Guadalupe

Reviews

447 total reviews

85% rated 5★

447 reviews

4.80

2018–2026

447 reviews

4BR Cottage in Valle de Bravo

Patricia

OK, 1 month ago

We've only had 2 problems with stays, and this was one of them... I asked Guadalupe for permission to arrive before check-in (3 pm). She told me that it was not possible because they would have guests and there would barely be enough time for cleaning. I understood. When we were on our way to the property (5 pm), I called him on the phone and Carmen (the cleaning person) answered to send me the location. She was surprised by my call and couldn't believe that we were already on our way. She hadn't been notified that there would be guests, the house wasn't ready, and it hadn't been cleaned! And that's with the fact that we were 2 hours late. If we had arrived at 3 pm, things would have been worse. When I try to talk to him, his daughter answers me, and instead of being apologetic, she was always on the defensive and treated me very badly. I asked for compensation and with great difficulty they were going to deduct $500 pesos for a WHOLE day lost. Which, in the end, didn't happen. I want to clarify: we have a very good rating on Airbnb

The house is BEAUTIFUL. The truth is that what you see in the photo doesn't do justice to how beautiful it is. We used the barbecue grill and the pizza oven, and everything was great, as was the delightful and very comfortable jacuzzi. It's also in a great location. The host is super friendly and always in touch, and Carmen helped us one day and her service was exceptional. The truth is that our experience was more than pleasant and perfect. We would definitely return to this beautiful house!

We had several problems with the stay, and the owner never resolved them for us

Host Response

Bryan, thank you for your comments. We were very attentive and answered your questions. There was never any problem with the house. We don't know the reasons/motivations for which you left this review. We have many reviews for the house (it has been rented for more than 7 years), and you can see from the reviews that we offer excellent service and that the house is very beautiful

We read some comments: “Check-in is complicated.” Of course not—our check-in instructions are extremely clear. The place is super cozy; the trees are part of the view from the front of the house, which is fantastic. Our stay was truly satisfying; we highly recommend the villa in the forest for spending days relaxing. The only thing is that when it rained, the power went out 💡, but nothing that significantly affected our stay.

The place is very nice and the photos match the facilities. Unfortunately, during our stay from Friday to Sunday we had recurring problems with electricity: both Saturday and Sunday the light went out around 7 pm and returned until the next day, even affecting the water service, we all had to bathe in a single bathroom, because it was the only place where water fell. Although the owner indicated that the problem was external, we were the only house without service, since the neighboring houses did have electricity. The property has a power plant, which only feeds certain areas of the house, but we did not receive clear instructions and it was necessary to insist several times; about 3 hours passed before we had power, so our plans were affected. We think it's important to mention this so that future guests can make an informed decision.

Host Response

Karina, we appreciate your feedback, we understand your annoyance, unfortunately the electricity company had several interruptions in its service, as you mention, we have an electricity generator, which feeds the essential parts of the house, TVs, Router, refrigerator, etc., therefore, we are prepared for these events, which are totally out of our control

We spent Christmas in this amazing house in the middle of the woods and it was a wonderful experience for my whole family. Since we arrived we felt very well received; the house is simply beautiful, cared for in every detail. The landscape is spectacular and the privacy you feel makes you really able to disconnect and enjoy the surroundings. The house was impeccably clean and comes with everything you need for a comfortable stay. The rooms are very spacious, cozy and comfortable, perfect for resting. The decor is beautiful, warm and with many details that make the place feel special and homey. It was certainly an ideal place to spend special dates and create family memories. We had a great time and would definitely love to come back!

If you want to feel at home, but with forest, tranquility, harmony and a relaxing jacuzzi, this place is definitely for you. Our entire stay was extraordinary, and we recommend Mrs. Carmen's cooking services that the hosts were kind enough to recommend to us so that we could just relax and reconnect with ourselves. You won't miss anything, the kitchen is well equipped, the bathrooms are amazing and there is hot water, everything is very clean. Definitely an excellent experience and we hope to return soon, and for other people to enjoy this place, respect it and take care of it because it is a temple of peace. Thank you for such a great experience. Follow the instructions and house rules and you won't have any issues. We'll be back soon! Thank you so much!

Very nice place, very spacious, nice to go with family or friends, the terrace is very nice, the beds are comfortable, everything is very good! We had an amazing time, I recommend the place 100%. I had the impression from comments that I had read that there was a musty smell, and it smells like the forest, that's how the houses in the forest smell, so you can rest easy... everything is very tidy, Thank you hosts !

Good place! A bit bumpy road and not enough hot water, but a good stay!

Host Response

Adrian, thank you very much for your comments, we were very pleased to have had the opportunity to receive you before the check-in time, we checked the heater, and it works perfectly, with respect to the road, as our ad says, the last 100 meters, it is a stone road, which is in good condition, you just have to go slower, the rest of the road is perfectly paved (Avandaro circuit), again, thank you very much for your comments, we hope to receive you again, Regards

We spent a weekend at the house. On the second day at noon the house ran out of electricity and we tried to contact the host to find a solution. The house has a generator but we were not given any information on how to activate it, even though we made requests to the host and the house staff. The houses around had electricity, and they were even doing construction work on a development next door. The experience was very bad and when we raised the complaint with Airbnb, the host replied that he was not responsible for the lack of electricity because in the listing they explain that they have an "electricity generator". Very bad experience.

Host Response

Dragan, thank you for your comments. As we told you, unfortunately, the electricity company interrupted the service in much of Valle de Bravo. Fortunately, we are prepared for such a situation, and we have an electricity generator, as you say. We mention this in the ad. We understand your discomfort for not having power for a brief part of your stay, but unfortunately, in your review, you put things that are not true. Not only was the house without power, it was in a large part of Valle. We responded immediately, and we offered to put the electricity generator, as you say, Airbnb was involved and did not agree with your claim and declared it inadmissible

The house is in a super quiet area, ideal for resting, overlooking the trees, the house is beautiful, comfortable, has many recreation areas, you have everything you need to cook, in addition to all the tools, water, coffee, sugar, salt, some condiments, they provide you with charcoal and firewood, they also have red wine for sale, and I love that, you don't have to go out for anything, yes. If I had any doubts, I would return. The jacuzzi is heated and each room has its own bathroom!!!!

4BR Cottage in Valle de Bravo

Fernanda

OK, 1 year ago

The house inside is very nice and has all the amenities, but unfortunately when we arrived the fuse was completely burned (it is a fuse that powers the whole house) they did not offer us a solution to the problem until the next day since they did not have spare fuses so the first day was completely lost, we asked permission to fix the box at night and so we could have electricity. The next day they showed up to change the fuse. Inside the house there's a little cabin full of accumulated trash. The grill has a lot of accumulated grease and the wood had mold, so it was very difficult for us to light the oven haha, although we used the grease from the grill and it worked. As I said, the house is nice inside but the entrance is complicated. We were 12 people and rented a large van to go and it was difficult to get it in, since the street is narrow and not paved. This is not the house's fault, but it is something to take into account

Host Response

Fernanda, thank you very much for your comments. As we explained to you during your stay, the electricity company had a service interruption in the area, and that is why there was no power in the house. Our hypothesis is that when you manipulated the charging center, you created a short circuit that when the power returned, it blew the fuse. We had never had problems with fuses in the house. We think that because of your annoyance with the energy, you left all these negative comments. The Chalet del Bosque has more than 400 reviews, with an average rating of 4.83 out of 5. In cleanliness, we have 4.9 stars. This is why your comments seemed very strange to us. El Chalet del Bosque has 7 years of providing beautiful experiences in the middle of the forest. In all these years, we have been recognized by Airbnb as "super hosts", given our passion for service and for creating an environment, where our guests have the best possible experience and hopefully, unforgettable memories in the company of family and friends

The house was very well located with everything we needed. It was clean and tidy and very nice. The only thing we didn't like is that it smells very strongly of humidity. It seems that the curtains in the bedrooms have a lot of moisture.

Host Response

Sharon, thank you very much for your comments, we appreciate them and we will take them into account. It is important to mention that both the house, and all of Valle de Bravo, is in the middle of the forest, which makes the experience of being inside the forest extraordinary, but the forest environment is a humid environment. Neither the house nor the curtains have humidity. What you describe is the environment of a forest. Again, thank you for your comments, we hope to welcome you again

4BR Cottage in Valle de Bravo

Diego

Excellent, 1 year ago

Very nice place to spend time with family.

The end of TERROR! 🤬 More than 24 hours without electricity, a power bank that lasts 3 hours (and there is no way to recharge it) does not cover more than the lights inside the house, but they don't say that... It doesn't work for the refrigerator or appliances, it doesn't work for the jacuzzi, it doesn't work on the terrace with the barbecue (the most attractive thing), so after 7pm it's a nightmare and it happened 2 nights It was my daughter's 15th birthday party and the owner's only response was “it's already been reported, hopefully it will be quick.” Not even an apology when leaving or support from there on. The house is beautiful but don't take the risk if they don't guarantee that there will be 100% power. Sure they'll make excuses, but there are several cases in the comments. Mine was more than a day and a half wasted and they didn't accept responsibility. Bathing with the light from the cell phone, charging equipment in the cars, no internet, spoiled food, the worst experience. From the neighbors we know that it happens to them very often I hope my comment helps so that what happened to us doesn't happen to you 🤬

Host Response

Marco, we appreciate your comments, we understand your annoyance and we deeply regret that the CFE interrupted the service. The beauty of the house and Valle de Bravo is that it is in the middle of the forest. Being nature, it is not controllable when a tree/branch falls somewhere in the forest and damages the electricity lines. The particular case of that weekend generated an interruption in all of Valle de Bravo. We understand that given your annoyance, you exaggerated your comments. We have a power generator, which works properly and provides support for the essentials. We were always in communication with you, we explained the situation and we depended totally on the power company. The house has 390 reviews with a super consistent rating of 4.84 out of 5. We invite you to read other reviews, you will find them all very positive

4BR Cottage in Valle de Bravo

Diana

Excellent, 1 year ago

I love this property, it's my second time there, and it won't be my last

Host Response

And we love that they come back to us and continue to enjoy Chalet del Bosque

4BR Cottage in Valle de Bravo

Gerardo

Excellent, 1 year ago

Thank you very much Maria for providing us with your house. Everything was what we expected, a really nice house, the place is incredible, a lot of peace and noises. Carmen's help was truly extraordinary a key piece in our Vacation. Everything perfectly clean, in order, working, everything in good condition, really a great experience. Thank you very much to all the people who are in charge of having a good vacation at this property. Thank you Maria again.

Host Response

Gerardo! We are very honored to receive such nice comments. We made the house with a lot of love, trying to take care of every detail and offer you a nice experience. Carmen and her husband are a great support for us and an important part of Chalet del Bosque! We look forward to having you with us again

This is the second time that my friends and I have stayed here, and we have always been very happy, the house is divine! It's a very good space! Carmen, the person who helps in the house, is divine! And very attentive and cooked us delicious food. Maria Guadalupe was always attentive to any questions we had (from directions to get there, the internet password, the possibility to leave a little later than indicated, etc.) it was really a great experience and we will definitely be back later.

Excellent choice for accommodation, the place is amazing for those who like to be close to nature, the staff is very friendly and always ready to provide assistance. The only detail is that the water pressure pump is very close to the rooms and turns on every time someone uses the water, generating a lot of noise. However, it can be turned off, but when it is turned off, the water pressure is not very good. Other than that, it's a great option to stay in Avandaro-Valle de Bravo! We hope to be back soon!

4BR Cottage in Valle de Bravo

Gabriela

Excellent, 1 year ago

It is perfect to rest with your family , the place meets all expectations. It is very comfortable and warm , Carmen is always on the lookout and excellent person since you can enjoy a very pleasant breakfast or food, the house has everything as in the photos , I highly recommend it and I would definitely return 🙌🏻🙌🏻🙌🏻

4BR Cottage in Valle de Bravo

Fernanda

Excellent, 1 year ago

Everything is excellent, the house is beautiful, they take care of every detail. We'll be happy to come back

4BR Cottage in Valle de Bravo

Fernanda

Excellent, 1 year ago

It exceeded my expectations. Beautiful house surrounded by nature, 100% equipped. Guadalupe was attentive and Carmen was very helpful during our stay. We really enjoyed it

4BR Cottage in Valle de Bravo

Diego

Excellent, 1 year ago

Beautiful home, exactly what we were expecting.

The TV in the living room, not functional. Slippers require maintenance. The bunk beds are too cold, require no mattresses. They had to go to the living room. To rest. The positive place is very nice and true to the photos. Carmen always available. thank you for a pleasant stay

Host Response

Jorge, we thank you many for your comments, we understand that since Valle de Bravo, is in a wooded area, during the winter, it can be a little cold, the positive, is that the views of the forest are spectacular, and the experience of the fireplace is incredible, as well as the fire in the garden of the house, down from the pines of more than 20 meters. We appreciate your recommendations on mattresses, in over 1000 visits, we had not received feedback on that, with respect to the TV, we do not understand that it happened in your visit, we review it after your visit, and it works perfectly, the same with the showers, quiza it happens to take the hydropneumatic (we leave it off because it can be a little noisy, but we give very precise instructions on how to turn it on and off (it is a switch in the next floor of the house)), so that's why there was a lot of water, with the hydronomatic, it has good pressure, and it is delicious to bathe, again thank you very much for your comments, we hope to receive you soon, Saludos

I chose this place to give my engagement ring. I was looking for options on Airbnb by weeks and create me, it's the best value for money THROUGHOUT Airbnb if you're looking for a cottage for 16+. In addition, if you add to her the attention of Maria Guadalupe (she is very attentive and responds very quickly) and the attention of Carmen, who is the mistress of Lleves, cook and cleaning, the place is SPECTACULAR. Don't stop using the hot tub and wood-burning oven for pizzas!! My only observations are minor: 1) It feels a little damp in the house, nothing serious, but particularly in the bungalow (which outside of that is BEAUTIFUL and better than in the photos) 2) Some arches of the house can be a little short, even for people who are not too high, and they could hit each other, 3) There are literally bedrooms next to the kitchen and in general the photos of the bedrooms are a little more good than the reality but it's nothing serious either. That said, it's EXCELLENT and HIGHLY RECOMMENDED. I would come back without hesitation!

4BR Cottage in Valle de Bravo

Gabriela

Excellent, 1 year ago

Amazing! We had the best time! Super recommended! 10 out of 10!

4BR Cottage in Valle de Bravo

Mariana

Excellent, 1 year ago

It is a beautiful place to share as a family, spacious spaces both in the house and in the garden. Clear directions, very friendly support staff, we would come back to spend days in this house. The only one but is the bungalow, it is very humid, otherwise everything is excellent.

4BR Cottage in Valle de Bravo

Adriana

Excellent, 1 year ago

Incredible forest house with a very nice terrace for coexistence !

The house is beautiful, lovely garden, the main bedroom and the double bedroom were very comfortable, I loved the beds but the rest of the beds were uncomfortable, and the rooms were humid, the kitchen is perfect, I enjoyed the cappuccino machine in the mornings, the shower rooms are really good, specially in the main bedroom. Because of the hard rain (August ) we stay two hours without light. After that the light came back and everything was ok. We appreciated all the services like towels, clean sheets , and the courtesy wine that Maria Guadalupe left for us, it was such a nice surprise! I will definitely come back before the rain season.

This place is a true treasure! The hospitality, cleanliness, comfort and location are spotless. Our hosts went out of their way to make our stay unforgettable. The space is cozy, well decorated and equipped with everything needed. Communication was seamless and they were always available to help us. Special mention to the person who helped us with the cleaning and food Carmen. I highly recommend it to any traveler looking for an authentic and relaxing experience. We'll definitely be back!

The Chalet is excellent !! It has everything you need to spend a few days with family or friends, it has many very pleasant areas either in or on its terraces, the cleanliness and attention of the hosts is excellent, always attentive, the place is very nice surrounded by trees and vegetation, El Chalet and the surroundings, the perfect combination, to relax or have fun according to your plan. The description and photos match perfectly with what we found and more. I definitely recommend it and I would come back !!

4BR Cottage in Valle de Bravo

Diana

Good, 2 years ago

The house and decoration are second to none and the location spectacular ! , the communication and attention always of 10 , the only details were that the internet that was partial since the Infinitum modem did not serve and they never went to fix it and the other was that the house was delivered totally clean at 5 pm and not at 3 pm ., this is why they let us leave one hour later the next day . We separately hire Mrs. Carmen's services, and I highly recommend it. Thank you for everything to our hosts , we would come back again without thinking .

Host Response

Diana, thank you very much for your review, it is worth commenting that there was always internet, we have two satellite modems from the company dish/on, which were always operational, I think you mean the other option that we have of Infinitum/telmex, which I present a fault, and that unfortunately, Telmex has a very poor service and sometimes takes time to resolve, in these moments the 3 are operational, thank you again, we hope to receive you soon again

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