Oswaldo

Reviews

Superhost

37 total reviews

95% rated 5★

37 reviews

4.89

2024–2026

37 reviews

3BR Villa in Merida

Susan

Excellent, 1 month ago

Beautiful home - we enjoyed our stay!

The house was as shown in the photos. Very comfortable and clean rooms and very nice common areas too. Access and communication with Oswaldo were very simple and effective. Highly recommended.

One of the best Airbnbs we’ve ever stayed in. This property in Mérida is truly exceptional - simply stunning, with a design straight out of a magazine. The space is generous, immaculate, and beautifully thought out, with air conditioning in every room, which made our stay incredibly comfortable. The pool and pool area were wonderful and quickly became our favorite place to relax - we honestly didn’t want to leave! Oswaldo was an outstanding host. When we had a small issue with the dishwasher, he had it resolved within the hour, which we really appreciated. We would absolutely recommend this property to anyone visiting Mérida and would stay here again without hesitation.

Oswaldo’s Airbnb is EXCEPTIONAL!!! It is by far the nicest Airbnb in which we have ever stayed. From beginning to end everything was perfect… Oswaldo responded immediately to all of our communication , check in process was seamless. The house was PRISTINE- every room immaculate. The A/C in every room worked perfectly and was welcome in the Merida heat. Having a washer and dryer was a big plus. The kitchen is very well stocked- we wanted for nothing. There is a full bath in all three bedrooms plus a half bath by the pool. The layout of the house affords privacy for each bedroom. Location is great- we walked to wonderful restaurants , main attractions, shops and tours. The BEAUTIFUL pool was the highlight of our stay- we began our day with swimming in the pool and ended our days the same. There is a lovely (and comfortable!) sitting area with enough seating for all , by the pool. Do not hesitate to book this home- it is OUTSTANDING!!!

Had to cut my 15-day stay short due to persistent electrical problems. The air conditioning failed a few days in and never worked again, leaving us in extreme Yucatan heat with only fans. We also experienced frequent power outages throughout our stay that disrupted work meetings and daily activities. The property manager blamed the federal electricity company, but since lights and fans worked it couldn't only be them to blame. When the electrician was scheduled for 1:30 PM, I waited and rearranged my schedule. He arrived at 4:30 PM, and we didn't learn the AC couldn't be fixed until hours later - after enduring two nights without AC expecting resolution. While the property manager offered help and alternative accommodation, it was much smaller than what we booked. The "refund" was simply pro-rated payment for fewer nights - no compensation for nights without essential amenities. Avoid during summer - electrical infrastructure inadequate for Yucatan heat. Nice space otherwise.

Host Response

Hello Alberto, we are deeply sorry for the inconvenience that occurred during your stay. Despite offering multiple solutions, none were accepted, and we are surprised by this review. ---- We were unaware of this recurring problem until Friday morning, when you mentioned that the air conditioners weren't working. That same day, we sent an electrician (who arrived a few hours later but was able to schedule a response to this emergency). He diagnosed the problem as being due to the street power supply, which wasn't receiving adequate voltage for the 220V phase (air conditioners, water heating, etc.). However, the 110V phase was working (lights, fans, outlets, etc.). Our property manager informed you of this in the presence of the electrician, and it was an expert opinion that made this diagnosis fully substantiated. Since this was a situation completely beyond our control, and we couldn't predict the electric company's response time (due to the need to complete prior paperwork, visit their offices, and initiate a report), this could take hours to days, especially on weekends (the report filed with the CFE was W0105874728 on Monday morning). Understanding the urgency and importance of the problem and always focusing on your comfort, we informed you as soon as we were certain there wouldn't be a prompt solution and at a time that was acceptable (5-6pm) so you could make the necessary decisions or take the necessary actions to move to an accommodation a couple of houses down from the property, also we offered you shortened your stay and even a late check-out due to the urgency of this issue. You deliberately wanted to continue your stay for one more night, fully aware that you wouldn't have air conditioning that night. A couple of hours before your check-out on Saturday, you demanded a full refund for both nights without air conditioning (in addition to the nights you obviously wouldn't be staying); on Friday, while the team was conducting the diagnosis, you were in the pool with a couple of unregistered guests; not to mention, using all the accommodation facilities for the entire stay. We therefore found this request unfair and asked that you contact support and we would align ourselves with their verdict (this didn't happen). This property has hosted groups of more than four people without any issues. Last summer, the same owners had personal use of the property, so the allegations in your review are incorrect. ---- Every reservation is different and this is an isolated incident, and we understand how annoying and challenging these situations are, and beyond the control of everyone involved. We are disappointed that this discomfort was directed at us without no understanding or empathy on your part, and that you were unable to acknowledge the hard work my team puts into delivering a property that lives up to the highest expectations. They are always on the alert to resolve unforeseen events as quickly as possible, always being honest with our guests and prioritizing their comfort, offering you a range of options that are within our reach to make your trip to this city as smooth as memorable possible.

Great place to stay-the location is so great-close enough to the main square but quiet. The place itself is beautiful and we had everything we needed for the ten night stay. Merida is a great city and this place made it even better. Oswaldo was super helpful-sent his recommendations of where to eat, etc and responded to my many questions. Even dropped off a pool net so we could clean the leaves out as needed. Enough space for three adult couples. Highly recommend.

3BR Villa in Merida

Nathan

Repeat guest

Excellent, 1 year ago

Phenomenal Property! I would give it 100/100 if I could.

3BR Villa in Merida

Nathan

Repeat guest

Excellent, 1 year ago

This property is amazing I would seriously consider purchasing a property like this in Mexico. Probably the nicest Airbnb we have ever stayed in.

3BR Villa in Merida

Jose

Excellent, 1 year ago

Wonderful home… amazing finishes and design! I loved everything…

Beautiful new Airbnb! We were the 3rd guest to rent the house. As you would imaging, everything was new, clean and this place did not disappoint! The pictures are accurate and the experience is better - high quality material and textures throughout - feels like a designers home. Filtered water! Very cold ACs in every room. We stayed 5 nights - cooked, laundry, pool day, got good use of the property. Pool is wonderful. Loved the pool and landscape lighting at night. Neighborhood felt very safe, parking right in front of the house, walking to many great bars and restaurants, grocery store near by. Uber and Uber eats services very good in Merida. The host communication was excellent. A coupe of things: No oven, there is a large toaster oven which worked fine for cooking bacon and a small amount of chicken. Also, as stated in the property description, the 2nd and 3rd bedroom are separate from the main building. Absolutely would stay here again!

This is one of the best Airbnbs I’ve ever had the pleasure of renting. The space is stunning and its walkable to many restaurants. The kitchen is equipped with everything you need, as is the bathroom. There are A/Cs in every room which is welcome in the Merida heat. WiFi is solid, and they even went so far as to put 2 routers in the house so that the entire property is covered. The pool and outside space is a dream. Oswaldo was incredibly helpful and answered all of our messages within minutes. No complaints at all! Would stay here again in a heartbeat.

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