Luis

Reviews

Superhost

66 total reviews

86% Excellent

66 reviews

4.80

2023–2026

66 reviews

4BR Villa in San Salvador

Eva

Not good, 2 weeks ago

The place is not really designed for people who work from home. The Wi-Fi doesn't work and there is no phone network on the property, so it's very difficult to have Internet access. For the cost of the house, there are better properties. I think the price is too high for the amenities at the rancho. The rooms had dirty bathrooms. The shower was basic and didn't work well. The tables were dirty with grease. The pool was very dirty. There was dog excrement on the grass and nobody cleaned it up. Cleanliness leaves a lot to be desired at the place. I think the price is too high for the amenities offered in the house.

Host Response

We are very sorry to hear your feedback. We really did everything in our power to help you with the internet. However, it was the fiber optic from @claroelsalvador that had gone down that weekend. As for the issue of cleanliness, I consider it more of a cause for their dissatisfaction that they rated us Poor. I don't know how to affect us on the platform, but 95% of the comments are positive.

Our stay was good in parts. The gentleman who checked us in was very attentive, and the host responds quickly. However, there were some issues that affected our experience. The pool was dirty from the time we arrived; we were told it was due to the rain and then to a filter. Later, they vacuumed it again, and it became acceptable. The rooms do not have a TV, although this was not stated in the listing, but for the information of others. The TV they advertised in the living room wasn't there; they gave us a small one, and later that night, they gave us the big one. In addition, the rooms did not have basic items such as shampoo or soap, which we consider important in a listing of this type. Overall, the place is fine and has potential, but we feel that the maintenance and attention to detail could be improved to provide a better experience. We hope you will take this into account. Also, the terrace area could use some fans, as it does get hot.

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