PALACIO PAPAYA | Majestic retreat – 7 Bedrooms • Sleeps 20 Guests – Secure, Gated + Security (7pm - 7am) – 5 min to Beach • 2 min to Downtown Tulum – Two Private Pools: Garden & Rooftop – Private Pickleball Court – Rooftop Yoga Palapa + mats + Bar Lounge – Daily Housekeeping Included – A/C everywhere • High-Speed Wi-Fi – Premium Concierge Services The space SLEEPS 20 • 7 BEDROOMS BEDROOMS • Primary Suite: King Bed • Bedrooms 2–4: King Beds • Bedroom 5: Two Queen Beds • Bedrooms 6–7: Two Double Beds Each All bedrooms include en-suite bathrooms ⸻ PRIVATE POOLS (2) • Main Pool: Direct access from living room • Rooftop Pool: Daybeds + full bar area ⸻ LIVING ROOM • Sunken conversation pit • Floor-to-ceiling sliding glass doors • Bluetooth projector (Netflix) + speaker system ⸻ PICKLEBALL COURT • Fully equipped with paddles & balls ⸻ KITCHEN & DINING • Fully equipped open kitchen • Modern appliances + complete accessories • Dining table for 14 guests ⸻ ROOFTOP • Yoga palapa (mats available upon request*) • Rooftop pool • Lounge + bar area ⸻ LAUNDRY • Washer & dryer ⸻ ADDITIONAL AMENITIES • Security… Guest access Guests have private access to the entire property, including all amenities and outdoor areas. This covers both private pools, the rooftop yoga palapa, the BBQ area, and the laundry room with washer and dryer. A night security guard is on-site from 7:00 pm to 7:00 am, and all LocoLuxury guests enjoy complimentary concierge services for the duration of their stay. Other things to note PREMIUM CONCIERGE SERVICES At LocoLuxury, we elevate your stay with complimentary concierge service from the moment you book until checkout. Our team plans and arranges unforgettable experiences tailored entirely to you. ⸻ TRANSPORTATION* • Private airport transfers • Driver at your disposal • Helicopter tours • ATV, car, scooter & bicycle rentals • Yacht charters ⸻ EXPERIENCES* • Private chef & bespoke dining • Private bartender + handcrafted cocktails • Mezcal & tequila tastings • Grocery delivery & room service • Personalized private tours • In-villa massages • Yoga, sound healing & wellness sessions *Available upon request, at an additional cost ⸻ RESERVATIONS • VIP Restaurants : Rosanegra, Ilios & more • VIP Beach Clubs: Taboo, Tantra, Bagatelle & others

## Palacio Papaya | Majestic Retreat

### Overview
- 7 bedrooms, accommodating up to 20 guests  
- Secure, gated property with on-site security from 7:00 pm to 7:00 am  
- Located 5 minutes from the beach and 2 minutes from downtown Tulum  
- Two private pools: garden-level and rooftop  
- Private pickleball court  
- Rooftop yoga palapa with mats and bar lounge  
- Daily housekeeping included  
- Air conditioning throughout  
- High-speed Wi-Fi  
- Premium concierge services  

## The Space

### Sleeping Arrangements
- Primary suite: King bed  
- Bedrooms 2 to 4: King beds  
- Bedroom 5: Two queen beds  
- Bedrooms 6 and 7: Two double beds each  
- All bedrooms feature en-suite bathrooms  

### Pools
- Main pool with direct access from the living room  
- Rooftop pool with daybeds and a full bar area  

### Living Room
- Sunken conversation pit  
- Floor-to-ceiling sliding glass doors  
- Bluetooth projector with Netflix and speaker system  

### Pickleball Court
- Fully equipped with paddles and balls  

### Kitchen and Dining
- Open, fully equipped kitchen with modern appliances and complete accessories  
- Dining table seating 14 guests  

### Rooftop
- Yoga palapa with mats available upon request  
- Rooftop pool  
- Lounge and bar area  

### Laundry
- Washer and dryer available  

### Additional Amenities
- On-site security guard from 7:00 pm to 7:00 am  

## Guest Access
Guests have exclusive access to the entire property, including both private pools, the rooftop yoga palapa, BBQ area, and laundry room. Complimentary concierge services are provided throughout the stay.

## Premium Concierge Services
LocoLuxury offers complimentary concierge assistance from booking through checkout, arranging personalized experiences tailored to your preferences.

### Transportation Options*  
- Private airport transfers  
- Driver at your disposal  
- Helicopter tours  
- ATV, car, scooter, and bicycle rentals  
- Yacht charters  

### Experiences*  
- Private chef and customized dining  
- Private bartender with handcrafted cocktails  
- Mezcal and tequila tastings  
- Grocery delivery and room service  
- Personalized private tours  
- In-villa massages  
- Yoga, sound healing, and wellness sessions  

*Available upon request for an additional fee  

### Reservations  
- VIP access to restaurants such as Rosanegra and Ilios  
- VIP access to beach clubs including Taboo, Tantra, and Bagatelle

LocoLuxury

Bedrooms

Bathrooms

Maximum Occupancy

7BR villa in La Veleta

Palacio Papaya • 2 Pools, Rooftop Bar & Pickleball - Villas for Rent in La Veleta, Quintana Roo, Mexico

As someone with over 10 years in hospitality, I notice the details—and this villa exceeded my expectations. The home is absolutely beautiful, with gorgeous decor, and I’d definitely stay here again. The entire Loco Luxury team was outstanding, from the concierge, private chef, housekeeping, maintenance, transportation, and security. We had a few minor issues at first: the refrigerator/freezer wasn’t cold enough and a couple of door locks weren’t working. What impressed me most was the service recovery. Every issue was handled quickly and professionally, which speaks volumes about their commitment to the guest experience. The private security guard also gave us extra peace of mind. Since you’re in the jungle, expect bugs—they provide mosquito repellent, but keep your suitcase zipped and check your bed for spiders. The bedroom A/C worked great, and keeping the curtains closed helped cool the common areas. Overall, an amazing stay! They made my bachelorette party UNFORGETTABLE!

Christina, thank you so much for this beautiful review, it truly means the world to us that someone with your level of hospitality experience felt so taken care of, and knowing our LocoLuxury team made your bachelorette party unforgettable is exactly the kind of magic we hope every guest feels here!

Overall, we had a good stay and enjoyed many of the property’s amenities. The rooftop and lower-level pools were excellent, the pickleball courts were a lot of fun, and the portable speaker and projector were great additions for our group. The housekeeping staff and concierge were friendly, responsive, and helpful, quickly providing extra bath towels, pickleballs, and paper towels when requested. There were, however, several maintenance issues. The A/C stopped working in multiple rooms, the power went out several times (as the host had noted could happen), the Wi-Fi was unavailable for several hours, and there was no running tap water for part of our stay. If these reliability issues are addressed, this would be an even better place to stay.

The place was beautiful and looks exactly like the pictures. Wish they had more hands and baking sheet options for cooking.

Thank you so much, Jasmine!  We're so glad the place matched your expectations. We really appreciate the feedback, and we look forward to host you again soon!

I stayed at this air bnb with 17 girls for my bachelorette. It was absolutely perfect and really made the trip. Edna, the concierge, was incredibly helpful with planning. She made all our reservations, arranged us a boat day, and organized drivers to get us around all weekend long. She also helped us place a grocery order to have the Airbnb stocked for our arrival and helped us book an amazing chef who cooked dinner for us at the villa. In generally she was super responsive when we had questions both before and during our stay. The villa was gorgeous and had tons of space for our group. The rooms were clean and spacious and the common areas were fantastic. Sitting by the pool, having drinks on the roof, and watching a movie using the projector (provided my the air bnb) in the sunken living room were some highlights of our stay. The housekeeping was also incredible. The airbnb felt so fresh and clean every day because of their amazing work. I couldn’t recommend this villa more!

Sabrina, thank you so much for this beautiful review! Hosting your bachelorette group was such a joy, and we're thrilled everything, from Edna's help to the housekeeping team, made the weekend extra special. Wishing the bride-to-be all the happiness in the world, and we'd love to have you back!

House is beautiful. Just as pictured! Neighborhood is very quiet. Thank you!

Thank you so much, Gervase! It means a lot to hear that the house felt just like the pictures, we always want our guests to feel right at home from the moment they arrive. We're so glad you enjoyed the peaceful neighborhood too! You're welcome back anytime. Hope to host you again soon!

This place was better than the pictures! It was perfect for my bachelorette get together, all my friends loved it. The house was stunning and the decor was amazing. We had a great time during our stay, Edna was super responsive and amazing to work with (big shoutout)!

Thank you, Verónica! We're so glad the house was perfect for your bachelorette celebration and that everyone had a great time. We'll make sure to pass along your kind words to Edna, she'll love hearing it! Wishing the bride-to-be all the best. Hope to have you back!

We just got back from Palacio Papaya for a 12 person bachelorette party and it was BEYOND what we expected! The place is HUGE and looks better than the photos. Everyone had enough space and each bedroom had its own en suite. The concierge, Edna, helped us with everything we needed -- decorations, taxis, excursions, recommendations, etc. She met us when we checked in and was so sweet! We had flexible check in and check out too, which was amazing. Any small request we had, Edna addressed quickly. The area itself was super safe and the hotel next door was very convenient for quick breakfasts. It's about a 15 min ride to the beach. Wifi was super fast, people could work remotely. My friend taught pilates on the roof so Edna provided mats for us. We loved the sunken living room for gathering and the roof as well for sun bathing! The two new bedrooms they added by the pool were very nice as well! If you're looking for a perfect place for a bach party or group trip, book this spot!

Hi Alexandria, Thank you so much for this wonderful review! We're absolutely thrilled that Palacio Papaya exceeded your expectations for your bachelorette party. Edna will be so happy to hear your kind words, she truly loves making sure every guest has everything they need. We are glad that you got to enjoy the rooftop, sunken living room, and those new poolside bedrooms! It sounds like you made some amazing memories, and we'd love to host you and your friends again anytime. Congratulations to the bride, and thanks for choosing LocoLuxury!

I spend my 47th birthday in Tulum. It was amazing, From the moment we arrived at the house, the host was there, the house was decorated with balloons and everything was perfect. I will say that for groups that stay there keep in mind 4 of the bedrooms are actually outside of the main house by a few steps so they require a small walk to get to the main house with the kitchen. Rooms are spacious, clean, with plenty of hangars. Each room his its own split ac that works excellent. My host Edna gave us a lot of recommendations even though I had most of my days pre set with dinners and activities since it was my birthday. I will say this plan on having a car for your entire stay or have the host set u up with a private driver which is what we did, because there is really nothing within walking distance and the main road to the house is still not paved smooth so it has a lot of pit holes. But we were in the center of town and to the beach within a quick 10-20 min drive. We had the best time!

Thank you so much for sharing your experience, Robert! We’re honored you chose to spend such a special birthday with us and are thrilled to hear you had an amazing time. It was a pleasure hosting you and your group, and we’re so glad everything helped make the celebration memorable. Wishing you many more wonderful trips ahead , you’re always welcome back!

We had a great experience, Edna our concierge was amazing!

Thank you, Daniel! We're so glad to hear you had a great experience. Edna will be especially happy to know she made such a positive impression, she truly loves making each stay special. It was a pleasure hosting you, and we’d be happy to welcome you back anytime!

Thank you so much for your kind words Ahmed :) We’re really happy to hear that you found the house to be amazing. It was a pleasure to host you, and we’d love to welcome you back anytime!

I stayed at the Palacio de Papaya this past weekend and I would 1000% stay again. The concierge was so helpful in making our trip a breeze. They had suggestions for local things to do, helped book an airport shuttle, was always responsive when it came to any requests we had for the stay. The road to get to the Airbnb is pretty unfinished so driving on it can be a challenge but the actual place is beautiful. It was exactly like the photos. We had very amenity that listed except for the projector on the roof but the concierge sent a TV to the Airbnb to make up for that. Every bedroom had its own AC unit and bathroom for privacy. The pool areas had plentiful seating and the water was cleaned every day. Not only was the Airbnb phenomenal but the concierge made everything so easy.

Thank you so much for sharing your experience! We’re so happy to hear that your concierge was a big help and made everything easier for you. We truly live for feedback like this. Knowing that Palacio Papaya was a perfect fit for your group means the world to us. We sincerely hope you’ll be back one day, because we’ll be right here, ready to welcome you again!

Beautiful house in a private setting. Enjoyed the modern tropical minimalistic vibe. Nice hotel nearby MotMot for a quick food option. Loved the conversation pit. The daily cleaning was also appreciated.

Thank you, Lucy, for taking the time to leave us a review. We truly appreciate your kind words and are so happy to hear you enjoyed your stay. We would love to welcome you back again in the future!

We had a great stay at this beautiful villa in Tulum! From the moment we arrived, we felt welcomed, there was a lovely welcome basket waiting for us, which was such a thoughtful touch. The concierge service was incredibly friendly and responsive throughout our stay, always available to help with anything we needed. The villa itself was very clean and well-maintained. Daily cleaning service, fresh towels, and pool maintenance. If you’re looking for a remote, peaceful jungle vibe, this is the spot! One of the highlights was how amazing the host and concierge team were when we accidentally left a phone behind. They went above and beyond to help us get it back, and we’re so grateful for their quick support. A couple of things to keep in mind: the location is a bit remote and not super convenient but that was more on us for not researching thoroughly. Also, just a heads-up that there's only one towel provided per per person so plan accordingly if that’s important to you. Overall 9/10 :)

Thank you so much for your kind words, Stephanie! We’re so happy to hear that you had a great stay and felt truly welcomed at our villa. It was an absolute pleasure to assist you—especially with the phone situation. We completely understand that these things can happen, and we’re just glad we could be there to help. We’d love to host you again anytime you’re back in Tulum!

Great place. It was a group of 8. We loved it. We definitely would book again.

Thank you so much Jamal! We’re so happy to hear your group had a great time and loved the stay. It means the world to us that you’d book again, we’d absolutely love to host you anytime! 😊

Stayed here with a large group-the house was beautiful with plenty of space and we never felt cramped.  The house was very clean and well equipped.  Our hostess was there to meet us and had great recommendations. Kitchen was well equipped with a very nice sitting area.  There were more than enough towels to use at home and the beach. Daily house and pool cleaning was a great benefit.  We really enjoyed the pool and rooftop area and the attention to detail (such as multiple wifi networks to ensure great coverage all over the home).  There is a great restaurant 30 feet away that has a private cenote!

Thank you so much for your kind words! We're thrilled to hear that you and your group had such a great time and felt comfortable and spacious throughout your stay. It means a lot to us that you appreciated the cleanliness, amenities, and the little details we’ve added to make the house feel like home. We’re especially glad you enjoyed the rooftop and pool area and yes, that nearby restaurant with the cenote is such a gem! 😊 It was a pleasure hosting you, and we’d love to welcome you back anytime you’re in Tulum again.

Our stay was absolutely amazing! The property was even more beautiful than the photos — spacious, modern, and exactly as described. It was the perfect place for our group to relax and celebrate. The host was super responsive and helpful throughout the process, and Gely, the concierge, made coordinating everything seamless. We also took advantage of the private chef service every day of our stay — such a great experience and something I’d definitely recommend to future guests. The private driver arranged for us was fantastic as well. Overall, we had an unforgettable trip and would highly recommend this home to anyone visiting Tulum. We’d absolutely stay here again!

Thank you so much, Shannon! We're thrilled to hear that your stay was so memorable and that the home exceeded your expectations. It was a joy hosting your group, and we’re so glad you enjoyed the private chef and driver services and that Gely helped make everything smooth for you! We'd absolutely love to welcome you back anytime you're in Tulum.

I loved hosting my bachelorette at this home! It fit 10 women perfectly and was an amazing space. Gely the concierge helped us book a ton of amazing experience. 10/10 would recommend. We loved it!! Only note is just to make sure you are clear on when to communicate through the concierge vs directly with a vendor. This got a little confusing for us once, but it was ultimately resolved.

Thank you so much for your kind words, Sonora! We’re thrilled to hear that you had a great time hosting your bachelorette and that Gely helped make your experience special. We appreciate your feedback and we’d love to welcome you back anytime!

Incredible stay. Our concierge was always responsive and helpful with anything we needed. They helped make the trip unforgettable. Highly recommend the chef through the villa - one of the best meals we had!

Thank you, Josh! We're so glad to hear you had an incredible stay. It was a pleasure having you, and we're thrilled that the concierge and chef helped make your trip unforgettable. We hope to welcome you back soon! 😊

We stayed at the Palacio Papaya with a group of 11 of us for my husband’s surprise 40th birthday.  He had an amazing time and loved everything about the villa and is exactly as pictured! Gely who was part of the Locoluxury team was so great in helping me coordinate such an amazing weekend which took 3 months of detailed planning!  The villa was beyond amazing, the coordination by Gely between all the various vendors was spot on, and all the various events/activities we booked were superior. We even had last minute changes in reservation times and Gely was able to quickly accommodate. We had amazing experiences working with all the various vendors, from drivers to private chefs, to cleaning and maintenance crew. The professionalism was beyond expectations and we always felt safe and taken care of. Thank you Gely and team for taking a lot of the burden off of planning this unforgettable weekend!

Dear Nikki, Thank you so much for your wonderful review! We are thrilled to hear that your husband’s surprise 40th birthday was such a success and that everyone enjoyed the villa. It was a pleasure to help coordinate such a special weekend, and we’re so happy that the entire experience exceeded your expectations. We hope to welcome you back again in the future!

Syrile, thank you so much for staying with us at Palacio Papaya! It was a pleasure hosting you, and we’re thrilled to hear you had a perfect stay. We always aim to provide an effortless and memorable experience, and we’re so glad you enjoyed it. If you ever return, we’d love to help you plan another unforgettable trip. Thanks again for being such a great guest!

What an amazing place! Worth every single penny. If you wanna have the tulum experience mixed w luxury then this is ur place! Thanks to Gely and the team. They made our stay just in another level. Congrats 🙏🏼

Thank you so much for your kind words, Juan! We're thrilled to hear you had such an amazing experience with us. Gely and the entire team will be so happy to know they helped elevate your stay. We truly appreciate your feedback and hope to welcome you back for another unforgettable getaway soon!

The home was absolutely gorgeous and my family had a great time staying here for my wedding weekend. I would recommend this place to anyone looking to say in a beautiful and safe place in Tulum. We loved the security man patrolling the property as well as all the nice features in the home. The welcome gift was a nice touch too.

Dear Zamira, Thank you so much for your kind words! We're thrilled to hear you and your family had a wonderful time for your wedding weekend. We're glad you enjoyed the home, the security, and the little touches like the welcome gift. We’d love to have you back anytime!

We loved staying at palacio papaya! It was such a beautiful space. We felt so safe and taken care of the whole time. They were so accommodating for all of our requests and needs. Gely was our concierge and she was super helpful and responsive. She also helped us get find a chef to come cook meals at the house for us and they were so delicious. Location is great, and the property is beautiful. I would come back and stay again. Thank you loco luxury.

Dear Alyssa, Thank you for choosing LocoLuxury for your stay in Tulum! We're thrilled to hear you loved Palacio Papaya and felt safe and well taken care of. It's wonderful that Gely was able to assist with your requests and helped arrange a chef for those delicious meals! We're glad you enjoyed the location and the beauty of the property. We'd love to welcome you back anytime!

The stay was absolutely amazing. I will definitely be returning to this gorgeous villa. Worth every cent that I paid!

Dear Lexy, Thank you for choosing LocoLuxury for your stay in Tulum! We’re thrilled to hear that you had an amazing experience and found our villa worth every cent. We can’t wait to welcome you back for another unforgettable stay!

Villa is absolutely top notch. The nightly security surveillance made us feel safe and in good hands at all times. Another stay in this villa is certainly available. However, since it is located in the middle of the jungle, an increased mosquito presence is to be expected. It is therefore advisable to bring mosquito spray. :-)

Die Villa ist absolut erstklassig. Durch die nächtliche Sicherheitsüberwachung fühlten wir uns jederzeit sicher und gut aufgehoben. Ein erneuter Aufenthalt in dieser Villa ist sicher vorhanden. Da sie sich mitten im Dschungel befindet, ist jedoch mit einer erhöhten Mückenpräsenz zu rechnen. Es empfiehlt sich daher, unbedingt Mückenspray mitzunehmen. :-)

Dear Nadia, Thank you for choosing LocoLuxury for your stay in Tulum and for your review! We’re thrilled to hear that you found the villa to be first-class and appreciated the security measures. It’s great to know you felt safe and well-cared-for. Thank you for your feedback. We’d be delighted to welcome you back for another stay!

This was a really beautiful house and the amenities available makes you feel right at home. It’s specious and beautifully decorated. The host and concierge were responsive and it was easy to ask questions, book restaurants, activities, etc and get any issues sorted out on the same day we raised them. Daily housekeeping and security came in really handy as well. Would go back and I recommend staying here as well.

Dear Chinaza, Thank you so much for your wonderful review! We’re thrilled to hear that you enjoyed the house and found it to be spacious and beautifully decorated. We’re also pleased that our team, including the host and concierge, could assist you with your needs and make your experience seamless. Your recommendation means a lot to us, and we would be delighted to welcome you back anytime. Hope to see you again soon!

This place was perfect for a birthday party. The home and rooms were spotless when we arrived. The rooms all had individual AC units that ran super well and provided very cool and comfortable environment for the week. The cleaning staff were awesome. Everyone was friendly and extremely helpful. Lastly, Gely our host was the best host I have ever worked with from an AirBnB. The recommendations, the additional services and accommodations from Locoluxury (private chef, tours, events) where flawless. I would certainly book with LocoLuxury again. I am incredibly grateful for everything that Gely did to help our group have a wonderful time!

Dear Adrian, Thank you for choosing LocoLuxury for your birthday party! We’re thrilled to hear that everything was perfect for your celebration and that the home and rooms exceeded your expectations. It’s great to know that Gely and our team provided outstanding service and helped make your stay memorable. We’d love to host you again in the future and are grateful for your kind words!

We loved our stay with LocoLuxury! The Airbnb was beautiful, clean, and exactly as advertised. Gely was incredibly helpful for booking transportation and ensuring we had everything we needed during our stay. When we had trouble with a piece of equipment the team immediately sent someone to help us out. We also felt very safe as a large group of women with the security guard at night. You definitely need drivers to get around Tulum, but they are able to help with everything you need!

Dear Stefanie, Thank you so much for your kind words! We're delighted that you loved your stay with LocoLuxury and that the Airbnb met all your expectations. It's great to hear that Gely was so helpful in arranging transportation and ensuring your stay was seamless. We're also glad that our team could quickly assist you when needed and that you felt safe and secure throughout your visit. We hope to welcome you back soon.

The house was as beautiful as the photos.  Gely was extremely helpful when it came to us planning this trip.  The staff were incredible.  Would stay again in a heartbeat.

Dear Nicole, Thank you for your kind words! We're delighted the house was as beautiful as the photos and that Gely was extremely helpful in planning your trip. Our staff will be thrilled to hear your compliments. We look forward to welcoming you back !

The whole LL team was great and accommodating. They were flexible about the check-in and check-out process. The pool is slightly smaller than the images might convey. The sunken living room is where we spent most of the indoor time. I'd recommend bringing your portable speakers for music vs. using the projector they have. We had a slight issue with the city's power going out for several hours (apparently common for Tulum), but once it was restored everything was fine.

Dear Ameet, Thank you for your detailed feedback and kind words about the LocoLuxury team! We're glad you enjoyed your stay and appreciated the flexibility. We appreciate your notes and we're glad everything was fine once it was restored. We hope to welcome you back to Tulum soon!

This place was in a safe neighborhood. It was kept well and beautiful interiors. We had a great time here. Thank you.

Dear Deepali, Thank you for choosing LocoLuxury for your stay! We're delighted to hear that you enjoyed our safe neighborhood and beautiful interiors. It was a pleasure hosting you, and we hope to welcome you back for another great experience in the future. Best wishes from the LocoLuxury team!

The LocoLuxury team was extremely responsive and professional. Our concierge, Gely, was able to provide local recommendations and coordinate reservations. She made the entire planning process a breeze!

Dear James, Thank you for your glowing review! We're thrilled to hear that you had a wonderful experience with the LocoLuxury team during your stay. It's fantastic to know that Gely, our concierge, provided you with excellent service, local recommendations, and coordinated reservations seamlessly. We're proud to have such a dedicated and responsive team that aims to make every guest's experience memorable. Your kind words mean a lot to us, and we'll be sure to pass along your compliments to Gely and the rest of the team. We hope to have the pleasure of hosting you again in the future!

We just finished celebrating my cousins bachelorette in Tulum. We stayed at Palacio Papaya. The house was gorgeous and they offered cleaning (house/pool) services daily. Felt was wonderful in helping us plan the perfect trip; even making sure someone was there in order to let the grocery delivery person in with groceries prior to our arrival. The photos make the house look a lot bigger than it is, BUT that being said. It was laid out really nicely and we didn’t feel like there ever wasn’t enough space. It was accurately described. We loved both pools although the top one has no shade and we only really used the bottom one. It was a little pricey, but splitting it with the group made it actually affordable for everyone. For those interested, the house is located about 20 mins outside of the Tulum strip. They can help coordinate transportation to and from! We really appreciate you letting us celebrate in your beautiful place! Thank you!

Dear Monette, Thank you so much for your wonderful review! We're happy to hear that you had an amazing time celebrating your cousin's bachelorette at Palacio Papaya. It was a pleasure hosting your celebration, and we would love to welcome you back in the future!

We loved our stay here! the concierge service was great

Dear Marek, Thank you for your kind words! We're thrilled to hear that you loved your stay at LocoLuxury and that you found our concierge service great. It was our pleasure to host you, and we hope to welcome you back for another wonderful stay in the future. Warm regards from the LocoLuxury team

Incredible spot. Gely and Alex were incredible.

Thank you for your fantastic feedback! We're thrilled to hear that you had an incredible experience at our spot. Gely and Alex will be delighted to know that they contributed to making your stay memorable. We hope to have the pleasure of welcoming you back in the future!

Can’t go wrong with this property! Biggest issue was hot water and water pressure, but if you can get past that this is a great spot. Concierge Gely was PHENOMENAL! From months out, she help me curate my entire trip and experience. She organized cabs and last minute things that came up, she was the true star of this property.

Thank you for sharing your feedback with us! We're delighted to hear that you enjoyed your stay overall and found our concierge, Gely, to be phenomenal. Your comments regarding the hot water and water pressure have been duly noted, and we'll make sure to address these issues promptly to enhance the guest experience further. We appreciate your kind words and look forward to welcoming you back in the future!

Beautiful home ! He had a blast . Used every inch of the home.

Thanks for the kind words! We're thrilled to hear that you had a blast and enjoyed every inch of the home. It was a pleasure having you, and we'd be delighted to host you again.

Edna and all were the most friendly staff and hosted us so well. They were always responsive and went out of their way to make sure we felt we were at home. They coordinated excursions and transportations for us even with short notice. The Airbnb was spotless and just so much more beautiful in person. We had the time of our lives and we’re so glad we decided to stay here to celebrate our bride to be! I would 100% recommend this place for a large group and if you’re looking for good time! So glad to have made such beautiful memories here. Thank you!

Beautiful location and great hosts! I booked the house for my bachelorette and it was comfortable for 11 of us. Using the concierge made everything so easy from private chef to sound bath and adventure activities & transportation, we got to experience all of what Tulum had to offer. The only “issue” we had was with the water turning off at the house but it was promptly fixed and considering we are in the jungle it is understandable. I can’t wait to go back!

The stay here at LocoLuxury was amazing. The environment was so relaxing and welcoming. In addition, the staff and concierge were great! Thanks for the service. I will definitely be visiting again soon.

Beautiful home (exactly as pictured). Palacio Papaya has everything you need.. Large bedrooms, clean linens, fully equipped kitchen, outdoor grill, gorgeous shared spaces and you really can’t beat having 2 pool options. The concierge was helpful and put us in touch with a private taxi service which we used daily (only walkable to a corner store not restaurants). Our group had a wonderful time!!!

Thank you for sharing your wonderful experience with us! We're thrilled that you found Palacio Papaya to be a beautiful home, just as pictured. It brings us joy to know that you had everything you needed for a comfortable stay, from spacious bedrooms to clean linens and a fully equipped kitchen. We take pride in providing gorgeous shared spaces and the added bonus of 2 pool options for your enjoyment. Our concierge team is always ready to assist, and we're glad they could connect you with a private taxi service, making your daily travels seamless. While we're not within walking distance to restaurants, we're delighted that it didn't hinder your group's fantastic time. Thank you for choosing Palacio Papaya, and we can't wait to host you all again for another unforgettable stay!

This place was perfect for our group of 10. The chef came in and cooked one night and regretted not doing it another because it was so good. The cleaning service was so convenient to help straighten up commons areas. I contacted the host and she gave me a number for a delivery service that we used multiple times. Having all the rooms made it to where everyone had their own space but when we wanted to be together we could be in the commons area. The only negative thing I have is that the floors are SLICK if they get wet, we were mainly in the pool as a group and going in and out of the house we had multiple people fall. I took a rug from one of the rooms to put at the sliding glass door because we had someone fall so hard he bruised his tailbone. Even then I would stay at this property again.

Thank you for your wonderful review! We're delighted to hear that our property was perfect for your group of 10. We're glad that you enjoyed the chef's cooking, the convenient cleaning service, and the recommendations provided by our host. We appreciate your feedback regarding the slippery floors when wet, and rest assured that we have taken it into careful consideration. We are committed to making the necessary adjustments to ensure the safety and comfort of our guests.  Thank you again for your valuable feedback, and we look forward to hosting you again in the future!

The house is beautiful and hosted 13 of us so it definitely has the space for everyone to have some privacy. They were extremely helpful with arranging transport and communicating during the trip. The cleaning staff and maintenance crew was so sharp in their daily duties- it was extremely helpful. I would 100% recommend them for your tulum visit

Thank you for your wonderful review! We're thrilled to hear that you found our house beautiful and that it provided ample space for all 13 of you, allowing for privacy when needed. We're glad to hear that our team was extremely helpful in arranging transport and maintaining excellent communication throughout your trip. The dedication and efficiency of our cleaning staff and maintenance crew are truly appreciated, and we're glad their daily duties were helpful to you. Thank you for your 100% recommendation for a Tulum visit with us. It means a lot to us, and we would be honored to welcome you or your friends back in the future. Thank you again for your kind words, and we wish you all the best!

Excellent service, everything is very beautiful, the villa is amazing! Ideal for a beautiful day with family or friends

Excelente servicio, muy hermoso todo, la vila es increible! Ideal para pasar un hermoso dia con familia o amigos

¡Muchas gracias por tu excelente comentario! Nos complace saber que disfrutaste de nuestro servicio y que todo fue hermoso. Nos alegra saber que la villa te pareció increíble y que es ideal para pasar un día maravilloso con familia o amigos. Apreciamos tus amables palabras y esperamos tener la oportunidad de recibirte nuevamente en el futuro. ¡Gracias de nuevo y que tengas un día increíble!

What a beautiful house! The architecture, the pools, the rooms were all amazing. We had daily housekeeping and the concierge was extremely helpful and informative. The only pit of this house would be the roads (or lack there of) but we had Atvs which made it much easier to drive around, I highly recommend.

Our group of 11 people stayed at Palacio Papaya for a bachelorette and it was the perfect place for us - the villa is just as beautiful in real life as it is in the pictures! Loco Luxury was also incredibly responsive, and even helped us set up transportation to and from the villa. Thank you so much for making our weekend so memorable!

We had a fantastic stay at Palacio Papaya! The home was beautiful, we loved the pools and the rooms with their own attached bathrooms. The hosts were very responsive and great to work with. Be aware of very bumpy roads getting in and out, but the property itself and Loco Luxury were amazing. It was a group of 9 and not one person had a complaint!

We are so happy to hear you had a fantastic stay at Palacio Papaya McKenzie! Our goal is always for everyone to have a great experience in Tulum and reading your feedback makes it all worth it. Cheers!

My friends and I enjoyed celebrating a bachelorette party at palacio papaya! The hosts were very responsive and provided great concierge services (reserving transportation, ordering groceries, catering and booking a private chef) leading up to and during our stay. The airbnb was as described and pictured. We really appreciated how there was a bathroom in every bedroom. A negative was that one ac unit leaked a lot of water onto one of the beds, but when I let the host know, they quickly sent maintenance over to check it out. Another thing to note, is that the roads leading to palacio papaya are unpaved and very bumpy. This is something to consider when timing leaving from the airbnb as the drivers have to go very slowly. Overall, I'd recommend staying at palacio papaya for the privacy, beautiful space and multiple relaxing pools. Locoluxury made us feel well taken care of and comfortable our stay.

We loved our stay! We had 12 guests for a girls trip and it was the MOST beautiful house! Looks exactly like the pictures! So beautiful and we had so fun! Highly recommend using their extra services as the chefs they connected us to were so amazing!!! Would definitely stay here again!

Thank you for your kind words Brianna! We are overjoyed that your group all enjoyed the property and the extra services booked including the catering and private chef. We definitely hope you WILL be staying here again in the very near future - we would love to host you again!

Palacio Papaya is a gem of a property in Tulum! The house is beautifully designed and was a 5 star stay that was perfect for our group of 10 people. Everyone had their own personal space while the pools and living room were perfect for gathering together and bonding. We even used the rooftop for morning yoga which was a lovely way to start the day. This property has everything you need to have a wonderful trip in Tulum! What makes this place so special is how dedicated Alex and his team are to making sure you have everything you need. They respond almost immediately to any questions or concerns you have and really go above and beyond in terms of communication. From airport transport, groceries, water, cleaning, etc., they are really present to make sure the trip goes smoothly until the end. Highly recommend Palacio Papaya!

It was our absolute pleasure to host you Sally! Our priority is ensuring our guests have the trip of a lifetime - and hearing that you loved Palacio Papaya and all the extra services are team provides - is the best thank you we could receive. You and your friends are welcome back anytime!

We had an amazing time at Palacio Papaya! The staff was very attentive and communicative, and made sure we had everything we needed throughout our stay. Whenever we had any villa-related issues, they were quick to get maintenance over to take care of it. The property is absolutely stunning. Every room was beautifully decorated, and very clean. We also used the housekeeping service throughout our stay, which made it easy to transition each day. The only call out would be for the property to have more lighting in the rooms, specifically in the bathrooms. I've already communicated this feedback to Alex, and he's already working on it! We are so grateful for this experience! We had an amazing bachelorette and birthday party with loco luxury.

Thank you for trusting us with such an important trip for a momentous occasion Silver! As you know, we loved connecting with you and hosting your group. Your kind comments are the reason we do what we do and we can't wait to host you again in the future. :)

The place was great! Loved the projector tv screen as could have movie nights! Although given it’s a newly finished place it was missing a few utensils in the kitchen etc. Loco luxury was very responsive to any of our queries which we really appreciated!!

Thank you for your feedback Serina! We have taken your comments and made sure the BBQ is fully stocked with utensils for future guests. We are glad you had a great experience and were happy with the service. Cheers!

I waited several days to write this review because as a business owner myself I always appreciate when clients share balanced reviews. So let's start with the good: 1). The space is gorgeous 2). The chefs that we had come in created creative and delicious meals 3). The massages that they coordinated for us were wonderful. However, we paid a little over 10k for just 4 days. I paid this price gladly because it was advertised with Concierge service. But I ended up having to find many resources on my own due to the lack of responsiveness. I'm not sure how much the actual owners of the property were involved in the services as I was added to a communication group where it was hard to keep track of who we were speaking to. The worst part of the experience was getting transportation, part of our group waited 3 hours to be picked up. Also, upon arrival we found a man sleeping on the sofa (turned out he was "security). At this price point, I expected better communication.

Our only goal is to ensure our guests have an amazing experience when they stay with us. We are happy to hear you enjoyed the villa, daily chef services and massages our concierge team arranged for you. The prices we list on AirBnb are only for the accommodation itself, our concierge services are offered complimentary to all our guests and are not included in that pricing. You spoke to Alex, who is our co-founder, throughout the duration of your stay. We are saddened to hear you were not satisfied with our responsiveness, as we extended our regular operating hours to answer your inquiries in the evenings to ensure you had the best service possible. We have since changed our security guard procedures and are very sorry that he was in the home when you arrived, this will never happen in the future. We will make sure to communicate to ours guests in the future that the shuttles must boarded for the time booked and cannot wait 3 hours for the remainder of passengers to arrive. We know this unfortunate miscommunication was frustrating, and we will take your feedback into account for future experiences.

Honored to be one of the first guests in this beautiful Airbnb. I celebrated my 30th Birthday with 10 friends of mine and I couldn't have asked for a more incredible villa. There was a security guard at night for added safety since the surrounding area is still being built up (regardless, we felt safe). We spent most of our morning sun bathing on the roof/in the pool and our evenings in the circle conversational pit located on the first floor. They provided a projector which we played music videos on and spent the night dancing, cooking and sharing laughs. 10/10 I would recommend this Airbnb to anyone as well as any Airbnb's through LocoLuxury. Hope to be back so soon!

Thank you for taking the time to write us a review Chelsey! We are so glad you were one of our first guests at Papaya, and appreciate all the feedback you provided us. Our only goal is to make sure every guest has an amazing stay and we hope to host you and your friends again in the future!

7BR Villa