Ale
Reviews
Superhost235 total reviews
91% rated 5★
235 reviews
4.90
2018–2026
235 reviews
Edgar
Excellent, 1 month ago
A very spacious, pleasant and very well-equipped house. Everything you need to have a great time.
Aranza
Excellent, 1 month ago
Excellent option, large and spacious. It has everything you need.
Letzuryck
Excellent, 2 months ago
The house is beautiful and super spacious. The pool was at an excellent temperature. My little dogs were super happy in the garden. The service was very good and fast at all times. The photos don't do the house justice
Tizoc Gonzalo
Good, 2 months ago
The house is very well located. You can easily reach tourist areas. It needs a bit of maintenance in general. The internet is slower than normal. Not all the TVs worked properly. Apart from those issues, our stay was pleasant. A good house for large families.
Ruben Alfonso
Good, 2 months ago
Very spacious and beautiful house. The pool is great, and the large dining room is a bonus that adds a lot of value, since it's difficult to find houses with large dining rooms. Definitely a recommended house, and I hope to come back again. I had 2 small issues that were resolved. First, one of the 3 huts had a light bulb that wasn't working in the bathroom. I reported it on Friday night and they went to change it on Saturday morning. The second time, in another hut, the water was pooling in the shower. I used the bathroom pump to fix it. I also mentioned this to the gentleman who came to fix the light so that they would take care of that detail. Overall, the house is really good.
Ivan
Excellent, 3 months ago
Excellent communication and a lot of flexibility in terms of schedules. Great service. I would definitely come back and of course I recommend it to friends and family.
Ángel
Excellent, 3 months ago
Everything was good. I would recommend it 100%.
Oscar
Excellent, 4 months ago
The villas are very nice; they are all very cozy and pleasant for a lovely weekend. The pool is very nice, and the hot tub is luxurious. It's well worth it; just keep in mind that there is no air conditioning, except in one room; in the rest, there are fans. I would definitely come again.
Val
Excellent, 5 months ago
The cabins are super comfortable and lovely, very functional if several couples are staying, the pool temperature is just right, in general, everything was great, I recommend it.
Julio
Good, 5 months ago
Great place to be with family and friends; the accommodation includes everything it says it does! Recommended for spending several days in peace and quiet. Quite spacious and very well-equipped with everything!
Ari El
Excellent, 5 months ago
A very nice house, the area is very pleasant, the house is very well equipped, highly recommended, I would stay here again.
Julio
Excellent, 7 months ago
It is a very pleasant, comfortable stay and I would definitely recommend it. It's as shown in the photos and matches 100% The host is very friendly and attentive to questions!
Fausto
Excellent, 8 months ago
The house was more than we thought. Excellent location and super nice and renovated.
Vicky
Excellent, 8 months ago
Very comfortable houses. Maria and Rosalina were very friendly and helpful at all times. Always attentive to our needs. They cook very well and keep the house impeccable. Very nice place. I recommend it
Viviana
Excellent, 9 months ago
We really enjoyed our stay, the house is super nice, well maintained, clean and comfortable. Ale was always attentive and responded to our messages. We would definitely love to come back.
Garcia
Excellent, 11 months ago
The house is as described, very nice and cozy! It's really very comfortable and we really enjoyed it as a family!! Ale was always available and attentive to what was required, thank you very much for your attention! Highly recommended and we will certainly return!!!
Mayra
Excellent, 1 year ago
Our stay was very pleasant, Ale's house is very nice. We stayed three days and although it rained, the pool water was kept at a very good temperature with the boiler (it is well worth paying for its use). Ale is always attentive, we felt right at home. The private area is very quiet and close to a shopping center. The barbecue area is perfect for spending time together. We hope to return soon. Thank you very much Ale!
Manuel
Good, 1 year ago
The place is beautiful—modern, clean, stylish, and even nicer than the pictures. We really enjoyed our stay and would definitely return. That said, a few things could be improved. The pool heating system was confusing: although we paid for all days, the temperature varied and we never knew exactly when it would be warm. The outdoor lights also run automatically, turning on early and staying on late; since the bedrooms don’t have blackout blinds, it made sleeping difficult. Finally, the jacuzzi instructions were unclear and seemed outdated, with a button missing. Clearer guidance for these amenities would make the experience even better.
Angel
Repeat guest
Excellent, 1 year ago
It's a great stay, highly recommended
Yanin
Repeat guest
Excellent, 1 year ago
It's the second time I've stayed and as always I liked the stay. I love the facilities and how safe and comfortable it is. It complies with everything it advertises and the person who can assist you is very nice and friendly.
Alejandra
Excellent, 1 year ago
The Villas are very nice and comfortable! Perfect place to be all together but not crowded. The common areas are spacious and they were always attentive to our needs.
Alejandra
Excellent, 1 year ago
Everything was good, Ale was always in touch and waiting for our arrival
Ximena Itzel
Excellent, 1 year ago
Loved the house! As soon as you enter, you can see the large green area. The pool and jacuzzi are perfect. We loved that, despite being all together, everyone has privacy in their own little house. Having 3 bathrooms is a super plus. The barbecue area is amazing for eating together, talking. We paid for the boiler for 2 days and the water was perfect! It rained at night, but just as we paid for it, it felt warm. You have a lot of things nearby, super, Oxxo. The parking area is very large. The lady who welcomes you is very nice and explains everything. 10/10, I will definitely return!
Gabriela
Excellent, 1 year ago
The house is super comfortable, nice and clean, with good privacy, the host's service is very good
Diana
Excellent, 1 year ago
We would definitely return, the place is quiet, the houses have excellent space and impeccable cleanliness. Ale was always attentive and aware of our needs. We had an amazing time, I 100% recommend the place.
Ian
Excellent, 1 year ago
a beautiful house and very pleasant to be with your family, everything was excellent
Yanin
Repeat guest
Excellent, 1 year ago
Excellent place very clean as described. Internet great for work.
Armando
Repeat guest
Excellent, 1 year ago
Great stay! Highly recommended!! Great host!!
Ana
Excellent, 1 year ago
I had a wonderful experience at this Airbnb in Cuernavaca. The stay was very comfortable and cozy, with all the necessary amenities to enjoy a few days of rest. The location is perfect, quiet but close to everything you need. What really made the difference was the host, Ale, who was always attentive and willing to help at all times, making sure my stay was as pleasant as possible. I would definitely stay here again. I recommend 100%!
Alvaro Daniel
Excellent, 1 year ago
Excellent place, the house is much better than the photos, I would definitely come back
Cut
Excellent, 1 year ago
Excellent house, everything was very good! We'll definitely be back another weekend. Thank you!!!
Sandy
Excellent, 1 year ago
The house is as shown in the photos, each villa has its privacy, the place is quiet and pleasant.
Daniela
Excellent, 1 year ago
Loved it!!!! The photos don't do it justice, the place is very good Ale is the most attentive and patient, always attentive with excellent response Mrs. María supported us, delicious cuisine, has an excellent attitude and is very friendly. Always ready to support I hope to be back soon ❤️
Jose Manuel
Excellent, 1 year ago
Nice house and all the attention, highly recommended!
Dania
Excellent, 1 year ago
Excellent place, just as in the photos, very spacious and clean, the place is super quiet, Ale was always available for any questions we had and very accessible, we had a great time, everything was excellent
Diego Alfonso
Good, 1 year ago
The accommodation is very good and is as described with the listing, there are only 2 watchouts: - The cellular reception within the area is not very good, so I recommend that they connect to the wi-fi at all times - We pay for the boiler, this one has a price per day but on the second day it didn't come on despite communicating that it was off
Host Response
Hello Diego! Thank you for choosing us! I would like to clarify that the boiler if it took the two days they paid for. We reviewed the conversation with you and on the second day they asked us almost at 1 am to keep the boiler on, unfortunately at that time the pool can no longer stay on both for the gas consumption and the noise for the neighbors. Regards.
Brenda Abigail
Excellent, 1 year ago
The house is very well thought out in cuanyo to spaces, it is very well equipped and the people are very kind and attentive.
Dulce
Excellent, 1 year ago
The place is very nice, very quiet
Lupita
Excellent, 1 year ago
Very good house option, super nice, quiet and very nice to spend your days. Thank you very much for everything!
Arelly
Excellent, 1 year ago
Everything was great. Definitely a place I'd go back to. Thank you Ale!
Ivan
OK, 1 year ago
I give us the key a lady without explaining any details of the house, pay 1800 pesos for the boiler to take off, it was not enough because they turned off the wing 4 pm, when I requested the boiler would be turned on to Ale. I replied that it was not possible because it was a gas sink to leave it on all day(you were 4 pm) on the last day already nor the water filters and filled with pool activated, in particular I was going through the pool, I pay for enjoying warm water at least, it was not possible, to enjoy the pool, zero answers to the doubts I had, and much less solutions, I would not go again
Host Response
I am very sorry that your experience was not as expected and I appreciate you sharing your feedback. I want to clarify that the person in charge of handing over the keys that day had a problem and had to receive them by a person who does not have the necessary experience. However, I was attentive at all times to clarify any questions. As for the boiler issue, it is kept active according to energy efficiency policies, it is turned on early and turned off at 8 p.m. to avoid gas waste. No day is off at 4:00, you can read all our reviews and all guests are happy with the temperature and duration of the same. We're sorry you didn't have a completely satisfying experience, and we wish you all the best on your future trips.
Jacobo
Excellent, 1 year ago
Excellent place, everything impeccable, very good attention, an excellent place to rest and be with family
Natalia
Excellent, 1 year ago
Everything excellent
Daniela
Excellent, 2 years ago
Everything amazing, the communication, the space. Thank you
Lucero Salazar
Excellent, 2 years ago
The place is nice, large fully equipped. The rooms are comfortable and the decor is nice, there is an extra charge for using the pool boiler. And some rooms have very dim lights and are a little dark during the day. There were several ants in the bathroom and kitchen but they were small and did not bother but it is good to take into account because of the food issue. We would definitely stay here again ☀️
Leticia
Excellent, 2 years ago
Everything was great.
Derek
Excellent, 2 years ago
Beautiful home with plenty of space and a great deal!
Damaris
Excellent, 2 years ago
This is the second time that we have visited the house, we like it a lot, it is very well located safe to return
Sergio
Repeat guest
Excellent, 2 years ago
The place is like the photos
Hugo Enrique
Excellent, 2 years ago
It exceeded our expectations, highly recommended
Jose Luis
Excellent, 2 years ago
Everything was perfect. Ale was attentive and helpful from check-in to check-out. Even the day after check-out, she contacted me because I forgot something in the house, and she was super kind and did me the favor of sending it to me by courier!!! Highly recommended 👍
Michelle
Excellent, 2 years ago
Amazing place, very clean and comfortable! The pool and jacuzzi were super comfortable, and the host was always attentive to our questions.
Gaby Luna
Excellent, 2 years ago
Everything was great! A great option for large families, everything very comfortable. The only recommendation is that they carry repeelente because there is a lot of mosquito due to the weather

Alejandro
Excellent, 2 years ago
Pleasant, very comfortable for a family outing
Antonio
Good, 2 years ago
Excellent house, cute. There were only fans, climates are needed. We were greeted by the cleaning lady, very kind, explained in general and disappeared. There was no cleaning, no garbage collection, no contact, in the end just LEAVE THE KEYS ON the TABLE…
Alain
Excellent, 2 years ago
Everything is very good, clean tidy, we arrived early and we left late, the house is very nice
Julio
Repeat guest
Excellent, 2 years ago
By far one of the best options for a very good weekend in Cuernavaca, the attention of each space in the house impeccable and the extraordinary customer service, highly recommended!!!
Vanesa Fernanda
Repeat guest
Excellent, 2 years ago
Ale's house is beautiful. Ideal for large families as it provides many spaces to enjoy very comfortable. Mary the lady who welcomes you and helps is extremely helpful and friendly. The house is well equipped and comes with everything you need to enjoy, as detailed in the description. The pool boiler is highly recommended and worked perfect. The house is mega pet friendly so dogs can enjoy big. The house is located in a very quiet area, which is perceived safe and has many shops nearby and many services at home which gives it a great plus. Finally, communication with Ale was always prompt and attentive. She was always aware of any needs we had and always supported us with what we needed. Great host.
Paola
Excellent, 2 years ago
Our stay was excellent. The location is in a nice, quiet area; there was a Walmart Express very close by. The welcome from Mary was very good. The house is beautiful. The facilities are well maintained, and it has everything you need. The 3 villas are very nice, and it's perfect when you're traveling with several people but still want privacy. I highly recommend paying for the pool heater service. I would definitely come back. Thank you for everything. We had no inconvenience.
Rodo
Excellent, 2 years ago
The home is beautiful and comfortable. It has everything you need for a comfortable stay. Ale was very accommodating with the check-in and check-out times. I highly recommend it.
Tamara
Excellent, 2 years ago
We really enjoyed our stay. The place was clean, clean bed linen, would recommend washing dishes and cutlery before using them. It's worth paying for the boiler. It has pay-TV service, until the end we discover it. Quiet Lugar, by car there are many good places to eat, the super is close. Ale was very friendly and responsive to messages on time. We had a great time! Recommended.
Sandra
Repeat guest
Excellent, 2 years ago
Thank you for everything
Aurea
Excellent, 2 years ago
We loved staying, everything was great.
Veronica
Excellent, 2 years ago
The house is highly recommended for large families or friends who are looking to spend time together but keeping everyone their space.
Ana Karla
Excellent, 2 years ago
Great place. We had an amazing time. It has everything to enjoy it
Nat
Excellent, 2 years ago
Thank you for everything!!! :) The house, the pool, the spaces.
Sergio
Good, 2 years ago
We had a great time. The house met Ale's expectations and always attentive five stars ⭐️
Karla Iveth
Excellent, 2 years ago
We are delighted!! The super beautiful and very spacious house, each villa is super equipped. Very good location and quiet area. Ale was always ready for whatever we needed. 100% recommended. We will definitely be back!
Carolina
Excellent, 2 years ago
My hosting experience was exceeded all my expectations. I highly recommend this place to anyone looking for a comfortable and memorable stay. I'll definitely be back on my next trip.
Fernanda
Good, 3 years ago
We had a good experience at the accommodation, a really good area (residential) 5 mins walk from the supermarket and close to Río Mayo street, which has several places and facilities within reach. Good layout of the house, the only thing I think is that it needs air conditioning inside and better furniture for the outside, other than that everything is fine. Ale was attentive to us and was very kind.
Host Response
Hi Fer! Thanks for your feedback! The outdoor furniture between the sun and the rains deteriorates quickly but we just changed it to meet the quality customers deserve, thank you for helping us improve :) We look forward to seeing you again
Aarón
Excellent, 3 years ago
Everything was great with the accommodation, they always supported us with everything we needed
Angel
Repeat guest
Excellent, 3 years ago
Awesome, spotless house as usual.
Gabriela
Excellent, 3 years ago
The house is very nice, large and comfortable. We didn't have a problem. The only thing I don't love is the cameras in the garden but I would still come back because the place is great for a nice vacation.
Michel
Excellent, 3 years ago
Very happy
Javier
Excellent, 3 years ago
The house gives you what you pay for in all The appearance and maintenance are impeccable. Everything is clean. There are enough pool and bath towels and amenities. The Excellent pool with hot water. We were very happy once again because we had already stayed there. Ale is always very kind. The house is very private and you have good space for 4 cars, I think. It is definitely worth what you pay.
Mayte
Good, 3 years ago
A good place to spend a weekend!
Aaron
Repeat guest
Excellent, 3 years ago
This was my second stay at the property, and I would definitely stay here again in the future. It’s just as it appears in the photos and is a good place to relax.
Sergio
Repeat guest
Excellent, 3 years ago
We have visited the house on several occasions, and we always plan to come back. Thank you.
Xavier
Excellent, 3 years ago
Ale was an excellent host, very responsive in terms of communication and in addressing any questions or issues. The house was spectacular, matching everything described, and it was undoubtedly a very nice, well-maintained, pleasant, and comfortable place to spend a relaxing vacation.
Veronica
Good, 3 years ago
Very nice house, well located and very clean. Yes, I think it's very important that they install A/C, because it was truly hot in the bedrooms—it was unbearable!! We went right at the start of spring, and it really was too hot! We ask that the service room is enabled and it was not enabled...but in general very nice functional, clean...VERY RECOMMENDED!!! Request
Isidora
Excellent, 3 years ago
Bonita casa
Gabriela
Excellent, 3 years ago
Everything was amazing! The house is in a super location, clean, everything is very well cared for, the pool temperature was always delicious. Mrs. Mary is super accessible and fantastic. I highly recommend the house
Pamela
Excellent, 3 years ago
Our stay was excellent, Ale is a very good host, always attentive to what we needed. The house is very nice, well-kept, clean, comfortable and matched the photos and description, we will definitely return.
Silvia
Excellent, 3 years ago
Everything was very good, the best place to spend a few days with the family in a very nice place and with the privacy that families need from each other. Thank you Ale for all your attention!
Anabella
Excellent, 3 years ago
ESPECTACULAR EVERYTHING! I would go back 100%.
Juan Carlos
Excellent, 3 years ago
Very good
Omar Jonathan
Good, 3 years ago
Great place, we had an excellent time overall, but like other reviews I saw, the issue of the boiler to have an ideal temperature, especially on these dates, was a problem since we paid for the 4 days we were there, but we only enjoyed it for two days because the other two days they did not turn on the boiler and the water was cold. We had little girls and they could not get into the pool.
Gessica
Good, 3 years ago
The place is beautiful!!!, the furniture, the spaces in general are super nice!!! It exceeded my expectations. We only had one detail that I didn't like, I paid for 3 days of pool boiler and only the last day worked. I wrote to Ale from the 2nd day and he didn't respond until the third. 3 of us came back with sore throats from getting into the cold water 😔
José Luis
Excellent, 3 years ago
An excellent stay in an extraordinary place with impeccable service
Marta
Good, 3 years ago
We were very happy with the house and the service we received.
Julio
Repeat guest
Excellent, 3 years ago
Excellent service and the house is very comfortable!!!
Minerva
Excellent, 3 years ago
Perfect location for a large group!
Alejandra
Excellent, 3 years ago
Ale's house has everything you need to enjoy a few days with family or friends. It has a great location within Cuernavaca and in general it feels like a very safe area. The facilities were recently renovated and you can see the affection and dedication that has been put into the house. We had some technical problems with the internet the day we arrived and Ale took care of solving it as soon as possible. The only point to consider is that the pool boiler has an additional fixed cost of 900 pesos per day (a little high vs. other accommodations in the area). Because of how the system is designed, there is no way to operate it from the house, so it may not always be at the desired temperature. The accommodation itself is so good that I don't consider this a problem, but I think it's important to know this before making the decision to pay for this extra service.
Anita
Excellent, 3 years ago
A house that falls short of the photos, Ale's service is incredible, always attentive, Mrs. Mary always very warm when welcoming us, communication with Ale was excellent, you really feel at home
Omar
Excellent, 4 years ago
The house is perfect for a weekend, it certainly exceeded our expectations. The hosts' service is excellent, Mega recommended!!!!
Armando
Repeat guest
Excellent, 4 years ago
An excellent place to rest with friends and family. It's guaranteed what you need!
Mario
Excellent, 4 years ago
Great time in an amazing Villas
Edgar
Repeat guest
Good, 4 years ago
The house is very nice, I recommend the hosts. The hosts are very friendly and helpful. There are a few details to take care of, which will surely be fixed.
Fanny
Excellent, 4 years ago
A very spacious house with all the amenities mentioned. Communication with Ale was very good. Great place to enjoy a few days and rest.
Mauricio Tanus
Excellent, 4 years ago
Great location, very nice and if, newly remodeled Thank you Ale!