Nalle

Reviews

Superhost

112 total reviews

93% rated 5★

112 reviews

4.92

2021–2026

112 reviews

4BR Villa in Atlixco

Magdalena

Excellent, 3 weeks ago

The service from Nalle and César was always very attentive to what was required. A very nice family weekend. The house allows you to do different activities. Everything was wonderful!!

Everything was great. The house is large and comfortable. We loved it. The pool was great and the spaces were very pleasant.

Host Response

We look forward to coming back soon!

The house is beautiful and very well laid out. Nalle and César were always available, very helpful and friendly. It's definitely a place we would go back to without hesitation.

Host Response

Thank you very much, Eduardo! It was a real pleasure to welcome you to Casa Senda del Son. We're glad to hear that you enjoyed the house and that our service made you feel at home. Comments like yours motivate us to continue taking care of every detail so that each stay is special. We look forward to welcoming you again soon. They will always be welcome!

The house has everything you need to have a great weekend; everything is in excellent condition and clean! There were lots of towels, lots of dishes, and overall it was a good weekend option. I would definitely recommend it. We stayed in January when there were cold days in the city, so it was essential to pay for the boiler because the pool is of considerable size. Finally, with the boiler, the water was kept at an excellent temperature and we enjoyed the whole day and part of the night. The host was very kind and was always attentive to everything.

Highly recommended to stay with Nalle, she is certainly an incredible host, we loved the space, the service, the kitchen, and the pool, it was a success, we will definitely return😊, likewise, it had everything that was advertised and the space is much larger than what you see in person, very quiet to be able to have parties and play music, César who was attentive to us was also very kind, we loved it, for the price for the 4 nights, it was perfect, at night it was a little cold, I recommend only bringing a sweater and warm pajamas, some balls to play, since Nalle has everything else. We put on karaoke and the atmosphere was safe for everyone. Everything is great and clean

Everything was excellent, from the moment the reservation was made, Nalle was attentive, answered immediately, sent me a manual directly to my personal number and at the time of my stay, she was attentive to making sure I had a good reception and at the time of the delivery of the house as well. There was good communication, an impeccable place, cleanliness and according to the description and photos. We all had a great time and even the person who gave us the house, Mr. Cesar, was attentive and super friendly. The truth is, I think my friends and I felt at home. Also, as a plus, the directory that Nalle shared with us for food helped us a lot. Recommended 100%

4BR Villa in Atlixco

Ximena

Excellent, 1 year ago

We liked the house very much, it is very large and very well equipped. The pool is suitable for all ages and we liked that very much, the service from Nalle was very good. Everything was very good, only a little cleaning was missing in the house when we arrived, the kitchen and other areas had dust but apart from that I highly recommend it. (:

Host Response

Hello Xime Thank you for your 5 stars and your good feedback! Glad you liked everything in general. We're sorry about the dust and spiders in the pool. The house is always cleaned before each check-in and we are usually told that it is spotless. The pool thing happens sometimes because of the wind, but as soon as you told us, we went to clean it. We really appreciate you mentioning it, it always helps us improve. I wish we could welcome you back soon! Best, Nalle | Casa Senda Del Son

Nice attention from Nalle. Available at all times. The house has what it offers, details that with the use of it are noticed, but nothing that will affect our stay. Nalle was pending at all times; very good organization and shared logistics for the use of the property, as well as recommendations that make the stay much more feasible and comfortable. The rooms well distributed and with good space. The idea is to come back again, it would be genil that the details of the pool table will improve. From there in outside highly recommended.

4BR Villa in Atlixco

Sandra

Excellent, 1 year ago

Great place and excellent service

It's a very nice house where you can spend a very nice weekend with family and friends. Unfortunately we had some problems, I suggest as a guest to check mattresses before your stay, as well as to count everything that is there to avoid misunderstandings, as well as to leave the house at the time of departure with the person in charge as it was at the beginning to avoid problems that you can solve at the time. As for the boiler, I think it's a high price for the gas they give you. In cold weather it will help you, but not enough to make it feel warm, just lukewarm. You have a great experience with your family, but the extras for extra cleaning or lost towels are overpriced and they charge you for things you didn't do, so I suggest handing over the keys when you leave and not trusting in “we trust you”. And the cleaning that is charged beforehand, it was not totally clean, the pool had insects, there was garbage from beers from the previous guest and dust in the kitchen.

Host Response

Andrea you will respond in a timely manner to your review that pitifully comes from anger to not wanting to pay what they damaged. 1. The review is not according to what you indicated before you will be charged, until you wanted to come back. 2. The boiler issue is very specific what is charged for rent and what is charged with gas, there is receipt of the gas charge so the guest can corroborate. It is specified that with that amount the pool is healed, if you want warmer, you can pay for more gas, the boiler has more capacity😉. 3. We always trust our guests, expecting them to take the best of experiences. That's why we don't do a thorough review when they go out, because we know they're usually careful people. There is a manual that is sent prior to their arrival so that they have the considerations in case of loss of towels, damage, etc. 4.We also understand that accidents occur during the stay and they do not want to be cleaned, that is why in the manual before your arrival comes specific the issue of the additional cleaning (when the beds are urinating how was your case or stain in some other way) since it is additional work for the equipment and must be paid for it, but if you do not want to pay for it in the cleaning room there is a washing machine and cleaning supplies arranged. 5. The cleaning is done prior to your arrival, so the issue of dust in the kitchen is not true, just like there were things from previous guests, you only mentioned it when you didn't want to pay. We do double cleaning, the day after the guest's departure everything is cleaned and prior to the arrival of the next guest it is cleaned again and left ready. As I specify, the beds for example go through a disinfection issue at the guest's departure, that's why we know perfectly if they stain the mattresses, and you are tended until the arrival of the next guest so that the bed linen is not filled with dust and is fresh. 6. As mentioned above, the costs charged for replacement are according to what they cost. I would stop you from recommendation that if they do not want to charge for lack of towels or something, they do not take them. By the way, you mentioned the theme of trust and it is so much towards our guests that they had never opened the winery of white until your stay, as I told you. 7. The pool is cleaned prior to your arrival, in the morning they will prepare the garden to place the tables, clean the pool and the necessary for when you arrive. Although during the day some insects may fall, it is normal, we have a garden, and even if I want, that we can't control it, as well as the theme of the cold or the rain that I touch. 8. Finally, it is a shame that for not wanting to cover the damages, you made this review, when you had indicated to want to return and that everything was super good, (remember that you did not pay everything, like the loss of kitchen supplies that were several, the cleaning of one of the mattresses that I told you that we condoned them and we assumed them)

The house is just as expected, everything is very clean, there is a lot of space, emergency kit, and basic things like blender, coffee maker, water, coffee, sugar, etc. the very spacious and clean rooms, the pool is very large we were with a warm climate if they are of the people who are accustomed to swimming in acclimatized water I recommend it, since there were people who commented that the water was cold, however the water was good for the people who are not used to the hot or the heated pools. The host Naye was very accessible, always attentive to everything, answered quickly as the gentleman who was caring and attentive to the house, we were able to arrange some things that were forgotten, without any problems they took us and with a friendly attitude we would definitely return.❤️

Very pleasant stay, quite nice and comfortable only the pool was a bit dirty because the surroundings burned grass and some things were not a hundred in their functionality

Host Response

He regretted the issue of the ash, as we had already discussed, it is a subject that I can not control, since it is foreign to us, it can be grass or ash of volcano, this almost does not happen, but for the region it can be given. Of the things we try that they are on the 100 of functionality, I did not have a report about it, but we review it anyway 😉

4BR Villa in Atlixco

Hugo

Excellent, 2 years ago

Very good vacation rental option. Great start with Nallely at all times and great flexibility for some of my guests' requirements. 100% recommended.

4BR Villa in Atlixco

Alejandro

Excellent, 2 years ago

Nalle was always attentive, she supported us with questions and always with an excellent attitude, thank you, we love your house, congratulations to you and your team, believe me, we will return

4BR Villa in Atlixco

Alan

Excellent, 3 years ago

The house is just as Nalle describes it, quite spacious, the rooms of good size, comfortable and just as they are shown on the platform. We had an incident with the boiler that was fixed almost immediately and communication with Nalle was excellent. In short, it's a nice place to spend time with friends. Thanks to Nalle for all the attention.

4BR Villa in Atlixco

Alejandra

Excellent, 3 years ago

A really nice house! Just like in the photos. Nalle was always very attentive, helpful, and provided us with instructions on everything. Highly recommended 🫶🏻🥰

The place is better than the photos. Very good experience and very comfortable. The place is very quiet and very nice. The mattresses are very comfortable, the pillows smell nice, the bathrooms are clean, and there was always hot water in the shower. The exterior area is very well lit, and the pool was at a very good temperature. It's great for a barbecue or a weekend. It has a few touches that make it much cozier, such as board games, a coffee maker, and cookies. Nallely was always attentive to everything and was extremely helpful and approachable. From César (the person who helps you), excellent service, he did everything very well. Sometimes it's scary to rent a house because it can be very different from the photos, but this one really surpasses the photos in a positive way. Very well maintained and excellent service; we will definitely be back soon.

4BR Villa in Atlixco

Alex

Excellent, 3 years ago

Excellent service and a beautiful view

The house is great, most areas looked clean and well preserved. Unfortunately, there was bugs in one of the beds and that spoild one of the nights. I have to say that the owner reacted quick and provided an additional air mattress. She also mentioned it had never happened before and based on the reviews I believed her. Putting the insident aside, the place is worth.

Host Response

We appreciate that you had a pleasant and clear stay that we will be happy to resolve any situation that is within our hands. The situation you mention is now fully controlled. 😉

4BR Villa in Atlixco

Alex

Excellent, 4 years ago

amazing stay, very good service

4BR Villa in Atlixco

Eduardo

Excellent, 4 years ago

The house comes with everything you mention, the attention is fantastic and the place is quite comfortable

4BR Villa in Atlixco

Alejandra

Excellent, 4 years ago

The house is amazing. It's even more beautiful than what you see in the photos. Whether you want a weekend to relax or a get-together, Casa Senda is the best option. In addition, Nalle is an excellent host who is always available for your questions and gives you the confidence to have good communication.

4BR Villa in Atlixco

Hugo

Excellent, 4 years ago

an excellent place for a weekend

4BR Villa in Atlixco

Edgar

Excellent, 4 years ago

A very nice house! Spacious and meets all the specifications in the listing. Excellent service from the very first moment from Nalleli until check-in and during the stay at the house. Definitely a recommended stay.

4BR Villa in Atlixco

Sandra

Excellent, 4 years ago

I HIGHLY RECOMMEND THIS HOUSE. Nalle is an excellent host, always attentive to our needs. The house is incredible, and the security is appreciated. The facilities are very nice and, most importantly, well-maintained and clean. I would definitely come back.

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