Villa Toh

Reviews

Superhost

51 total reviews

90% Excellent

51 reviews

4.84

2023–2026

Cleanliness 4.9

Accuracy 4.9

Communication 4.9

Location 5.0

Check-in 5.0

Value 4.8

51 reviews

6BR Villa in Playa del Carmen

Michelle

Excellent, 1 month ago

the host was so accommodating, the chef was amazing, the house is unspeakably beautiful and even better than the photos! 10/10 would stay here again

Villa Toh was everything we hoped for and more. The pictures are exactly what the place looks like. Marce was an excellent host; she was super proactive, responsive, and made us feel right at home. Getting in and out of Playacar is a bit difficult due to the high amounts of security, but Marce made the whole process streamlined and our families had a fantastic time. Make sure you communicate throughly in advance if you wish to have outside vendors so access can be facilitated. I hope we can come visit again sometime. I’d highly recommend this place to large families/group of friends.

Host Response

Thank you very much 🙏😊 It's a pleasure to support you and more on such a special day for you.

Beautiful house, great for a large group. We came for a family trip and it was very comfortable for 10 people with everyone able to come together but also have space for themselves. Close to downtown Playa so it's easy to go out to dinner. You have to go through 2 security checkpoints to get to the house which felt a bit cumbersome , but it's very secure which we appreciated and the neighborhood is beautiful to walk through. The one downside for us was that it was a challenge to get to the beach. The house comes with several beach club passes, but the club is ~2 miles away and you need to get there right when it opens to be able to get in (830 -9 AM). Not a deal breaker for us, but something to consider if you hope to spend a lot of time at the beach.

Our host was very responsive and helpful, and the rooms were good, clean, and well maintained. The services the host mentioned were delivered as promised. However, for anyone planning to spend time at the beach, access is quite difficult. The property only provides 8 beach passes for a group of 14 people, and the beach access must be through a public beach, which makes it inconvenient for large groups. Another downside was the laundry service, which costs $50 each time you want to wash clothes, something we found excessive. The pool was also very limited: it receives almost no sun, so it’s cold, and it’s not a place where you can tan or relax comfortably. Overall, while the host and cleanliness were positives, the beach access, laundry cost, and pool conditions were disappointing and important to consider before booking.

Host Response

Lamento tus inconvenientes, todo lo que mencionas está publicado antes de que reserves, nada de lo anterior es sorpresa, lamento tu calificación que me perjudica tanto por cosas que estaban previamente mencionadas

The house is beautiful and well-appointed, in a very secure neighborhood, which is very walkable/bikeable. Plenty of room for 10 adults (4 couples and 2 singles) with their own bedrooms/bathrooms and daily housekeeping service. They were very unobtrusive, and we barely knew they were there. The pass to the Reef beach club was a definite bonus. Marce was fabulous. She was a wealth of knowledge and was readily available for any questions/concerns. She found a couple of fabulous ladies that came to the house to paint our faces for the Dia De Los Muertos celebration, which was a lot of fun So many different birds to watch, along w/Coati's and Agouti's that visited us daily in the property behind the back yard, which was a treat as we are big wildlife lovers. Our only complaint is that we didn't see any monkeys. Lol. Overall, a fabulous stay!

We had an incredible stay at this villa! The property is beautiful, spacious, spotless, and perfect for groups. The bedrooms were comfortable, the pool area was amazing, and everything was exactly as described. Marce was truly outstanding—always so responsive, thoughtful, and went above and beyond to make magic happen for us throughout our trip. She made everything smooth and stress-free. We also hired Chef César for buffet-style brunch, which was a highlight of our stay. Every morning we enjoyed fresh-cut fruit, chilaquiles, tacos, guacamole, fajitas, and more. He even tailored the menu to our requests and dietary needs. It felt like having a private luxury retreat, and we couldn’t have asked for a better experience. Highly recommend both the villa and the team behind it—we would absolutely love to return!

Marce was an incredible host—super responsive and proactive throughout our stay. The house was beautiful, in a perfect and safe location. Unfortunately, there was a power outage that lasted about 24 hours, plus an additional eight hours on Saturday. This was completely out of Marce’s control, but she stayed in constant communication, providing updates and doing everything possible to help. She also went above and beyond in arranging extras for us, including a private chef (an absolute must!), yoga, a shuttle, and taxis. Despite the outage, we had an amazing experience and would definitely stay here again!

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