Stefano

Reviews

Superhost

213 total reviews

93% Excellent

213 reviews

4.90

2022–2026

Cleanliness 4.8

Accuracy 4.9

Communication 5.0

Location 4.7

Check-in 4.9

Value 4.8

213 reviews

3BR Villa

Karina

Excellent, 4 weeks ago

Excellent stay! We loved it

Book it without hesitation. Suitable for groups and family as well. Very responsive and proactive host. Stefano had everything set up from our arrival till departure between the drivers golf carts and local recommendations. The pool was very refreshing I was in it every day. The place is clean close to the action and quite enough for some good sleep as well. WiFi super fast and AC and all other amenities in tact. Can’t wait to come back thank you for hosting us.

Host Response

We are glad you had a great time with us! Olga

3BR Villa

Benjamin

Repeat guest

Excellent, 4 months ago

I had a wonderful time at this great house. Excellent host.

The good - the outdoor space is lovely and the pool was very clean and well maintained. As others have mentioned, it’s located up a very steep hill, but we rented a golf cart and had no issues. The inside of the home could use a good clean and some maintenance as it’s showing a lot of wear. The beds are VERY firm. Stains on the bath towels with no extras, missing hand towels in a few bathrooms and we found a previous guests’ toothbrush beside the bathroom sink. The kitchen sink/counters were also dirty when we arrived. We did not bother asking for a clean as we felt better just cleaning it ourselves, so I can’t comment on the management of it, but Olga was helpful with other questions we had and helping us with the golf cart rental.

Host Response

Thank you for your feedback and for staying with us for 8 nights. We’re very happy to hear you enjoyed the outdoor space, the pool, and that we could assist you with the golf cart rental and other questions during your stay. We are sorry to hear about the cleanliness and maintenance concerns you mentioned in your review. During your stay, we were always available and happy to help, and since these issues were never reported to us at the time, we unfortunately did not have the opportunity to send our team to address them right away. Had we known, we would have gladly arranged an additional cleaning and checked everything immediately. We truly appreciate your comments, as they help us improve the guest experience, and we will review these details with our housekeeping and maintenance teams. Thank you again for staying with us, and we wish you all the best in your future travels. Pura Vida!

Beautiful home. Modern. On the other hand, it would have been nice if the air conditioning had been turned on before our arrival. Because it took a few hours to get to the right temperature. Not enough towels for 5 people. Lacks a bit of attention to decor. The kitchen chairs are made of metal, so they are very hard. The pool was great. The location shown by the GPS coordinates on Google Maps or Apple Maps was not exactly the right place. But we ended up finding it. Good communication with the hosts.

Host Response

Hi Simon. Thank you so much for your feedback and for staying with us! We are delighted to hear that you enjoyed the house, the pool, and communicating with us. Regarding towels, the house is prepared for 6 people, and we provide that number as standard. If they had made cloths, they would have told us, and we would have gladly helped them. Regarding the location, in Costa Rica, there are no addresses with street or avenue names like in other countries; we usually use pin locations as a guide; that's how it's always been. That's why we sent the pin for the house. In this case, the internet connection may have affected the accuracy of the hotspot. We also included photos of the façade in the listing, and there is a large sign at the entrance that says Casa Shibui, which makes it easy to identify. Thank you also for your feedback on the air conditioning and decor; we will take it into account to continue improving the experience for our guests.

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