Hany

Reviews

Superhost

67 total reviews

85% rated 5★

67 reviews

4.84

2021–2026

67 reviews

6BR Villa in Cuernavaca

Alejandra

Repeat guest

Excellent, 1 month ago

Always attentive and with the best attitude. The house is in excellent condition and very clean.

It exceeded our expectations. The accommodation is very nice, clean and tidy. Ulises and José are very friendly and attentive at all times to anything. Congratulations to the hosts, your accommodation is very nice

Host Response

Thank you very much, glad you enjoyed it! Happy New Year

6BR Villa in Cuernavaca

Alejandra

Repeat guest

Excellent, 1 year ago

The perfect place to be comfortable and have everything nearby. The service and attention are excellent.

A spacious, clean house, it smelled delicious, with ideal spaces to have a wonderful time, my family was very happy, it's the second time we've rented it. Hany is always friendly and flexible at all times. The guys who took care of us, friendly and attentive to what was offered. Just a couple of things, but nothing serious. There was a leak in the kitchen sink, (it was resolved by putting a bucket underneath.) My family suggests that the boiler for the pool be included in the rent of the house, because the water is cold. Other than that, everything was fine. Thank you very much!

Host Response

Thank you very much, we will take into account all your comments.

The house is beautiful and large, the spaces it has are very pleasant and it is appreciated how rich it smells. The pool and all the amenities described are as mentioned. We stayed for a weekend to go to a wedding, we were close to the place and we could enjoy it, we would like to come back. We had contact with the house staff and they were very friendly, they live on the side. It is important to note that it is charged separately for the boiler in the pool and that they ask INE for everything that is going to be in the house, which I had never touched in all the years that I have used airbnb (8+/-).

6BR Villa in Cuernavaca

Alejandra

Repeat guest

Excellent, 2 years ago

Excellent, everything was very good, the person in charge was always attentive. The house in perfect condition, very spacious and clean

6BR Villa in Cuernavaca

Claudia

Good, 2 years ago

This is a great stay for a large group of people with nice amenities to enjoy. Our host was very responsive and available for assistance. I wasn’t aware prior to our stay that someone from the house would remain there throughout our visit - pro or con depending on what you prefer. Overall this is a great for a large family to enjoy the beautiful city of Cuernavaca.

Host Response

Hello Claudia, thanks so much for your comments, maybe was a confusion but since I requested the phone number I mentioned there were local support at the house. I hope it was a minor disturb for you...sorry for not being so specific. Hope you enjoyed your stay.

6BR Villa in Cuernavaca

María R

Repeat guest

Excellent, 2 years ago

100% recommended, hot water, the guy who welcomed us was very attentive, upon our arrival he had delicious fresh water and a pudding courtesy of the house. We had a very nice family weekend. Just a little detail to correct, it's that the boiler needs more power because the water in the pool was kept warm to cold. Outside this detail, ALL 10!! The area is quiet and safe. I'm sure we'll be back. Hany thanks for all the attention, we will keep in touch.

Host Response

Thank you very much. We'll take matters in the matter of the comments to improve. Greetings, and welcome to your home.

6BR Villa in Cuernavaca

Daniel

Good, 2 years ago

Excellent communication by the host. Very easy check-in and they took the time to decorate it for Christmas! Overall was a very good stay.

The house is much prettier than the pictures, bigger and very clean. Ulysses and José with an excellent attitude and a lot of disposition. The Chef they recommended I loved it. The only "but" is the temperature of the pool, despite hiring solar cell heating, the water is very cold, perhaps in another time of the year it is perfect. I would definitely wash it again.

Host Response

Thanks for taking the time and we will definitely pay attention to what you mention. In fact, the weather did not help us, but we hope to have your visit in another season and you will see that the time at the pool is rich. HAPPY NEW YEAR!

We stayed at Casa Águila with 3 families for a one month stay while our kids were enrolled in a language program. It worked well for our group given the size of the house, the location and the beautiful pool for the kids. Pros- - house is large and spacious. - location is great- just a 2 minute walk down the hill to OXXO, a taqueria etc and a 5 minute walk to the Wal-Mart, Starbucks, a mall, and banks - relatively safe location Things to know - the house manager lives on site in an annex of the kitchen. He is very helpful and can fix most things. However, he was in the house a lot to check on things, often when were gone. If privacy is important to you, you should establish rules for when he will come in the house - there are cameras throughout the shared spaces (stairs and living room) - all the resources are available BUT you need to ask for (more of) anything rather than just being available (ie towels, bath rugs, toilet paper). - Ulises can wash clothes (tip based)

Perfect for a stay where you need multiple bedrooms (6) and they are all of a similar quality/comfort level with own bathroom etc. Lots of space, privacy. Lovely garden/ outside space. Pets welcome. Ulises the caretaker very friendly and responsive. Ruby will shop, prepare, cook and clear up for you for a very reasonable fee. Excellent place for a group of you to get away and enjoy. Would recommend and return

Host Response

Thank you so much! we do appreciate when our visitors enjoy the house as it is a special place for our family too. We hope you come back any time needed we will be pleased to host again :)

The house is much better than in the photos, the pool with the water at the perfect temperature, the rooms with their own wonderful bathrooms, I went with my family and we all had an amazing time. Ulises, who takes care of the house, is always attentive to everything and very helpful. We'll definitely be back. The area where it is located is very quiet and easily accessible.

Host Response

When you like it again, thank you for your trust and comments!!!

The house is just as shown in the photos and in a very good location. It has a water heater, and I think it is perfect for a quiet vacation. It is important to be aware that if you are a group of more than 16 people, there is an additional charge of $300 per person per day/night, and there is no furniture for large groups. You don't have a pleasant time, as there are cameras all over the house, which means you lose your privacy and feel watched. Unfortunately, Ulises (the person in charge of the house during your stay) was rude to my family members when we asked him for some assistance, and he was not available to help most of the time, which makes the stay a bit tense. Most of the time, he is not there, so it is difficult to get certain things you might need at the moment.

Host Response

I'm very sorry to hear about your dissatisfaction. The listing includes information regarding additional visitors, and the cameras are for both our security and yours, as also stated in the listing (you need to read more carefully). Precisely because of the privacy you mention, the staff in charge are not there all the time; they are there to provide support and to ensure the security of the house, but they are not on duty unless you hire them that way from the start, as you did with the kitchen lady. I'm very sorry you didn't receive the service you expected, and we will make the necessary improvements in that regard. Thank you so much for visiting and for your feedback. Best regards!

6BR Villa in Cuernavaca

Claudia

Repeat guest

Excellent, 4 years ago

A great stay, with all the amenities. I appreciate the service provided by Ulises, who welcomed us.

6BR Villa in Cuernavaca

Gabriela

Excellent, 4 years ago

Nice house, clean, easy to get to, with all the kitchen utensils that make the stay very convenient, and a pool for children and adults. The whole family had a great time!

It is easy to get into the house and in a nice place. The house is very nice, highly recommended, it is worth it. The attention was very good, they were always attentive and at all times they were kind. Overall all good. Many thanks

Host Response

Thank you very much for the opportunity to host you with the observations that I greatly appreciate since this is the only way we realize and we can improve, we appreciate it very much, especially for the warmth and good intention. We look forward to hosting you again and everything is better. Happy holidays and many blessings.

A very nice house, cozy and clean, the reception is very friendly, a lot of communication from Hany and the guys who take care of the house, the excellent facilities for the whole family, good amenities, the excellent location, the pool already with the boiler has a very pleasant temperature, definitely a perfect place to spend a family weekend! The photos definitely reflect what you find upon arrival!!! Thank you so much for everything!

6BR Villa in Cuernavaca

Blanca

Excellent, 5 years ago

Great place to share with friends and/or family. 100% recommended

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