Laura
Reviews
25 total reviews
80% Excellent
25 reviews
4.68
2022–2025
Cleanliness 4.8
Accuracy 4.4
Communication 4.8
Location 4.5
Check-in 4.8
Value 4.6
25 reviews
Rene
Excellent, 1 year ago
5 beam
Will
Excellent, 1 year ago
Fantastic place to stay, best area to be
Audrey
Excellent, 1 year ago
Casa Laura was the BEST Airbnb experience I have ever had. We had 2 families in the home and all slept comfortably with privacy. The location is perfect, just a walk across a small street to the ocean and walk to restaurants. The security is top notch, working 24 hours a day. And the staff is so friendly, welcoming and solves every need! Being associated with the Zamas hotel was a huge benefit because you could access the Zamas beaches and concierges- Fernando and Daniel. From taxis to outings to restaurant reservations they helped with it all! It is close to the state park. I recommend getting bikes and everything is easily assessable. Great stay!
Erin
Good, 2 years ago
We had a lovely visit. The hotel staff were very friendly and helpful. The house was spacious with everything we needed and comfy beds. The space felt very safe. The beach is across the street and the pool is shared with others.
Joe
Excellent, 2 years ago
Great place, friendly, accommodating staff. Spacious, family friendly, we made good use of the pool. AC went out in one room and the unit was replaced very quickly, and on a Sunday. Overall good experience. Would recommend.
Gil
Excellent, 2 years ago
Casa Laura was a wonderful place. Close to restaurants, and steps from the beach. The cleaning crew was meticulous. I will definitely book again!
Jamie
Good, 2 years ago
Casa Laura was an excellent choice for our 10 person family reunion. The house is spacious inside, has a lovely covered outdoor patio for eating and a nice private fenced in yard so our young kids could play safely without having to watch them constantly. It's a cool setup where it's an private house but it's connected to Hotel Zamas so you get the benefits of a hotel front desk, pool, restaurant, security etc. The staff of the hotel were a real highlight being attentive, kind and available without being overbearing at all. We would have given 4.5 stars but the only real reason we gave 4 stars is that there is no comfortable seating in the house apart from one day bed and the dining table seats 6 while the place comfortably sleeps 11. We also found the restaurant to be quite expensive which meant we didn't use it as much as we'd have liked. $5 beers but $15 margaritas and $18 tacos.
Sreejata
Excellent, 2 years ago
Laura’s place is beautiful! It is much better than what it looks in the photos. ❤️ Right across the ocean, you can hear the waves all night. Lots of places to hang and lounge, the place is huge!!! Very bright and airy and full of natural light. The ACs are good and strong. And the mix of our own Airbnb but with the benefits of a Zamas resort - the housekeeping, happy hour, security and much more! The service is amazing. You’ll love it.
Natalie
Good, 2 years ago
Customer service at the air bnb/hotel was great. Quick response and wonderful people! The pool isn’t that big for when other guests arrive. We went during a time when there didn’t seem to be a lot of ppl, however, there are chairs and 5 beds. I could see this being a problem if it is packed. The WiFi was spotty at had trouble when speaking to clients when I had to work. It’s a great area and easily walkable to hotel zone areas and the main highway to drive around Tulum. The bed and pillows were so comfortable! My whole family and I agreed we needed to know where they were purchased!
Cindy
OK, 2 years ago
Disappointing disrepair. My husband and I stayed upstairs w bits of ceiling falling literally on our heads. Cracks, water stains, broken tile and concrete.
Host Response
Dear Cindy, Thank you for your visit and for sharing your thoughts online. We are happy you enjoyed your stay and are grateful for your feedback about the property, which is not to the standard of service we wish to provide to every guest. We will complete any necessary maintenance so we can provide our excellent standard of service to each and every guest. Thank you again for your visit and safe travels!
Emilio
Not good, 2 years ago
While it is hard to find a home on the beach in Tulum - this was extremely misleading and not worth the money. Home is not on the beach but across an extremely busy street. Front desk / concierge is nothing short of a disaster - we arranged cars to and from airport weeks in advance and the hotel “forgot” to follow through on either and informed us the moment we actually needed a car both ways. Would absolutely not stay here again.
Host Response
Emilio, Thank you for your feedback. We were very sorry to hear that you were unhappy with your stay. We wanted to take this opportunity to address the transportation issue you mention in your review. Part of the service we provide our guests is arranging transport with an independent company. We have worked with this company for years and in general have had very good service with them. Our sincere apologies that you were not happy with their service. The Front Desk received your flight details at 6 pm the night before your arrival (Christmas night) and replied that they would confirm your transport. Unfortunately, our team did not receive confirmation of service prior to your arrival early the following morning. Our sincerest apologies that you arrived and didn't have a confirmed transport to the hotel. We were successful in arranging transport for your friends arriving the following day. We also sent an extra round of drinks for your group and made every effort during your stay to ensure you had a wonderful visit. We are sorry to hear after the fact that you were still unhappy and will use your feedback to improve our services. We also double-checked the listing description regarding location; the Airbnb information clearly indicates that Casa Laura is not located on the beach. In addition to the written description, the location has been georeferenced by Airbnb. Nonetheless, we'll reach out to Airbnb to see how we can make this clearer for our guests. We hope to have another opportunity in the future to create a better experience for your stay with us.
Francisco
Excellent, 2 years ago
Great place walking distance from the beach and great views. Just a quick taxi ride to great restaurants and bars. The place is super comfort and can fit a lot of people with plenty of privacy.
Andrew
Excellent, 2 years ago
Great spot in Tulum Beach. Combo of a private home access Beach and Zamas hotel amenities can't beat!
Bowe
Excellent, 2 years ago
We absolutely loved this house and all of the staff! Will definitely be staying here again.
Alex
Excellent, 2 years ago
Been to tulum several times but never stayed on the beach road. This house was amazing for my family of five. The location and beach are absolutely amazing. The Zamas resort restaurant was also very good and convenient. Shining star of the show was the staff at Zamas. Security, servers, and front desk staff (Daniel, fer, and abi) were absolutely amazing and went over and above to make our stay memorable. Everything from recommendations to referrals to the best cab drivers and even a last minute grocery need so we could make ceviche with our fresh catch. We felt like every individual at Zamas knew us personally. The dive shop across the street was also a gift from the heavens for my scuba obsessed son. Great place! Will definitely come back.