Kimberly

Reviews

62 total reviews

84% Excellent

62 reviews

4.76

2023–2026

Cleanliness 4.8

Accuracy 4.8

Communication 4.7

Location 4.7

Check-in 4.8

Value 4.7

62 reviews

5BR Villa in San Juan del Sur

Ish

Repeat guest

Excellent, 4 weeks ago

This is 2nd time my family and I stayed in the house. Its a beautiful home and very spacious for a big family. Definitely coming again for the 3rd or maybe 4th time.

The house was great and the area amazing! The house it’s slowly requiring more maintenance than given. Toilet broke, shower heads leak and they had an ongoing water heater problem that she failed to let us know. She claimed to be out of the country. But her maintenance/ house keeper told us she had been aware! Later when we asked for a plan to fix it she accused me of being petty and trying to swindle her out of her money! I never asked her for a penny just wanted a plan to resolve the issue. The next day a tech showed up and even tho they could not fix it. We chose to stay and try to enjoy our stay! However when I sent her a new message to both her maintenance person and her of a few things that could use attention to prevent worst damage to her property, she accused me of trying to come up with petty things to swindle her out of money. We had to get AirBnb customer support to mediate things. She was unresponsive and unreasonable very difficult to communicate. Shame good house!

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