Elsa

Reviews

70 total reviews

97% rated 5★

70 reviews

4.96

2023–2026

70 reviews

4BR Villa in Chapala

Adrián

Excellent, 2 weeks ago

A very good place. We were very comfortable.

Casa Cuba looks like a city house. The architecture is modern and distributed in a functional way. The areas of the house are very spacious, and from the main floor to the upper terrace you have a great view of the lake. Elsa and Kevin were attentive to what I needed and responded quickly to my messages. My favorite part of the house was the pool area and its upper terrace. I had a very pleasant experience, although I couldn't enjoy it to the fullest (like using the grill) because it was raining, but whoever goes on sunny days will have an incredible time.

Elsa and her staff were great, the house was spectacular. The view to Lago de Chapala was perfect to enjoy the sun rise and sunset. The entire home was well designed and decorated, perfect for relaxing. Thank you Elsa you guys were great and my family and I are looking forward to our next visit.

Host Response

Thank you so much for your feedback, Enrique. It was a pleasure to welcome you. We'll be expecting you soon!

4BR Villa in Chapala

Luis

Repeat guest

Excellent, 10 months ago

Second time at Casa Cuba. Beautiful place. Would visit again!

Host Response

Thank you very much for choosing Casa Cuba for your vacation. It was a pleasure to welcome you again and you will be welcome whenever you feel like a few days of relaxation overlooking the lake 😎

4BR Villa in Chapala

Adrián

Excellent, 11 months ago

A pleasant stay, totally recommended. Everything works perfectly, nice details and decor. A trusted place. I'll probably be back soon.

Our stay at Casa Cuba was excellent. The property was clean and well maintained. The pool had a very pleasant temperature, ideal for relaxing with the family. The rooms are spacious and comfortable, in general the house is very spacious, private and quiet. Perfect for resting. From the first moment, Elsa was an attentive and kind host, recommended excellent places to have breakfast, lunch and dinner, and was always available for any need. As a welcome gift, they gave us a bottle of rum, which was a special gesture. Casa Cuba is definitely a recommended place to rest.

4BR Villa in Chapala

Omar

Excellent, 1 year ago

Nice house, the heated pool , very good communication from the host.

Elsa was always attentive and helped us with very clear directions! The house is very tidy and relatively new, so there are no bad details to point out. It was very clean when we received it and the heated pool is a plus. The view from the top floor was also very nice. If you are going to take photos or do anything in the place, I recommend bringing special tape to stick on the walls, since they made that comment to us to be able to take care of the house's paint. They gave us a complimentary bottle and the refrigerator also has plenty of space (there is one upstairs too so you can put your drinks). I definitely recommend it and we didn't hear any noise from neighbors or anything else.

4BR Villa in Chapala

Luis

Repeat guest

Excellent, 1 year ago

Beautiful house with a fantastic heated pool. Great communication. Overall excellent experience.

Elsa was very responsive. The view of the lake was incredible. Unfortunately, the first day we were there we had a water issue but she was very proactive and fixed it immediately. However, we had the same water issue two hrs before we checked out and the issue was not resolved, so we were not able to shower before we left. In addition, there were a lot of spiders inside the house and wasps outside the house, so you are not able to open the balcony doors. We did not use the pool so I can’t speak on that. Elsa did let us check in early which I appreciate and she was thoughtful to get my mom a birthday cake and rum. Although the owner was attentive and detailed I would not stay in the house again.

Host Response

Thank you so much for taking the time to share your experience, Veronica . I’m truly sorry to hear about the inconveniences you faced during your stay. The water issue was a very unusual situation—someone outside the property accidentally left the water taps open twice, which drained our reserves. I completely understand how frustrating that must have been, especially on your last day. To make sure this doesn’t happen again, we’ve taken steps to isolate the water supply so no one can leave the taps open by mistake. As for the spiders and wasps, we do fumigate regularly, but being a countryside home close to the hills and the lake, these things sometimes sneak in—more so during certain times of the year. It sounds like this was one of those unusually bad cases, and I’m really sorry it impacted your experience. To avoid this happening again, we’ve decided to increase the fumigation frequency. The issue with the bathrooms is especially disappointing to me because it’s completely out of the norm. There’s no excuse, and I wish you had let us know right away—we would have immediately sent a team to give everything a deep and thorough cleaning at no extra charge. I’m really sorry to hear that you wouldn’t want to stay with us again. If you ever do change your mind, I promise we’ll go above and beyond to make sure everything is perfect for you. Our main goal is for families to have a wonderful and relaxing stay, and we’ll keep working to improve every little detail. Thank you again for your feedback. It means a lot and helps us continue to get better.

4BR Villa in Chapala

Marcela

Excellent, 2 years ago

Absolutely a great place! Definitely will come back. Elsa was right at one text, her details amazed our family. Clean, amazing views, swimming pool delicious, grill made our night, spacious kitchen and room….just right what we needed

The house is simply perfect. From the moment you walk in, you feel the warmth of home, and the place is amazing—the lake view, the pool, and the super spacious and comfortable spaces. You are greeted with a small welcome kit, which not all hosts do, and my family and I had an incredible time. The pool is heated. Don't think twice and go to this place, close to Guadalajara and highly recommended. Elsa is a fantastic host.

4BR Villa in Chapala

Ricardo

Excellent, 2 years ago

Everything was excellent , my friends and Family had a great time. The house has an incredible view to the lake

4BR Villa in Chapala

Manuel

Excellent, 3 years ago

Amazing place, we'll definitely be invited to come back.

4BR Villa in Chapala

Berenice

Excellent, 3 years ago

Everything was excellent. The house is beautiful and very spacious. The view from the terrace is incredible. The pool was wonderful and the water is heated. Elsa and Kevin are excellent hosts and are always attentive. I will definitely come back!!!

An excellent residence for resting, everything ready to make the most of family time. Elsa was always making sure that everything was in order. She left me ice, beers, Clamatos and soft drinks upon my arrival. The house is impeccably clean and comfortable. It was just my children and I, 3 people, so we didn't have any problems with space. The social area with the pool, terrace and excellent barbecue grill, as well as the family room on the main floor. The bathrooms are spacious and functional. I certainly hope to return soon to spend even more time at Casa Cuba... Thank you!

Casa Cuba is a wonderful place! Kevin, the house manager, welcomed us for check-in, and we were immediately pleased with the details that Elsa had prepared to welcome us. We were greeted with a complimentary bottle to celebrate the birthday of one of the people in our group, as well as mineral water and cold beers in the fridge. The house has a beautiful view, the rooms are very spacious, the kitchen is very well equipped, and the terrace area where the pool is located is truly charming! The pictures don't do it justice! Every corner of the house is spotless! There were 8 women in our group, and we felt very comfortable and very safe in the house. The House is located in a private area with security. The entrance door to the property is kept closed at night, and there is a very friendly and attentive night watchman at the entrance. Kevin is a very respectful and helpful young man. Elsa surprised us with cleaning service. 100% recommended!

The place is like new and super clean. It also has beautiful lake views that you can enjoy from every floor of the house. They provide you with towels, soap, and shampoo there, which is a great touch because it saves you space in your suitcase. The pool area is undoubtedly the best part of the house. It's spacious and has a terrace large enough for the whole family. The host, Elsa, is a lovely person. She is always available for anything that is needed and with the best attitude. Highly recommended for going on vacation.

Wow, the view is unreal. It's amazing that you can see the mountains and the lake so close. The house is much larger than it looks in the photos. Everything is new, it is very well equipped, and the beds and sheets are super comfortable. The pool water is wonderfully heated. We didn't want to get out. We loved the paintings. It makes it very special that they are painted by a Cuban artist and depict places or characters from there. Incredible attention to detail, highly recommended.

Host Response

Thank you very much, Gaby. I'm glad you liked it and had such a pleasant stay. We'd love to welcome you back in the future :)

The house is divine, the view is spectacular, and Elsa is very helpful and attentive. Everything went as expected and even exceeded our expectations. Just keep in mind that the house has three floors and the stairs can be a bit difficult for children and older adults. Other than that, everything was excellent!

Host Response

It was a pleasure to have you, Pamela. I'm glad you were pleased and had a good time. That's what Casa Cuba is all about, creating wonderful memories with friends and family. We hope you come back soon.

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