Wilmer Murillo

Reviews

33 total reviews

91% Excellent

33 reviews

4.88

2022–2026

33 reviews

3BR Villa in Roatán

Jorge Javier

Excellent, 3 weeks ago

We really liked it. A place with an excellent location. The house is very nice and clean. Thank you very much.

The home is in fact ocean/beachfront which is awesome scenery along with the mountains . The home itself has plenty of rooms and restrooms so it is very accommodating and the fact it has a private pool makes for a nice family stay. The only downside for me was the fact that I couldn’t enjoy being outdoors to enjoy the late evening due to the mosquitoes. I’m aware this is beyond the host control but thought it would be good to point out to avoid disappointment from future guests. Within the home 2 things I’d like to point out is the outdoor furniture set in the living room was unstable and a bit uncomfortable for family tv night the sectional kept sliding off. Also wished the towels and white linens looked white and not yellowed. I myself had a hard time sleeping due to the many mosquito bites along with the linens not feeling freshly cleaned. Perhaps my standards are above the average but I believe for the cost of stay the linens would be better kept.

The location and house are great to enjoy in front of the sea, however, there are points of improvement the main one is that the house felt with a lot of dust as it had several time since the last cleaning, even the bedding. It took us to open the house and the key manager never saw him, he sent another person who didn't know anything and just told us that she was doing the manager a favor. For the fee paid, which is high, they should pay attention to these details.

Host Response

Hola Andrea, muchas gracias por su estancia y sus recomendaciones, vamos a tomarlas muy encuenta y a verificar ya que es primera vez que tenemos un inconveniente de esta magnitud, en cuento al muchacho creo que tal vez usted no tuvo la oportunidad de verlo, pero si estuvo alguien precente, de su grupo, ya que el llego a encender la planta eléctrica, y pues me consta ya que en la casa hay cámaras y se pude verificar que el si estuvo el la propiedad, pero no volvío a ingresar porqué los portones estában cerrados, en cuento a la muchacha que le entregó las llaves me disculpo con usted una vez más, ya que si ella solo le colaboró al muchacho ya qué el tubo un inconveniente médico en ese momento, en cuanto a su solicitud de tener alimentos en la casa, me disculpo con usted ya que como le mencione antes, no es un servicio que nosotros ofrecemos a los huéspedes siempre por motivos de higiene y salud. Nuevamente mis más sinceras disculpas, vamos a tomarlas muy en cuenta, saludos cordiales.

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