Samson Waters

Reviews

89 total reviews

93% Excellent

89 reviews

4.91

2020–2026

Cleanliness 5.0

Accuracy 4.9

Communication 4.9

Location 5.0

Check-in 4.9

Value 4.8

89 reviews

4BR Condo in Playa del Carmen

Anastasia

Excellent, 2 months ago

Overall it was a great experience! The apartment was just as shown in pictures, great location, great pool, a lot of space. Very peaceful place and I definitely would stay here again. Thank you to the host for the hospitality 👍

The property was impeccable. Furniture, bathrooms, closets, utensils… all top-notch. The rooftop pool is wonderful, with sunshine well into the late afternoon. The Samson Waters management is great. Our host, Fernando, was super friendly and helpful. We were a group of 6 adults and 4 children; EVERYONE had their own space. The living room, which serves as a family TV room, is wonderful for the kids. Kitchen open to the dining and living room for those who like to cook. It has 2 beach umbrellas but only two folding chairs to take to the beach. Four more chairs would raise the rating to 11/10 😜, as it is definitely a 10/10. We will rent again through AIRBNB, but I will keep an eye out for the Samson Waters guarantee seal.

Host Response

Thank you so much for your review! We are happy to hear that you enjoyed your stay. It was a pleasure for us to welcome you; we are delighted to have guests like you. Your feedback is very important to us. We look forward to seeing you soon at one of our properties. 🙂

4BR Condo in Playa del Carmen

Jennifer

Excellent, 6 months ago

We were a group of 8 and were extremely comfortable at this property. The place was beautiful, clean, large, comfortable and plenty of space for all of us. Fernando was warm and welcoming from beginning to end; always responsive and checked in occasionally (via text) to ask if anything else was needed. He brought us fresh water bottles when he noticed they were getting low and answered all of our questions in a timely and friendly manner. The photos of the property are accurate - it's absolutely beautiful. We would definitely recommend this property (and Fernando!). Thank you for a wonderful stay.

A nice stay within walking distance of the 5th avenue. good communication with the concierge Fernando Rodrigues. He even responded to my messages on his own vacation. We do advise to take photos of all stains that are already present in/on the interior and bedding because after our stay we received a photo of a stain that we supposedly made on a chair and had to reimburse the cleaning costs. The professional cleaning fee was 12 USD, then you think "what is this about". Afterwards, you cannot defend yourself against this if you have not taken any photos yourself

Place was very nice and clean. It matched the pictures but they were minor issues. This might be petty but the jacuzzi was not working and we wanted to use it. We had a minor damage to the fridge and they up charged us a full new one without letting me nor my party to look for a spare part. We had to pay a full new fridge for a flap that was damaged. Place is immaculate but be aware of minor details like those.

Host Response

Hello Mr. Javier, I hope you're doing well. I apologize, but we have only a limited amount of time to address these kinds of issues. Although the damage to the refrigerator was minor, it prevented the door from closing properly, which leads to energy loss and can cause damage to the motor — potentially affecting the next reservation. We truly appreciate your help with the payment for the refrigerator. We wish you success in your future travels, and thank you for choosing us for your vacation. Fernando Rodriguez. Concierge.

The apartment is very spacious and very pretty. It has details and decoration that make you feel at home. Its location is perfect, literally a 10-minute walk from 5th. The pool is delicious, you have a partial view of the beach and we were literally almost alone and we made the most of it. The concierge team is always attentive to everything and that we were not lacking anything. Special thanks to Fernando who was very attentive to everything. Obviously, this accommodation is one of the options you plan to return to again and again.

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