Frederic

Reviews

9 total reviews

89% Excellent

9 reviews

4.56

2023–2026

Cleanliness 4.2

Accuracy 4.0

Communication 4.3

Location 4.2

Check-in 4.3

Value 4.3

9 reviews

4BR Luxury Villa in Santa Teresa

Sebastian

Excellent, 2 months ago

A beautiful house in an amazing location! The weather was not in our favor but the house made our stay so peaceful and tranquil! Would definitely come back!

They are terrible hosts don’t trust anything they say the listing shows 9 beds there is only 7 there is no railing for the steps very unsafe. They don’t exterminate bugs so there are a ton of bugs in the cabinets and in your bed all over the floor the ac units don’t work well and the plumbing doesn’t work either stay away!!!

Host Response

Dear Motty, We’re sorry to hear that your experience didn’t meet your expectations, but we must clarify for the sake of future guests: your claims were not only inaccurate but clearly misleading. Our home was left in a state of extreme disorder, including improper use of bathrooms, unauthorized use of extra linens, and even bottles with urine left in one of the bedrooms — something we've never encountered before. You reported issues (like a broken A/C) that were proven false by certified professionals. The presence of ants, which you used as a reason to complain, is normal in a tropical jungle environment — especially when food is left out (we found food everywhere, opened boxes of cookies, crumbs in the beds, and much more ). We treat all guests with care and professionalism, and we expect the same level of respect in return. Unfortunately, your behavior, both during and after your stay, was not aligned with Airbnb’s spirit of mutual trust and respect.

Great place to stay, beautiful views, quality construction, furniture and design. The photos are prior to a redecoration which updated most of the furniture but unfortunately there were no TV's, even though the photos showed three. Didn't really change our experience as we were not there to watch TV but Superbowl was during our stay and watching it on an IPad was our only option... All being said I would highly recommend and stay again!