Guadalupe
Reviews
447 total reviews
85% rated 5★
447 reviews
4.80
2018–2026
447 reviews
Patricia
OK, 1 month ago
We've only had 2 problems with stays, and this was one of them... I asked Guadalupe for permission to arrive before check-in (3 pm). She told me that it was not possible because they would have guests and there would barely be enough time for cleaning. I understood. When we were on our way to the property (5 pm), I called him on the phone and Carmen (the cleaning person) answered to send me the location. She was surprised by my call and couldn't believe that we were already on our way. She hadn't been notified that there would be guests, the house wasn't ready, and it hadn't been cleaned! And that's with the fact that we were 2 hours late. If we had arrived at 3 pm, things would have been worse. When I try to talk to him, his daughter answers me, and instead of being apologetic, she was always on the defensive and treated me very badly. I asked for compensation and with great difficulty they were going to deduct $500 pesos for a WHOLE day lost. Which, in the end, didn't happen. I want to clarify: we have a very good rating on Airbnb
Abraham De Jesús
Excellent, 1 month ago
The house is amazing. The hosts helped us spend a few very fun days. The people who help in the house are very helpful and friendly. Thank you for the invitation to stay.
Héctor Alfredo
Excellent, 1 month ago
Ideal for a cozy stay. Beautiful house: spacious, quiet and well equipped. All very attentive and friendly.
Vanne
Excellent, 2 months ago
I went with a group of friends and we had a great time. The house is very large and very comfortable. The common spaces are spectacular, and you can spend the whole day surrounded by forest without going out at all. I highly recommend this house.
Favio Héctor
Excellent, 2 months ago
The house is in the middle of the forest, amazing for a weekend with family or friends.
Karen
Excellent, 2 months ago
The house is beautiful, and they were very clear about how the house worked. It had all the necessary tools for eating and having a pleasant time.
Ana Paula
Excellent, 2 months ago
The house is BEAUTIFUL. The truth is that what you see in the photo doesn't do justice to how beautiful it is. We used the barbecue grill and the pizza oven, and everything was great, as was the delightful and very comfortable jacuzzi. It's also in a great location. The host is super friendly and always in touch, and Carmen helped us one day and her service was exceptional. The truth is that our experience was more than pleasant and perfect. We would definitely return to this beautiful house!
Yazmin
Excellent, 2 months ago
The directions to get there were very clear, and Mrs. Carmen was very friendly. The house is just like the photos. It's a very quiet place to enjoy with the family. We had no issues with the electricity as other reviews said. If you want to use the hot tub, book it about 5 hours in advance.
Diego
Excellent, 2 months ago
The house is exactly as shown in the photos and is very comfortable for trips
Valerie
Excellent, 3 months ago
Amazing home excellent host and team I would absolutely stay here again!
Cheque
Excellent, 3 months ago
Incredible accommodation. It has everything you need for a comfortable stay.Guadalupe and Carmen were very friendly to us and were attentive until the last moment. I will definitely return!!! 🫶🏽
Adan
Excellent, 3 months ago
Beautiful property in the middle of the forest, with only the sounds of nature. The house is just like the photos, with a beautiful garden. The terrace where the barbecue is located has everything you need for a good barbecue and is very comfortable
Elvia
Excellent, 3 months ago
The house is very beautiful and comfortable, with several spacious terraces for gathering and spending time together, a very well-maintained garden, and everything you need to enjoy a good time.
Bryan
Terrible, 3 months ago
We had several problems with the stay, and the owner never resolved them for us
Host Response
Bryan, thank you for your comments. We were very attentive and answered your questions. There was never any problem with the house. We don't know the reasons/motivations for which you left this review. We have many reviews for the house (it has been rented for more than 7 years), and you can see from the reviews that we offer excellent service and that the house is very beautiful
Lalo
Excellent, 4 months ago
It is a very nice and pleasant house, ideal for resting and spending a few days enjoying with the family
Arq Aldo
Excellent, 4 months ago
Perfect place to rest
Lorena
Excellent, 4 months ago
They are an excellent option in Valle de Bravo. Very good service, such as from Carmen, the girl who welcomed you, and excellent communication with Guadalupe. They were always attentive. Everything was super comfortable and clean. Don't hesitate to book.
Mariana Magali
Excellent, 5 months ago
We read some comments: “Check-in is complicated.” Of course not—our check-in instructions are extremely clear. The place is super cozy; the trees are part of the view from the front of the house, which is fantastic. Our stay was truly satisfying; we highly recommend the villa in the forest for spending days relaxing. The only thing is that when it rained, the power went out 💡, but nothing that significantly affected our stay.
Agustiin
Excellent, 5 months ago
We had a great time. The place in general is quite nice, but the terrace with the oven and grill area is the highlight of the place… Excellent communication and clarity!! It's also super close to the Avandaro restaurant area.
Veronica
OK, 7 months ago
The house is very nice, spacious, clean and with a beautiful landscape, unfortunately the area has many electricity problems, during the 2 nights the light went out from 8pm, during the day continuous outages, which does not allow you to fully enjoy the amenities, Carmen is a great help during the stay and makes the stay very pleasant.
Paula
Excellent, 7 months ago
My friends and I stayed at this place for the weekend and loved everything. It is in a quiet area and everything is as seen in the photos. We loved using the pizza oven and the jacuzzi. Carmen's service was very good, she welcomed us very kindly and showed us the whole house so that we had no questions during our stay. We would definitely come back
Karina
Not good, 8 months ago
The place is very nice and the photos match the facilities. Unfortunately, during our stay from Friday to Sunday we had recurring problems with electricity: both Saturday and Sunday the light went out around 7 pm and returned until the next day, even affecting the water service, we all had to bathe in a single bathroom, because it was the only place where water fell. Although the owner indicated that the problem was external, we were the only house without service, since the neighboring houses did have electricity. The property has a power plant, which only feeds certain areas of the house, but we did not receive clear instructions and it was necessary to insist several times; about 3 hours passed before we had power, so our plans were affected. We think it's important to mention this so that future guests can make an informed decision.
Host Response
Karina, we appreciate your feedback, we understand your annoyance, unfortunately the electricity company had several interruptions in its service, as you mention, we have an electricity generator, which feeds the essential parts of the house, TVs, Router, refrigerator, etc., therefore, we are prepared for these events, which are totally out of our control
Rolando Alberto
Excellent, 8 months ago
Thank you, the place was excellent
Paulo
Excellent, 8 months ago
The house is excellent, the place is amazing, we will return.
Carolina
Good, 8 months ago
It was a very nice stay, everything was impeccable.
Gerardo
Excellent, 8 months ago
Great
Gabriela
Excellent, 8 months ago
We spent Christmas in this amazing house in the middle of the woods and it was a wonderful experience for my whole family. Since we arrived we felt very well received; the house is simply beautiful, cared for in every detail. The landscape is spectacular and the privacy you feel makes you really able to disconnect and enjoy the surroundings. The house was impeccably clean and comes with everything you need for a comfortable stay. The rooms are very spacious, cozy and comfortable, perfect for resting. The decor is beautiful, warm and with many details that make the place feel special and homey. It was certainly an ideal place to spend special dates and create family memories. We had a great time and would definitely love to come back!
Claudia
Excellent, 9 months ago
A very good place to disconnect from everything and have a pleasant time with the family We'll definitely be back later
Manuel Alejandro
Excellent, 9 months ago
A very nice house and an excellent location surrounded by nature
Roberto
Excellent, 9 months ago
Amazing stay; kitchen equipped to prepare any dish; excellent privacy; comfortable and very good sized rooms. I'll be back.
Diana
Excellent, 9 months ago
Everything was very good, we only had a problem with one of the bathrooms downstairs where the hot water lasted very little.
Edgar
Excellent, 9 months ago
If you want to feel at home, but with forest, tranquility, harmony and a relaxing jacuzzi, this place is definitely for you. Our entire stay was extraordinary, and we recommend Mrs. Carmen's cooking services that the hosts were kind enough to recommend to us so that we could just relax and reconnect with ourselves. You won't miss anything, the kitchen is well equipped, the bathrooms are amazing and there is hot water, everything is very clean. Definitely an excellent experience and we hope to return soon, and for other people to enjoy this place, respect it and take care of it because it is a temple of peace. Thank you for such a great experience. Follow the instructions and house rules and you won't have any issues. We'll be back soon! Thank you so much!
Cesar Ivan
Good, 9 months ago
This Airbnb is a gem in the woods, the service from María Guadalupe, Lorenzo and Carmen, they helped us with everything. It has spacious and well-kept spaces to enjoy with the family.
Irma
Excellent, 10 months ago
The place is amazing, a thousand times better than the pictures. Carmen is extraordinary, 100% recommended to hire her service.
Maria Luisa
Excellent, 10 months ago
Very nice place, very spacious, nice to go with family or friends, the terrace is very nice, the beds are comfortable, everything is very good! We had an amazing time, I recommend the place 100%. I had the impression from comments that I had read that there was a musty smell, and it smells like the forest, that's how the houses in the forest smell, so you can rest easy... everything is very tidy, Thank you hosts !
Fernanda
Excellent, 10 months ago
Our stay was amazing, highly recommending the place. Guadalupe's house is big and beautiful. And Carmen, very attentive.
Adrian
Good, 11 months ago
Good place! A bit bumpy road and not enough hot water, but a good stay!
Host Response
Adrian, thank you very much for your comments, we were very pleased to have had the opportunity to receive you before the check-in time, we checked the heater, and it works perfectly, with respect to the road, as our ad says, the last 100 meters, it is a stone road, which is in good condition, you just have to go slower, the rest of the road is perfectly paved (Avandaro circuit), again, thank you very much for your comments, we hope to receive you again, Regards
Dragan
Not good, 1 year ago
We spent a weekend at the house. On the second day at noon the house ran out of electricity and we tried to contact the host to find a solution. The house has a generator but we were not given any information on how to activate it, even though we made requests to the host and the house staff. The houses around had electricity, and they were even doing construction work on a development next door. The experience was very bad and when we raised the complaint with Airbnb, the host replied that he was not responsible for the lack of electricity because in the listing they explain that they have an "electricity generator". Very bad experience.
Host Response
Dragan, thank you for your comments. As we told you, unfortunately, the electricity company interrupted the service in much of Valle de Bravo. Fortunately, we are prepared for such a situation, and we have an electricity generator, as you say. We mention this in the ad. We understand your discomfort for not having power for a brief part of your stay, but unfortunately, in your review, you put things that are not true. Not only was the house without power, it was in a large part of Valle. We responded immediately, and we offered to put the electricity generator, as you say, Airbnb was involved and did not agree with your claim and declared it inadmissible
Anney
Terrible, 1 year ago
Everything is fine, it just smells musty
Kabeza
Excellent, 1 year ago
An amazing place, much better than the photos and the service was the best, we will definitely return and we recommend it
Haydee
Excellent, 1 year ago
The house is in a super quiet area, ideal for resting, overlooking the trees, the house is beautiful, comfortable, has many recreation areas, you have everything you need to cook, in addition to all the tools, water, coffee, sugar, salt, some condiments, they provide you with charcoal and firewood, they also have red wine for sale, and I love that, you don't have to go out for anything, yes. If I had any doubts, I would return. The jacuzzi is heated and each room has its own bathroom!!!!
Javier
Excellent, 1 year ago
Perfect home for large groups!
David
Excellent, 1 year ago
exc
Silvana
Excellent, 1 year ago
This accommodation is really amazing, the house is surrounded by nature, giant trees, lots of greenery, the house is more beautiful than what we see in photos. We enjoyed the house space, the jacuzzi is relaxing and spectacular, the barbecue and pizza area is very complete and cozy. I would come back without thinking.
Anahi
Excellent, 1 year ago
The stay was quite pleasant, the amenities are adequate, all rooms have their own bathroom
Samra
Excellent, 1 year ago
Thank you very much, everything was excellent
Julio
Excellent, 1 year ago
Guadalupe is very kind at all times, her house is very nice.
Fernanda
OK, 1 year ago
The house inside is very nice and has all the amenities, but unfortunately when we arrived the fuse was completely burned (it is a fuse that powers the whole house) they did not offer us a solution to the problem until the next day since they did not have spare fuses so the first day was completely lost, we asked permission to fix the box at night and so we could have electricity. The next day they showed up to change the fuse. Inside the house there's a little cabin full of accumulated trash. The grill has a lot of accumulated grease and the wood had mold, so it was very difficult for us to light the oven haha, although we used the grease from the grill and it worked. As I said, the house is nice inside but the entrance is complicated. We were 12 people and rented a large van to go and it was difficult to get it in, since the street is narrow and not paved. This is not the house's fault, but it is something to take into account
Host Response
Fernanda, thank you very much for your comments. As we explained to you during your stay, the electricity company had a service interruption in the area, and that is why there was no power in the house. Our hypothesis is that when you manipulated the charging center, you created a short circuit that when the power returned, it blew the fuse. We had never had problems with fuses in the house. We think that because of your annoyance with the energy, you left all these negative comments. The Chalet del Bosque has more than 400 reviews, with an average rating of 4.83 out of 5. In cleanliness, we have 4.9 stars. This is why your comments seemed very strange to us. El Chalet del Bosque has 7 years of providing beautiful experiences in the middle of the forest. In all these years, we have been recognized by Airbnb as "super hosts", given our passion for service and for creating an environment, where our guests have the best possible experience and hopefully, unforgettable memories in the company of family and friends
Carlos
Excellent, 1 year ago
They were already waiting for us when we arrived. Carmen was spectacular and helped us a lot. Overall, we had a great time. Nothing was missing. We had rainy weather, however, that didn't change anything. The villa is just as shown in the photos, very comfortable and beautiful, the area is quite quiet and Carmen's service to us was really spectacular. I recommend it 10/10
Martin
Excellent, 1 year ago
Very clear communication and they met all my needs during the stay. 10/10
Adriana
Excellent, 1 year ago
Amazing experience! Highly recommended
Andrea
Excellent, 1 year ago
Definitely a great place to feel embraced by nature, the place on the terrace is amazing and has everything you need to enjoy a good barbecue. The house is perfect and having the extra help of cooking and cleaning is 100% worth paying the fee! Thank you for sharing your cute home!
Omar
Excellent, 1 year ago
The location is very complete, the space and distribution are adequate for the number of people mentioned in the capacity
Ivan
Excellent, 1 year ago
Spectacular stay in the house, we had a great time and were very well taken care of
Sharon
Good, 1 year ago
The house was very well located with everything we needed. It was clean and tidy and very nice. The only thing we didn't like is that it smells very strongly of humidity. It seems that the curtains in the bedrooms have a lot of moisture.
Host Response
Sharon, thank you very much for your comments, we appreciate them and we will take them into account. It is important to mention that both the house, and all of Valle de Bravo, is in the middle of the forest, which makes the experience of being inside the forest extraordinary, but the forest environment is a humid environment. Neither the house nor the curtains have humidity. What you describe is the environment of a forest. Again, thank you for your comments, we hope to welcome you again
Diego
Excellent, 1 year ago
Very nice place to spend time with family.
Itzel
Excellent, 1 year ago
Very cozy, the place is very nice and quiet. The house was incredibly clean and the host was always attentive. Highly recommended
Marco
OK, 1 year ago
The end of TERROR! 🤬 More than 24 hours without electricity, a power bank that lasts 3 hours (and there is no way to recharge it) does not cover more than the lights inside the house, but they don't say that... It doesn't work for the refrigerator or appliances, it doesn't work for the jacuzzi, it doesn't work on the terrace with the barbecue (the most attractive thing), so after 7pm it's a nightmare and it happened 2 nights It was my daughter's 15th birthday party and the owner's only response was “it's already been reported, hopefully it will be quick.” Not even an apology when leaving or support from there on. The house is beautiful but don't take the risk if they don't guarantee that there will be 100% power. Sure they'll make excuses, but there are several cases in the comments. Mine was more than a day and a half wasted and they didn't accept responsibility. Bathing with the light from the cell phone, charging equipment in the cars, no internet, spoiled food, the worst experience. From the neighbors we know that it happens to them very often I hope my comment helps so that what happened to us doesn't happen to you 🤬
Host Response
Marco, we appreciate your comments, we understand your annoyance and we deeply regret that the CFE interrupted the service. The beauty of the house and Valle de Bravo is that it is in the middle of the forest. Being nature, it is not controllable when a tree/branch falls somewhere in the forest and damages the electricity lines. The particular case of that weekend generated an interruption in all of Valle de Bravo. We understand that given your annoyance, you exaggerated your comments. We have a power generator, which works properly and provides support for the essentials. We were always in communication with you, we explained the situation and we depended totally on the power company. The house has 390 reviews with a super consistent rating of 4.84 out of 5. We invite you to read other reviews, you will find them all very positive
Diana
Excellent, 1 year ago
I love this property, it's my second time there, and it won't be my last
Host Response
And we love that they come back to us and continue to enjoy Chalet del Bosque
Gerardo
Excellent, 1 year ago
Thank you very much Maria for providing us with your house. Everything was what we expected, a really nice house, the place is incredible, a lot of peace and noises. Carmen's help was truly extraordinary a key piece in our Vacation. Everything perfectly clean, in order, working, everything in good condition, really a great experience. Thank you very much to all the people who are in charge of having a good vacation at this property. Thank you Maria again.
Host Response
Gerardo! We are very honored to receive such nice comments. We made the house with a lot of love, trying to take care of every detail and offer you a nice experience. Carmen and her husband are a great support for us and an important part of Chalet del Bosque! We look forward to having you with us again
Juan José
Excellent, 1 year ago
Great place to rest. Ideal for family coexistence. With very clear instructions in every space of the property. Very attentive hosts and Carmen is very helpful and willing to help. I highly recommend it to get away from the hustle and bustle of the city.
Michelle
Excellent, 1 year ago
This is the second time that my friends and I have stayed here, and we have always been very happy, the house is divine! It's a very good space! Carmen, the person who helps in the house, is divine! And very attentive and cooked us delicious food. Maria Guadalupe was always attentive to any questions we had (from directions to get there, the internet password, the possibility to leave a little later than indicated, etc.) it was really a great experience and we will definitely be back later.
Horacio
Excellent, 1 year ago
Excellent choice for accommodation, the place is amazing for those who like to be close to nature, the staff is very friendly and always ready to provide assistance. The only detail is that the water pressure pump is very close to the rooms and turns on every time someone uses the water, generating a lot of noise. However, it can be turned off, but when it is turned off, the water pressure is not very good. Other than that, it's a great option to stay in Avandaro-Valle de Bravo! We hope to be back soon!
Mauricio
Excellent, 1 year ago
Everything excellent
Domenica
Excellent, 1 year ago
The house is very nice and everything is in perfect condition. Super clear instructions and the owners were super attentive at all times. Carmen, the person who was recommended to us to help us during the stay, was super good! I highly recommend staying at this house!
Gabriela
Excellent, 1 year ago
It is perfect to rest with your family , the place meets all expectations. It is very comfortable and warm , Carmen is always on the lookout and excellent person since you can enjoy a very pleasant breakfast or food, the house has everything as in the photos , I highly recommend it and I would definitely return 🙌🏻🙌🏻🙌🏻
Renata
Excellent, 1 year ago
Amazing. Everything in the house is amazing. The patio. The energy of the place. I highly recommend it. Carmen was also essential - we recommend her. We were all delighted.
Indira
Excellent, 1 year ago
Thank you! Everything was wonderful!
Fernanda
Excellent, 1 year ago
Everything is excellent, the house is beautiful, they take care of every detail. We'll be happy to come back
Fernanda
Excellent, 1 year ago
It exceeded my expectations. Beautiful house surrounded by nature, 100% equipped. Guadalupe was attentive and Carmen was very helpful during our stay. We really enjoyed it
Emma Guadalupe
Excellent, 1 year ago
The stay was very pleasant, everything was very good, from the moment you arrive until you leave, highly recommended
Alejandra
Excellent, 1 year ago
Thank you, everything was excellent
Alberto
Excellent, 1 year ago
It's one of the cleanest places I've ever stayed in (including luxury hotels), they're super friendly and make you want to take care of the house as if it were your own. It has everything you need to make your stay very pleasant.
Mariana
Excellent, 1 year ago
Great place to stay
Enrique
Excellent, 1 year ago
Everything was awesome, the place is beautiful, Carmen was great, we liked it very much and will come back when in town.
Diego
Excellent, 1 year ago
Beautiful home, exactly what we were expecting.
Alfonso
Excellent, 1 year ago
Very comfortable house. ideal for hanging out in the forest with family or friends. many social areas and very good size. Carmen the one who helps in the kitchen and very attentive and helpful cleaning.
Jorge
OK, 1 year ago
The TV in the living room, not functional. Slippers require maintenance. The bunk beds are too cold, require no mattresses. They had to go to the living room. To rest. The positive place is very nice and true to the photos. Carmen always available. thank you for a pleasant stay
Host Response
Jorge, we thank you many for your comments, we understand that since Valle de Bravo, is in a wooded area, during the winter, it can be a little cold, the positive, is that the views of the forest are spectacular, and the experience of the fireplace is incredible, as well as the fire in the garden of the house, down from the pines of more than 20 meters. We appreciate your recommendations on mattresses, in over 1000 visits, we had not received feedback on that, with respect to the TV, we do not understand that it happened in your visit, we review it after your visit, and it works perfectly, the same with the showers, quiza it happens to take the hydropneumatic (we leave it off because it can be a little noisy, but we give very precise instructions on how to turn it on and off (it is a switch in the next floor of the house)), so that's why there was a lot of water, with the hydronomatic, it has good pressure, and it is delicious to bathe, again thank you very much for your comments, we hope to receive you soon, Saludos
Ana
Excellent, 1 year ago
The house is incredible and very comfortable, has many areas to live together and is very private, only if it is very cold although there are heaters in each room. In general, we had an incredible time and the hosts were very well, always attentive, the same as the person who welcomed us.
Mary
Excellent, 1 year ago
The house is beautiful just as described. Our stay was comfortable and very pleasant, we would definitely come back again. Just a detail, it's the internet connection that fails, but out there, everything is fine
Luis
Excellent, 1 year ago
I chose this place to give my engagement ring. I was looking for options on Airbnb by weeks and create me, it's the best value for money THROUGHOUT Airbnb if you're looking for a cottage for 16+. In addition, if you add to her the attention of Maria Guadalupe (she is very attentive and responds very quickly) and the attention of Carmen, who is the mistress of Lleves, cook and cleaning, the place is SPECTACULAR. Don't stop using the hot tub and wood-burning oven for pizzas!! My only observations are minor: 1) It feels a little damp in the house, nothing serious, but particularly in the bungalow (which outside of that is BEAUTIFUL and better than in the photos) 2) Some arches of the house can be a little short, even for people who are not too high, and they could hit each other, 3) There are literally bedrooms next to the kitchen and in general the photos of the bedrooms are a little more good than the reality but it's nothing serious either. That said, it's EXCELLENT and HIGHLY RECOMMENDED. I would come back without hesitation!
Marisol
Excellent, 1 year ago
Guadalupe was attentive all the time, the house is incredible and as it says in the description! The photos are really what it offers, the spaces are very good, the house super clean and Carmen the lady who helped us is extremely helpful and has the best attitude. We had a luxury time.
Marce
Excellent, 1 year ago
An excellent place to spend a few days relaxing, the place is lovely, the cleanliness is impeccable, we will definitely return!!! Guadalupe was always attentive, and Mrs. Carmen (cleaning and coxina staff)is the pastel cherry, made us feel super attended!!!! 100/10
Gabriela
Excellent, 1 year ago
Amazing! We had the best time! Super recommended! 10 out of 10!
Mariana
Excellent, 1 year ago
It is a beautiful place to share as a family, spacious spaces both in the house and in the garden. Clear directions, very friendly support staff, we would come back to spend days in this house. The only one but is the bungalow, it is very humid, otherwise everything is excellent.
Ricardo
Good, 1 year ago
Excellent option to stay in Avándaro
Montse
Excellent, 1 year ago
The house is beautiful. The attention of the hosts and Carmen (the lady who supports for cleaning and cooking) is very good. The instructions they send you to get to the house are accurate, we had no problems. Perfect place to rest and do different activities. A magical place that we would like to visit again soon.
Adriana
Excellent, 1 year ago
Incredible forest house with a very nice terrace for coexistence !
Juan Pablo
Excellent, 1 year ago
Spectacular the house! It has several very nice terraces. Great option to stay
Pilar
Excellent, 1 year ago
The Chalet is a great place! I spent a weekend with my girlfriends and we love the place! Lots of peace and quiet around. Guadalupe and Ricardo were always super attentive. Additional, we hired Carmen's service and I highly recommend it was very friendly and helpful. I would definitely stay here again.
Raul Xavier
Excellent, 1 year ago
Excellent weekend to rest and enjoy as a family the property is very nice inside the forest The amenities are very good
Jose
Good, 1 year ago
Beautiful place in the woods with the comforts of technology
Manolo
Excellent, 2 years ago
Everything excellent
Paola
Excellent, 2 years ago
Great place! We loved it, we would definitely come back again.
Erika
Good, 2 years ago
The house is beautiful, lovely garden, the main bedroom and the double bedroom were very comfortable, I loved the beds but the rest of the beds were uncomfortable, and the rooms were humid, the kitchen is perfect, I enjoyed the cappuccino machine in the mornings, the shower rooms are really good, specially in the main bedroom. Because of the hard rain (August ) we stay two hours without light. After that the light came back and everything was ok. We appreciated all the services like towels, clean sheets , and the courtesy wine that Maria Guadalupe left for us, it was such a nice surprise! I will definitely come back before the rain season.
Ivonne
Excellent, 2 years ago
This place is a true treasure! The hospitality, cleanliness, comfort and location are spotless. Our hosts went out of their way to make our stay unforgettable. The space is cozy, well decorated and equipped with everything needed. Communication was seamless and they were always available to help us. Special mention to the person who helped us with the cleaning and food Carmen. I highly recommend it to any traveler looking for an authentic and relaxing experience. We'll definitely be back!
Angel Horacio
Excellent, 2 years ago
The Chalet is excellent !! It has everything you need to spend a few days with family or friends, it has many very pleasant areas either in or on its terraces, the cleanliness and attention of the hosts is excellent, always attentive, the place is very nice surrounded by trees and vegetation, El Chalet and the surroundings, the perfect combination, to relax or have fun according to your plan. The description and photos match perfectly with what we found and more. I definitely recommend it and I would come back !!
Marie
Excellent, 2 years ago
Excellent place, very friendly all. 100% recommended to spend a few days in nature and relax.
Diana
Good, 2 years ago
The house and decoration are second to none and the location spectacular ! , the communication and attention always of 10 , the only details were that the internet that was partial since the Infinitum modem did not serve and they never went to fix it and the other was that the house was delivered totally clean at 5 pm and not at 3 pm ., this is why they let us leave one hour later the next day . We separately hire Mrs. Carmen's services, and I highly recommend it. Thank you for everything to our hosts , we would come back again without thinking .
Host Response
Diana, thank you very much for your review, it is worth commenting that there was always internet, we have two satellite modems from the company dish/on, which were always operational, I think you mean the other option that we have of Infinitum/telmex, which I present a fault, and that unfortunately, Telmex has a very poor service and sometimes takes time to resolve, in these moments the 3 are operational, thank you again, we hope to receive you soon again
Lidia
Excellent, 2 years ago
Excellent stay from start to finish. Maria and Carmen were always friendly and attentive. We ate delicious food. We would definitely come back!