Alejandro

Reviews

85 total reviews · 6 listings

82% Excellent

85 reviews

4.74

2023–2026

Cleanliness 4.9

Accuracy 4.8

Communication 4.9

Location 4.9

Check-in 4.8

Value 4.8

85 reviews

2BR Condo in Gran Pacifica Resort

Jaider

Excellent, 2 weeks ago

Excellent stay with the family. Highly recommended.

It was a pleasant stay, and 99.5% of the time there is a peace that you enjoy. The house is amazing and meets everything described. The only suggestion is to repair the sliding door in the back, as well as to better plan the cleaning process. We arrived an hour after the check-in time, and the pool area and the pool were still unclean. As for the kitchen, a pitcher and a large bowl could help the guests, although that definitely does not detract from our experience. We loved it and will definitely return.

Unfortunately, I couldn't enjoy the stay. I spent the entire stay dealing with a water leak in the main kitchen area, which meant I had to spend the entire stay drying the floor. Otherwise, the water would have come out and soaked the entire house. They did repair it, but even though the leak was less severe, the water didn't stop coming out. This time, I wasn't able to rest and enjoy a day near the beach.

Host Response

We are truly sorry that an unexpected water leak affected your stay. This situation did not exist before your arrival, as the property had previously been occupied without this inconvenience. As soon as we were notified, we immediately sent our maintenance team to reduce the leak and then perform the final repair. We understand your frustration and are sorry that this unexpected event impacted your experience. We appreciate your feedback as it helps us continue to improve.

2BR Home in Gran Pacifica Resort

Carlos

Excellent, 1 month ago

For families or small groups, it's one of the best houses we've stayed at. Everything was impeccable. The house was very comfortable, and there were places nearby to go on foot or by vehicle.

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