Cindhy

Reviews

70 total reviews

86% rated 5★

70 reviews

4.84

2020–2026

Cleanliness 4.9

Accuracy 4.9

Communication 5.0

Location 5.0

Check-in 5.0

Value 4.8

70 reviews

4BR Condo in Mazatlán

Ruben

Excellent, 2 weeks ago

A very comfortable place with plenty of security and spacious main rooms. An excellent place to rest.

Super nice apartment!! Very comfortable, clean rooms and everything is very nice, very peaceful The view from the apartment is very nice The pools and the exit to the beach are very nice Everything about the apartment and the condominium is very nice and beautiful. And Cyndhy always responds quickly and very effectively. We just didn't like the mandatory deposit of a thousand pesos to pay for the electricity, since we only spent 200 pesos and obviously your money is not returned. I think that for the almost 34 thousand pesos you pay for the stay for three days, it should be included. The apartment is for 9-10 people and I think it's obvious that most of us would go in two cars, it would seem right to me that two cars could enter the parking lot and not just one. From then on, everything was very good.

Host Response

Regards Yolanda! We appreciate your message, your good comments and, in general, everything that serves as feedback for us to improve. We want to clarify the following point: The $1,000 MXN is not mandatory, we want to point out the following: “We don't force anyone to pay them.” As the listing indicates and as any guest and resident can read in the condominium Administration office, electricity is prepaid and is not included in the reservation, this is because

The apartment is amazing - very spacious, comfortable and with everything you need for a perfect stay. The amenities and the tower in general are in excellent condition, everything was very well cared for. The attention was also top notch: the coffee machine was decomposed and in less than two hours, I was already Cindy knocking on the door with a new one. A phenomenal service. The location of the Peninsula is ideal if you are looking for tranquility. It is far from the Golden Zone, so there are fewer people and you can enjoy much more of the rest, just what we were looking for for the dates we went on. As a point to consider, the condominium is quite strict on absolutely all activities within the complex, so it is important to note it. You also have to know that the consumption of light is charged separately and is somewhat high per day, even being careful with the climates and lights. Despite that, the host was excellent, the apartment spectacular and the holidays were very much enjoyed.

I'm torn as I write this review. On the one hand, the place was amazing, and the location was perfect. Private beach access for my kids was perfect, and the building's amenities included two huge swimming pools. The first few days of our 6 night stay were fine. Then there was a MAJOR ISSUE... the running water in the building was shut off for an entire day. No water available as they tried to fix the problem. The building was supposed to bring water to tenants, but only upon request. My mother came downstairs to report the issue just before 8am, requested water, but none arrived. When I went downstairs to inquire a few hours later, they had no record of our apartment, which was infuriating. It wasn't until the late afternoon about 4pm when they showed up with buckets of water and we could finally flush our toilets. No running water and poor communication from the building, was really bad. This was very expensive, so to not have running water for a day plus was simply unacceptable.

Good place for a family. The only unusual thing is the way they charge you for electricity. You have to keep adding credit because if you run out, you lose power, and apparently it's the only tower in Mazatlán that works like that. In any case, it would be better if the cost of electricity were included in the booking price and if the host made the payments, because it's not very pleasant to have to go to the office to add credit during my vacation. The condo was clean, but we had problems with some little ants in the kitchen that we don't know where they came from. We had problems with the air conditioning in the master bedroom, and one day we were left without water because the maintenance people turned off the shut-off valve. The internet also stopped working one day, but Cindhy quickly helped us solve all these problems. Overall, I recommend the place. Cindhy is very attentive and responds quickly to messages in case of any problems.

We really liked staying at the Peninsula and 4E. We had never stayed someplace with direct elevator access so it was a new and different experience. When it was super busy (the eclipse) sometimes you had to wait, but mostly it was quick and fun! The condo is nicely decorated but has some wear and tear, which is to be expected from a rental property. The beds were comfortable and the balcony and view were fabulous. The building is also well maintained and there was plenty of room at the pools and beach. Cindhy and Rafael were great hosts and always helpful and wanting to make sure we had what we needed. Great to work with!

4BR Condo in Mazatlán

Fernando

Excellent, 2 years ago

Excellent hosts, very attentive, the apartment is excellent with all the amenities, 100% recommended

We had the bad luck that the fractionation ran out of water the first two days (maintenance failure outside the host) outside that detail the apartment is excellent, it has all the amenities and is in a very good location, very quiet. La Luz is paid separately, it is something that I would have preferred to be included in the cost of the depto, even though in the listing if they let you know it is more practical to already charge you in the total price.

We had a wonderful stay! The hosts were helpful and responded to questions and requests immediately. They gave us plenty of details and suggestions once we arrived as far as where to go and what to do and how to get there. The location of the property was away from the hustle and bustle of the city but it was very convenient (and economical) to get transportation wherever we needed to go. People were friendly and I felt very safe during our stay. The local restaurants and coffee shops were wonderful! We will be back!

4BR Condo in Mazatlán

Pedro

Repeat guest

Excellent, 3 years ago

It's always a pleasure to come back to this beautiful place.

Everything was excellent, the apartment was beautiful, and the host was very friendly and responsive. My only observation is that the internet didn't work well; sometimes it would connect, then it would suddenly stop working, and some outlets didn't work, like the ones in my bathroom and the kitchen. As a result, we couldn't use the microwave, and to use the coffee maker, we had to move the power cord to an outlet in the living room. Other than that, everything was very nice, the view was excellent, and the place was very clean. The beach is right in front of the property. Highly recommended.

Host Response

Greetings Alejandro and thank you very much for your comments. Regarding the connectors in the living room and bathrooms, it's not that they didn't work, but that in the center they have 2 buttons (one below the other) and you have to press the top one to get electricity. The condominium requires us to have this type of connectors in the kitchen and bathrooms of each of the condominiums to avoid a short circuit. We recommend that when you have this type of inconvenience during your stay, please let us know so that we can immediately tell you what to do. Kind regards.

4BR Condo in Mazatlán

Ernesto

Excellent, 4 years ago

Thank you

4BR Condo in Mazatlán

Pedro

Repeat guest

Excellent, 4 years ago

Always attentive hosts, beautiful place, very good communication

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