POM Rentals

Reviews

20 total reviews

85% rated 5★

20 reviews

4.85

2025–2026

Cleanliness 4.6

Accuracy 4.9

Communication 4.9

Location 5.0

Check-in 4.7

Value 5.0

20 reviews

Luxury Getaway

Delfin

Excellent, 8 months ago

A spectacular experience. The apartment is beautiful, it feels like a house, and every space is delightful. The host's attention was top-notch: friendly, attentive, and quick, with amazing recommendations.

Host Response

Thank you so much for staying with us and for your kind words! We’re very happy to hear you enjoyed your stay. It was a pleasure hosting you, and we’d love to welcome you back anytime in the future.

Positive points - A beautiful and safe space - Spacious accommodation - Friendly and welcoming hosts - Smooth communication and helpful support regarding the baby bed - Great help with renting bicycles Points for improvement • Some areas could use a bit of maintenance to keep everything looking fresh. This is mostly noticeable outside and in some of the bathrooms (showers) as well as the dishwasher. Additionally, there is occasionally a strong sewage smell after heavy rainfall. There’s nothing the hosts can do about it, but it can make sitting in the living room less pleasant. We enjoyed our stay and recommend it to everyone!

Host Response

Gracias Robbie por sus palabras ! se las agradecemos mucho . Tendremos en cuenta lo mencionado para seguir mejorando

The space is new and spacious with ample privacy for guests. The bedrooms were comfortable and perfect for a good night’s rest. Parking directly outside the property was convenient and readily available. A well-stocked supermarket is just a few minutes away by car, and the location offers easy access to various points of interest in the area.

Host Response

Thank you so much, María, for your kind words! We’re very happy to know you enjoyed the space and found everything comfortable and convenient.

I fell in love with this apartment and would definitely come back. I felt right at home. Violeta and the team are ready to solve any problem that may arise. Highly recommended.

Host Response

Gracias Cristina ! Esperamos recibirlos nuevamente para una mejor estancia juntos !

Overall an amazing place, upscale, well equipped, spacious, and completely felt like home. We enjoyed playing cards out back and watching the sunset on the rooftop. Plunge pool: I may have overlooked it but a skimmer is needed to clean the plunge pool, otherwise its unusable (I didn’t communicate this to the host during my stay but I’m sure if I did, they would have taken care of it as they were every responsive). Also, I strongly recommend, if you have small children, that they do not play around the plunge pool as they can easily fall off the side of the building. Safety: Everything felt secure around the perimeter for the most part. As far the gated community aspect, our IDs were not verified upon entry, but again, it seemed and felt very safe. Clubhouse: The sauna was very nice, the cold plunge smelled like very strong bleach, the hot tub was normal temperature and the jets didn’t work. The main pool is unkept and nobody really gets in it. That was a little disappointing.

Host Response

Muchas gracias Howeidy por tomarse el tiempo de dejarnos una evaluación tan detallada, nos es demasiado útil para nuestros próximos huéspedes. Agradecemos mucho su estancia con nosotros y sería un placer volver a hospedarlos cuando lo deseen.

Our stay at this Airbnb in Tulum was absolutely perfect! The apartment was spotless, had a lot of light, and was even better than described. Each bedroom had its own bathroom, and with only two of us, this would be ideal for a group. There was an extra half bath that was very convenient. The kitchen was fully equipped, and the open living/dining area was great for relaxing and spending time together. The private terrace with the pool was the highlight, offering a peaceful and relaxing space right outside the kitchen. Make dinner, have some wine, and head to the pool. What is better than that? The location was safe, quiet, and close to restaurants, beaches, shops, and things to do. POM Rentals was very responsive, professional, and helpful throughout our stay. We ran out of dishwasher soap, and before going to the store, we texted to see if there was some somewhere we could grab in the unit. There wasn’t, but within the hour, someone was at our door. Check-in and check-out were smoo

Host Response

¡Muchísimas gracias por tomarte el tiempo de compartir tu experiencia! Nos alegra enormemente saber que disfrutaron tanto del departamento, de sus comodidades y de la atención brindada por nuestro equipo. Para nosotros es muy importante que cada huésped se sienta cómodo y bien atendido durante su estancia, así que nos da mucha alegría saber que lo logramos. Será un verdadero placer recibirlos nuevamente cuando deseen regresar a Tulum. ¡Gracias por elegirnos!

My stay was simply exceptional. The apartment is impeccably cared for, with thoughtful details that make you feel comfortable and private from the moment you arrive. The facilities are modern, functional and reflect a high standard of quality. The location is excellent for enjoying the tranquility of Aldea Zamá, with easy access to everything you need. Communication with the POM Rentals team was always clear, prompt and friendly, which made everything even smoother. I'm very satisfied and grateful. I would definitely come back!

We were already staying in PDC and decided to plan a 2-day getaway to Tulum just the day before our check-in — and we’re so glad we did! We got a great price for this excellent unit. The place had all the essentials, a great layout with plenty of space for our family of 5, and it was super clean. The location is ideal — close to both the city and the beach — though we’d recommend having a car, motorbike, or bicycle to get around easily. thanks to the listing managers as well — they were top-notch, professional, and communicated clearly and quickly throughout our stay. On a side note, Tulum is expanding rapidly and occasional electricity cut-offs are common. While we didn’t have issues during our stay, we did have a hiccup during checkout when part of our family got stuck in the elevator for about an hour due to a power outage. Thankfully, the neighbors, building manager, and listing managers were incredibly responsive and handled it professionally with care.

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