Kevin

Reviews

172 total reviews

91% Excellent

172 reviews

4.86

2023–2026

Cleanliness 4.9

Accuracy 4.9

Communication 5.0

Location 4.8

Check-in 4.9

Value 4.9

172 reviews

2BR Bungalow in Tamarindo

Natalia

Terrible, 1 week ago

PHOTOS DO NOT MATCH THE ACCOMMODATION. HOUSE IN DEPLORABLE CONDITION!! I have rented several places for more than 10 years and have never complained or had similar problems. Unfortunately, our experience wasn't good. The pool had cloudy water and you couldn't see the bottom. The furniture in the outdoor area was deteriorated, with broken chairs and several of them with exposed padding. The children's play set and trampoline were broken and in poor condition, and there were other cleaning and maintenance problems. The automatic gate wasn't working either, and they had to send someone to let us out. Because of all these conditions, we decided to leave and look for another place that same night. Everything was reported to Airbnb and I am still waiting for their response!! I don't recommend it. They need to update their photos!!

Host Response

For those who read this review, we want to provide the full context. The guest arrived 3 days after the start of her booking by her own decision, because she decided to stay longer in San Jose, while our house remained available and reserved exclusively for her throughout that time. When he finally arrived, he stayed on the property for about 10 minutes and immediately requested a refund. He subsequently initiated a claim with Airbnb seeking to terminate the reservation early and recover money from the reservation. Airbnb formally reviewed the entire case and AGREED WITH US regarding the booking. The guest's complaint, therefore, did not result in the cancellation or refund she was seeking. The claim focused mainly on outdoor furniture, permanently exposed to the sun, rain, humidity and conditions typical of a beach area, so it can naturally show wear and tear. It is also significant that no equivalent conditions were noted inside that would justify describing the entire property as a house "in a deplorable state." Those considering booking can compare this review with the review history of guests who actually stayed, slept and enjoyed the property, both before and after this review. The sequence of events also deserves to be considered: he arrived 3 days late by his own decision, stayed for a few minutes, asked for a refund almost immediately, Airbnb reviewed the case and agreed with us, he did not get the money he requested, and then this one-star review appeared. Each future guest can draw their own conclusions by comparing this review with our full review history and with the facts set out above.

For a Family of 4 (2 Kids) it was a really good size! Lots of space in the Kitchen/ living room. Pool was great! Kitchen good equipped. Everthing fine - good value for money! :)

Host Response

Thank you for your review! 😊 We are very happy to hear that you found the house comfortable to enjoy with your family and that you took advantage of the pool and the kitchen. It was a pleasure to welcome you. We hope you take away nice memories of your stay in Guanacaste 🌴☀️ Thanks again and have a great evening.

I recommended it to all my acquaintances! What we like most is the place's privacy! The place is identical to what you see in the pictures! Don't hesitate to go. You won't regret it! Thanks, Kevin. You're an excellent host.

Host Response

🌴 Thank you so much for recommending us and for sharing your experience! We're glad to hear that you and your companions enjoyed the privacy of the property. We really appreciate your kind words. It was a real pleasure to welcome you to Casa Nyüngo Diriá, and we hope to have the opportunity to host you again 🏡✨ Thank you for your trust. Have a great day!

Excellent and cozy place, great pool, well-designed and well-equipped spaces to feel comfortable. A very conveniently located place. If you have a vehicle, you can quickly reach multiple beaches and beautiful places, while at night you can rest and relax, away from bustling areas. The house has QR codes that help answer almost any question, although in general everything is where you imagine it will be. Otherwise, Kevin was always super attentive and responded very quickly. An excellent host. Definitely a place where I would stay again.

Host Response

⭐ Thank you very much, Heber, for choosing Casa Nyüngo Diriá and for sharing such a detailed review. We are happy to hear that you enjoyed the pool, the comfort of the spaces, the tranquility of the area, and the tools available to make your stay easier. I also greatly appreciate your words about my service. 🏡 It will be a real pleasure to welcome you again so that you can continue to enjoy this corner of Guanacaste. Thank you very much for your trust. Have a great afternoon.

An excellent place, perfect for those seeking peace and quiet, and also perfect for children. They will enjoy it a lot.

Host Response

🌴 Thank you very much, Alberto, for choosing Casa Nyüngo Diriá and for sharing such a special review. We are happy to hear that you found a peaceful and quiet space, ideal for enjoying with family, and that our service lived up to your expectations during your stay. It will be a pleasure to welcome you again. 🏡✨

Everything was spectacular.

Host Response

Thank you so much, Hiara! 🌴✨ It was a real pleasure to welcome you to Casa Nyüngo Diriá. We're glad to hear you enjoyed your stay and that everything was to your liking. 🏡💙 We hope to have the opportunity to welcome you again so that you can continue to enjoy a comfortable and peaceful experience near Tamarindo. ☀️🌊 See you soon and thanks for choosing us! 😊🍃

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