Yoselin

Luna Azul- Playa Mal Pais nearby the beach - Guesthouses for Rent in Malpais, Puntarenas Province, Costa Rica

Malpais

We appreciate all our guests and strive to provide a comfortable stay. Unfortunately, this guest left the property with the air conditioning and fan running continuously, which goes against our energy guidelines. There was no communication during their stay, and we only became aware of their early departure through Airbnb. While we promptly refunded their money as requested, we found it unusual that a concern about a smell was raised only on the day of checkout rather than earlier when we could have addressed it. We remain committed to ensuring a great experience for all guests and appreciate open communication to resolve any issues promptly.