Alexandra
Reviews
Superhost122 total reviews
87% Excellent
122 reviews
4.80
2020–2026
Cleanliness 4.9
Accuracy 4.8
Communication 4.9
Location 4.9
Check-in 4.8
Value 4.8
122 reviews
Ale
Excellent, 3 weeks ago
One of our favorite stays! The place is nice and spacious, with first-rate amenities. The service from Alexandra was excellent! We will definitely return ✨
Steven
Excellent, 3 weeks ago
This condo is in an ideal location in playa del Carmen. It was perfect for our group of 7 for a bachelor party. There was enough space for all of us to have our own bed and bathroom.
Luis
Excellent, 4 weeks ago
Excellent stay. We were a group of 7 people and we were all very comfortable. The property is impeccably clean, very well maintained and exactly as shown in the pictures. All bedrooms have air conditioning, as do the apartment's social areas, so we were always very comfortable. The kitchen is fully stocked, and the terrace with the Jacuzzi was one of our favorite spaces. Communication with Alexandra and her team was excellent. They were always attentive and responded quickly to any need. We would definitely stay here again and highly recommend it.
Hanna
Terrible, 1 month ago
Terrible stay.. During my Airbnb stay 7/17-20, there was no water and no air conditioning on the 1st floor in 90 degree weather and the elevator was not functioning for 2 days of our 3 night stay. We couldn’t shower, flush the toilet or wash our hands. We had to cancel our dinner reservations due to this and impacted our trip entirely. We were sweating so much that we had to move our sleeping arrangements, we couldn’t use 5 of beds downstairs and most of us had to sleep upstairs on uncomfortable couches with unhelpful fans. We had to carry all our heavy groceries up 4 flights of stairs and we also have a guest who has difficulty walking up stairs, if we had known all of this we would not never booked with this host or Airbnb. This is not what we were promised in the listing. There was no prior communication on the poor conditions of our stay and communication from our host was delayed and unclear. She said it would be fixed in “30 minutes” but took over 30 hours. I wouldn’t book here
Host Response
Sadly, Hanna's review does not reflect the truth. Her review shows disagreement with the compensation given to her directly by Airbnb. During your stay, unfortunately, there was an extraordinary power outage, beyond my control, that affected the entire area. I apologized to Hanna several times, and we did our best to keep her informed with official communications, and we provided her with fans. The power, water and elevator service was briefly interrupted while the emergency generator kicked in. During the power outage, the central air conditioning on the ground floor did not work well. Hanna was asking for a 100% refund for her stay even though the power outage was only for one day and a few hours, and in direct negotiations with Airbnb, Airbnb determined that a 30% refund was fair. In retaliation, they left this review, exaggerating the facts and giving false information about the accommodation. This review does not reflect the facts or the usual experience at our place.
Nick
OK, 1 month ago
As other reviews have stated, this is a big apartment with great space for groups. We were three families and 12 people in total and there was plenty of room for both adults and kids. The outdoor space and hot tub are great with views across Playa. En Suites with every room and two good rec areas to chill out. However, things are still broken or not replaced (e.g. Awning above Hot tub and Cooker in second kitchen) as well as general feedback/tips ignored from historical reviews that would make this exceptional and not just okay, as per my rating. While out of the owner’s control (Management), we experienced power outages which affected the air conditioning, fridge and elevator during our stay. Whilst we were grateful to both Mario and Alex for their efforts in fixing these issues it made for a few uncomfortable days. Finally there is a serious, widespread issue with Sargassum seaweed on the beach at Playa releasing an unpleasant egg smell as it decomposes.
Host Response
Thank you, Nick, for choosing to stay with us. As previously expressed several times in our conversation, I sincerely regret the inconvenience caused by the unexpected power outages during your stay. As acknowledged in your review, these interruptions were caused by a failure in the public energy provider’s generator affecting the area and were beyond our control. Throughout the incident, the building’s emergency generator provided you with immediate electricity. We also remained in constant communication and explained you the situation and what happened, and all services were restored within minutes. Nevertheless, I provided a partial reimbursement as you demanded. For future guests, we would also like to clarify that the lower level is advertised as a pantry, not as a second kitchen, and the jacuzzi awning is not listed as an advertised amenity in either our description or photos. Nick pointed out these issues at the end of his stay for negotiating a reimbursement.
Elizabeth
Excellent, 2 months ago
The penthouse was even more beautiful than the pictures. I have to give a big shoutout to Mario who was always on hand for anything we needed from ice to refilling our water to cleaning the jacuzzi. The penthouse was spacious, there was 9 of us and if you wanted space for yourself there was space to have it. There is no cooker to cook meat or fish so we asked for a grill and this was provided for us. There are ample amounts of towels for both domestic use and pool towels. I would definitely recommend this penthouse it was amazing. If I have one thing that I would have liked was to meet the host whose place I was staying at which I have done in the past.
Caroline
Repeat guest
Excellent, 4 months ago
This is our second time staying at Alexandria's place. It is truly the best location in PDC off 5th Street AND the nicest apartment in the entire building. It is spacious and comfortable, with such beautiful outdoor spaces. The onsite staff is very pleasant and communication with owner is fast and simple. We are coming again in December!!!
Racquel
Excellent, 5 months ago
We enjoyed our stay! Beautiful home a lot of space and very clean
Samantha
Excellent, 5 months ago
Had a wonderful and relaxing stay. The penthouse is even more beautiful in person. The location was absolutely perfect. Alexandra was very responsive to any questions I had. Mario kindly helped us with some minor maintenance requests we had within 30 minutes of being contacted. This was a great experience & would highly recommend.
Andrew
Excellent, 6 months ago
close to everything, great place and nice people
Erica
Excellent, 7 months ago
We had an amazing stay. The condo is beautiful. Great views and big balconies to enjoy them. The hot tub was a great place to relax after a day at the beach. And the location is right in the heart of Playa Del Carmen.
Ryan
Excellent, 9 months ago
The perfect place in a perfect location. Wonderful condo with plenty of space, a nice pool and extremely safe. Great place for large groups or a big family. Thanks Alexandria we will definately be back.
Karla
Excellent, 9 months ago
Easy five stars and already planning our return trip. Excellent views, service and location.
Kenneth
Excellent, 10 months ago
Great place to celebrate a milestone with family and friends. Mario was very attentive to our needs. Everything was provided and we couldn't think of anything that was missing. Thank you for allowing us to make great memories.
Jennifer
Excellent, 11 months ago
Location is right next to everything and about 3 blocks from the grocery store. Lots of options to shop and eat. Playa isn't known for its beaches so we ended up in tulum for a beach day. The rooms and beds were very comfortable. The ac was off until we arrived so the place needed some time to cool down, but no problems while we were there. I didn't have issues with the internet while I was there but some said that it would go in and out at times but not very long. The views and pool were great! very relaxing! would stay again with a large group. The only criticism would be that the kitchen didn't have much, not even salt and pepper so you will need to buy everything, and only one of the kitchens on the 3rd floor is available for use. That wasn't a problem for us. I didn't see a broom or dish washer so we got someone to come clean the place for $1000mxn, but they did not restock towels or anything. I would bring my own next time.