with a great trail system for strolls and jogs as well as a gorgeous cenote. The playground (with splash pad) is very close to her house. We had a rental car, and the location was ideal for daily road trips, returning back to the house to cook our own dinners in the well equipped kitchen, and for nightly swims in the great pool. Any time I needed Jessica, she replied to messages immediately. A perfect hostess. Thanks again for a perfect stay! We miss Mexico already, The Hamblys

Everything was perfect, very clean and comfortable for 6 people, super comfortable, nice pool, terrace with very comfortable furniture, beds with clean sheets and first-class towels, everything you need and more in the kitchen, the space is spacious as seen in the photos, we spent a few very nice days and the condominium is very safe and quiet, thank you for sharing your home with us, we will definitely come back and I highly recommend it.

Host Response

Fue un placer tenerte en casa.

Our family really enjoyed our stay at Jessica's Mayacoba residence. Very clean, safe and modern residence. Your first time in it takes a little time to get through security, but afterwards it's pretty easy. The cenote and park were nice to visit with the kids and a short walk from the Airbnb. To get around Playa del Carmen we used the taxi driver Jessica recommended - he was very friendly and worked out great for what we needed. I would definitely stay at Jessica's Mayacoba residence again.

Host Response

Fue un verdadero placer tenerte en casa

Casa Ka’An

Jessica

Excellent, 1 year ago

This is an amazing Airbnb and exactly as pictured! Beds were comfortable, amenities were great, and it is very easy to get to Playa del Carmen, the beach, and restaurants. I would definitely book Jessica’s Airbnb again! Jessica was very helpful and easy to communicate with and went above and beyond for anything that I needed. Thank you Jessica!!

Host Response

Fue un verdadero placer tenerlos en casa!

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