Tania

Casa Mirador-Ocean View - Apartments for Rent in Montezuma, Puntarenas, Costa Rica

Montezuma

Casa Tranquila - Houses for Rent in Montezuma, Puntarenas, Costa Rica

I appreciate the feedback. And I take the cleanliness allegations seriously and wish you would have told me during the stay so it could have been cleaned again. My cleaners work hard and send me photos after the cleaning but I am sure something could have been missed and I will always send someone up to freshen it up, but I need to be told. So I am very sorry. However regarding the other comments I feel I must respond by saying my listing clearly states that it is an upstairs apartment with my caretakers below.  I also don’t think it is small.  About 500 square feet inside and  800 covered deck space which is very useable with tables, chairs, and a sofa. But your group was 4 people ( not a nuclear family)as well as many guests of all ages. So maybe that is why it felt small to you. As far as the value, it’s a 1 bedroom with a full size bed and a bunk bed as well as the sofa bed. You paid just under 60 a night for the week and that price included the taxes.  I think it’s a very fair value as I also travel a lot I. Costa Rica and most places are at least that price. I am concerned about the smell mentioned in the bathroom.  We haven’t had that problem before but with so many guests using the bathroom  including toddlers it might have been a clearing issue and if you would have mentioned it, we could have investigated and also cleaned the bathroom for you or left supplies for you to clean. I am sorry this wasn’t mentioned during your stay.  I sent up a plumber after you left and there doesn’t seem to be a problem with the toilet or the septic.It also surprised me that you said I didn’t communicate well. We had many many what’s app conversations and never was the cleanliness or smell mentioned  during your stay, Despite my asking repeatedly if everything was ok. I love to talk to my guests and I always want to help in any way I can.  That is why I am responding to your review. I am sorry you didn’t have a good visit.  If you would have asked me, I could have refunded your stay the first day so you could have found a bigger, and cheaper place to accommodate you and your guests better. I am sorry that I was unable to help you during your stay. I only knew you were upset about the lack of shampoo and I offered to refund you for your shampoo purchase and you laughed at me. I also offered to get you a mattress cover for the sofa bed, and you said that the blanket provided was fine. Those were the only complaints you mentioned in the what ap conversations so I couldn’t help and it really does bother me. I don’t usually respond to reviews and I respect your experience but in this case  felt I should offer my apologies and also a bit of defense.