Leticia

Reviews

166 total reviews

81% Excellent

166 reviews

4.73

2015–2026

Cleanliness 4.8

Accuracy 4.8

Communication 4.8

Location 5.0

Check-in 4.8

Value 4.8

166 reviews

3BR Condo in Cancun

Ruben

Excellent, 2 weeks ago

The place is amazing, comfortable and very accessible. We loved it. We felt at home

The apartment is as it appears in the photos. The view is spectacular, the terrace is beautiful. The location is very good, on the beach and in front of the shopping. The beach is very nice. The bad: a burner did not work, the oven is very small, the air conditioning cannot regulate the temperature and it is very cold but they did not want us to turn it off. The complex is quite neglected, broken beach chairs, the pool is small. A very bad thing is that they let jet skis pass between people who are swimming in the sea. Lifeguards violently pull guests out of the swimming area (right in front of the complex) so that motorcycles can pass. Very dangerous as they pass between children. The lifeguards beat the guests!! Communication with the host was not very good: There were 6 of us and there were 5 forks. I asked them to bring more and it took them two days to bring them, after writing to them several times already angry. It took days to respond to queries.

Host Response

Good evening Carolina First of all, I apologize for not bringing you the fork you needed right away. Regarding the air conditioning, I’d like to remind you that we agreed that you would turn it off, and as I explained to you at the time, the air conditioning is a central system and it cannot be set to warm temperatures. On the other hand, this is the first time we’ve received complaints about the kitchen and the size of the oven. In any case, I will take your feedback into account. Regarding your comments about the common areas that we share with the hotel and about the beach motorcycles, I appreciate your feedback, and rest assured that I will pass it on to the General Manager so that he can take it into account and address the issue. Thank you

Loved our stay here. Everything was clean and as described. The soaking tub outside was a plus. The views were amazing! The only hiccup we had was that each restroom had two (not complete) rolls of toilet paper. For ten girls, for 4 days, that is not enough. I messaged to have some more delivered and it took a little more than 4 hours to get a response. Eventually we got more delivered. Also lot of the electrical outlets in the rooms didn’t work so that was an annoyance but nothing major. Overall we had a great time here and would return.

Omg amazing place to stay thank you so much for allowing me to spend my birthday here the view was everything the balcony pool was bigger than the picture makes it seem 5 stars around the board I have no complaints I loved everything about her place the rooms was spacious 3 bathrooms make it easier to get ready between the 5 women that was there I never thank her but thank you so much I will definitely revisit if they would have me BEST BIRTHDAY/ VACATION EVER

We had a great stay in Leticias apartment. The communications was excellent from the start, and this is important and very much appreciated. The apartment is in a great location, and the beach access is fantastic. The beach is wide and deep so it doesn’t feel overcrowded! Very picturesque. Sea was warm but be mindful- the currents are strong. We did not use the swimming pools. The living space worked for us. It was very spacious, but in fairness we were a family of 5. The apartment can sleep 14 tho. It’s basic and slightly tired (in need of a paint) but this was no big deal for us. Beds comfortable/ clean and plenty of towels. Hot water was good. By far the best feature was the balcony. The balcony was spacious and hot tub was a really great feature to have. If you like chilling / relaxing / socialising in a big bath - it’s terrific. We played are own music ( not loud, no problem). This was a lovely first stop for us, thank you.

A beautiful condo with three rooms and three bathrooms. Ocean view terrace with private hot tub and lots of space. Loved watching the sunrise here! Perfect for our two kids, elderly parents, and brother in law. Had a few issues (out of their control) but the situation was handled to our satisfaction. We liked the taco spot (closest to the condo) right across the street in the mall right by the entrance. Farmacia (just to the right of the mall, right by the street) is the closest spot to buy your large containers of water, drinks, and other items. We also walked to the grocery store about .6miles south for food items in the same mall with the Brazilian steakhouse (that we also enjoyed). Helpful hosts were always responsive.

Host Response

Kenny, thank you for your detailed review. It was a pleasure to host you and your family and would love hosting you again.

Amazing location. We went to the mall across the street a few times. My kids had a blast playing in the water rides. We bought the all inclusive pass for one day to try the food and it was ok. The place had everything we needed to cook there. The place was beautiful and balcony was large. We found out that the hotel does not offer rooms with terraces. They only make them available to “club members” which is like a timeshare. Only negatives were that one of the bathrooms is very slow to drain and we saw cockroaches in the room. We asked a couple questions prior to arriving that we never got an answer on.

We had an incredible stay at this beautiful 3-bedroom condo in Cancun! The space was spacious, modern, and spotless, with all the amenities we needed for a comfortable and enjoyable vacation. Each bedroom was cozy, with comfortable beds and ample storage, making it perfect for our family. The location was ideal—just steps away from the beach, restaurants, and shops, yet still quiet enough for relaxing evenings. We especially loved the balcony with its stunning ocean view, where we could enjoy our morning coffee or watch the sunset. The host was attentive and responsive, offering great tips for local activities and dining spots. We would highly recommend this condo to anyone looking for a relaxing and memorable stay in Cancun. We’re already planning our next visit!

The location is fantastic! We loved being close to the mall across the street, with plenty of dining options and convenient transportation. Our group of 13 fit comfortably in the space. However, sharing a single key was a challenge, as not everyone was at the home simultaneously. Additionally, it’s worth noting that you can’t purchase food, drinks, or snacks from the hotel without an all-inclusive pass—it's an all-or-nothing policy. Overall, we had a great experience and would absolutely stay again.

Had my Bach party here and had an amazing time! We were close to a bus stop that allowed us to easily travel up and down the hotel zone. The rooftop jacuzzi amenity was a big win since we could relax and unwind in it late at night. The view was beautiful and being right at the beach only made the experience better. Would recommend this place!

Host Response

Muchas gracias Mi, nos alegra saber que pasaron un buen rato! felicitaciones por tu compromiso 💍.

What a treat! We enjoyed this location so very much. Our family included a toddler so the easy access to ... well, everything ... was such a bonus! Seeing the Mayan structures was a highlight, as was the INCREDIBLE water and views when taking the ferry to Isla Mujeres. A never-to-be-forgotten experience. And coming back to the condo each night was perfect. This vacation was one of the best we've ever had! Many, many thanks! Jacqueline

We stayed at Leticia' place with my parents (8 in total) and had the best experience. The apartment is located just across street from a shopping center, and we walked there every single day because it was so close. There is a private rooftop little pool right outside the main area that is perfect for cooling off after a long day of exploring and/or beach !! The place comes with the basics in the kitchen, so you’ll have everything you need if you want to cook during your stay. We loved the views and how spacious and clean the place was. The WiFi is good, so I was able to do my Zoom calls without any issues. The bedrooms all have their own bathroom and plenty of privacy. We especially loved Leticia's quick response, as she was able to advise us on things to do etc. I recommend booking a taxi service in advance from airport to the place, otherwise it will be very expensive. We would definitely love to come back again! THANKS.

Leticia’s airbnb was in a perfect location, right across from La Isla shopping center. The airbnb was also massive - three rooms that can fit up to 14. We had 9 guests and almost everyone had their own bed. The hot tub outside was also great for chilling with friends and we were able to get access to the hotel property/pool/lounge chairs on the beach. The only thing I would recommend is having an easier check-in process with clear instructions - we had to contact three people (host, co-host, and someone else through another app) to get check-in instructions when the lockbox code could have been communicated through airbnb. The main room also had slow faucets and slow drains for the shower and the wifi did not initially work when we got there. We were able to connect to the hotel main wifi but it was a bit slow. Overall, we really enjoyed our stay and I could recommend this airbnb to others looking to stay together with a large group not looking for an all-inclusive experience.

- prompt response and check in - beautiful accommodations with gorgeous view, and comfortably fits 14 - working kitchen with sufficient pots, pans and dinnerware. Kitchen knives could be sharper or could have a sharpener. - AC worked and was instructed to keep on - water was reliable and good pressure. Showers were up to date and clean. - reiterating there are no access to the resort. Need to go to a bar next door or pay $80/day for resort access. This was fine as the resort was not our priority, but letting others know was good - despite not needing resort, it was convenient having the check in and concierge services for luggage. - need more toilet paper and trash bags

Place is a little dated but it is in a great spot for food/shopping. Short uber or taxi ride (2 miles at most) to nightlife. Great ocean view! Also it’s not all inclusive but there’s a grocery store maybe a mile away with great prices on everything including liquor (strongly recommend going there instead of $100 bucks a day for all inclusive food at the resort). Had an issue with the sliding glass door not locking on the balcony but wasn’t much of a problem.

This place really is the best deal you can find in Cancun in my opinion and I looked at a lot of places. The security at the location is on point, the parking is secure, the actual room is so gorgeous. The view and the balcony are incredible. We had 7 people and all 7 had a bed, with a pretty good couch if needed. Showers great, etc. We got the all inclusive day pass next door and that was solid for drinks all day, and food. Don’t go to the sit down place though, it’s a joke. Only go to buffet restaurant it’s the better quality food. Also get your drinks in the lobby if you can, less watered down and better quality! Overall though, great stay and great venue. Leticia and the hosts were so simple. The only negative is a lot of outlets didn’t work, so we had to find random ones to plug up our devices

3BR Condo in Cancun

Miguel

Excellent, 3 years ago

Great location. We were a family of 7 and we had a great time. Great location. Very spacious and quiet. Great view of the ocean. Leticia and Sylvia were really responsive and made sure we were comfortable. I would definitely stay here again.

Throughout my stay in Cancun. I communicated with Sylvia. She is a good host and very responsive. Property was clean and spacious for 6 adults and 4 kids. We had great time on their property. Conveniently located next to the mall gives you options for nearby restaurants and fast food. I highly recommend their place for those travelers who aren't keen in all inclusive option and wants to explore local food and city while still staying in the Cancun's hotel zone. Thank you Sylvia for making this stay memorable for me and my family.

Best place to stay. Their pricing and location it’s unbeatable. Very clean and neat. Spacious with 3 beds and full restrooms. The pool / jacuzzi outside in the balcony was the best !!!! Water gets perfectly warmed up. You will have ocean and pools view from your balcony, make sure to wake up early and smell the freshness morning. Plenty of space in the bedrooms for everyone!!!! 2 access doors to place. Bring your own toilet paper and hair dryer. Kitchen is functional and can cook your meals there if want to save money. Shopping Plaza crossing the street with great stores like H&M or Sephora… etc… Local Bus up the street that will take you to great locations for example, Soriana, popular clubs(coco bongo, mandala, señor frogs) places to buy souvenirs, restaurants, the ferry for isla mujeres etc… for only $12 pesos per person or 1 dls. I would recommend to change your money to pesos !!!! It’s cheaper …. At the ferry store they value $1 dls for 21 mx pesos that’s a good deal…

3BR Condo in Cancun

Pedro

Excellent, 3 years ago

We will come back no doubt!!

Great location! Roomy and ocean view. The condo is an excellent place to stay. Unrelated to the condo, you will not be able to buy anything from the hotel next door unless you pay ~$70 to $90 per person for their all inclusive pass. So if your planning to sit by the pool or beach and order piña coladas or even water you won't be able to and no one on the ocean side will see you anything, unless you go to street side (first world problems). Again, that's not part of the condo but part of the experience. Bedrooms are super spacious and the private pool in the patio is amazing! just bring your own food and drinks.

This place has incredible views from the balcony. We loved sitting outside and looking at the ocean. The tub on the patio is great. We liked being on a resort property with the amenities, but having more space. The hosts were very responsive. One thing that could make the stay better is to have some basic things because people are traveling and can't take these items on a plane. Most accommodations include wash cloths for your face as a standard linen. Also, a set of dish towels and oven mits... It is hard to cook in the kitchen without these basic items. We requested the dish towels and wash cloths and the cleaner did bring over one dish towel. The bottom line is, expect to use this rental as a hotel. It is not stocked the way a vacation property is typically stocked to be able to cook there. If you know that going in, you will be fine. There's not a ton to walk to for food. The grocery store is a 20 minute walk and it would be too difficult to carry the groceries back. We tried to order groceries but had difficulties. All in all, we had a wonderful stay and would recommend this unit. Just a couple minor things to keep in mind.

Hi all! We had an absolute blast living in your Airbnb. The entire space is spacious, clean and comfortable. The view is spectacular and the jacuzzi went very well it. The jacuzzi is very fun, especially when using it at night, after an entire day of outing. We loved that we could drain and re-fill the jacuzzi each time we wanted to use it and that there was a tap separate for hot water and cold water. 6 - 7 people can comfortable lounge in and use the jacuzzi at once. 12 people can comfortably stay in the Airbnb without any problems. 14 people is tight, especially given the total number of bathrooms. With the Airbnb, you get access to the beach and the hotel pools. The beach was clean and there were lots of spots to lounge and have fun. The water at this beach was crystal clear. The selling point of this Airbnb are its view, the access to the hotel's pool and beach and most importantly, the location. The Airbnb is located right in front of the 'La Isla Shopping Village' where you have access to stores for shopping, restaurants to eat and drink at and many other attractions. The Airbnb is located in Hotel Zone (Zona Hotelera) and everything is located very close by. If you want to stay in Cancún, you should stay in the Hotel Zone and this Airbnb has the perfect location. There is a pharmacy located right in front of the Airbnb. The Airbnb is a 10-15 minute bus ride to the main nightlife street in Cancún that has all the clubs, bars, late night restaurants, etc. The bus ride costs 12 pesos one-way and the bus station is right outside the hotel. Buses are running every minute so use the buses to get travel within the city. Leticia and Sylvia were very good hosts. They were very responsive and made sure to answer all my questions and concerns. When asked, they compiled a list of beaches, tourist attractions, excursions, restaurants, etc. that they recommend. They were very helpful! Overall, we had an absolute blast y el airbnb fue maravilloso! Given the opportunity, we would stay at this Airbnb again. I highly recommend this Airbnb to everyone.

3BR Condo in Cancun

Erika

Excellent, 4 years ago

This place is in the perfect location, the views are amazing!! The private pool was awesome to have, we all had our own bathroom. There’s a mall in front of resort with many places to eat.. the bus stop is in front of resort. It’s like 12 pesos to get on.. there’s a pharmacy in front of resort where we would get water, cokes, alcohol, coffee all the stuff we needed.. Leticia would respond quickly. Very helpful and professional.

3BR Condo in Cancun

Gustavo

Excellent, 4 years ago

Great value and excellent location

3BR Condo in Cancun

Carlos

Excellent, 4 years ago

It is an incredible place, with an excellent location and an unparalleled view. The room has everything you need to spend an unforgettable vacation. In my case, I was in contact with Sylvia who supported me and will accompany me at all times to clarify and resolve everything very satisfactorily. I highly recommend this option, I will definitely return. My family and I had an unforgettable and amazing time.

3BR Condo in Cancun

Kenneth

Terrible, 5 years ago

Good afternoon we have told you since the check in we had a horrible experience we continue to have a horrible experience with the hot water we continue to have a horrible experience with the beds were hard as a rock we could not sleep we woke up with back aches every morning there’s bugs in the pool you left there’s no supplies to clean the pool it was just horrible all the way around. Furthermore it was either pay $80 per person to eat or drink anything on your property we could not even buy a glass of water without spending $80 for a bottle thank you

Host Response

It is very disappointing that Airbnb allows this kind of feedback which is absolutely INACCURATE and subjective. Kenneth Jessie was presented with multipe solutions to his DEMANDS, even as some of his complaints had nothing to do with the service we provide and that are clearly specified in our ad. Had he read it carefully, he would have been aware of the fact that we are under no obligation to provide food or beverages, and we also offered alternatives for him in this regard. We offered padded mattress covers for the beds immediately after his complaint; the water situation was fixed les than 30 min after he mentioned it to us and was a matter completely out of our hands. We appreciated your feedback on the tools to clean the pool and this has now been taken care of :) Hopefully next time Kenneth stays at someone's place, his attitude towards the hosts will be less intransigent.

3BR Condo in Cancun

Lauren

Excellent, 5 years ago

The unit was clean and well equipped. We loved the balcony relaxing pool spent every day sun bathing and cooling down. A large jug of potable water was left for us which was very thoughtful. The beds were very firm but we were tired from the days adventures that it never bothered us. We tried extending our stay and Sylvia was more than happy to accommodate us in another unit she manages for a seamless transition as our unit was booked but our airline wanted $1000’s for the difference in flights so we had to go home on time. Sylvia was an excellent communicator and host. Tips unrelated to the unit regarding the actual resort: The resort is nice but you are unable to purchase individual drinks or food items. If you want food or drinks you must purchase the all inclusive pass for $70 per adult per day for use from 10a-11p. Everyone listed on your airbnb must purchase the all inclusive or none are allowed to purchase. The front desk will hold on to your ID’s when you purchase the passes until you return all of the all inclusive bracelets provided. There are no mid day passes as other resorts do for a cheaper shorter duration of time. My advice would be don’t leave the airport without buying a couple bottles of alcohol if you’d like a drink when you get to the unit. The buffet was only good for breakfast, don’t go for dinner. Just don’t. Go to the Mexican specialty restaurant or the Italian restaurant, both are included with your all inclusive. Don’t plan to bring any friends over at night as they will be stopped by security and refused entry as they will request written permission from the host, which I understand and is good for safety and protection of property but just a forewarning before you bring your hot date home. The currency exchange across the street was a surprisingly excellent rate just make sure you bring your passport as they have to register you the first time you use them. There are 2 Starbucks within walking distance but you can also get delivered on ubereats. Our favorite restaurant was Tacun which we walked to 4x during our 8 day stay…authentic, hole in the wall place. Dont go if you can’t live without air conditioning because it’s an outdoor restaurant with temporary walls. The mole was fire.

3BR Condo in Cancun

Jennifer

Good, 5 years ago

Sylvia was amazing! Would stay here again!

3BR Condo in Cancun

Josue

Repeat guest

Excellent, 5 years ago

Everything super excellent on site and more than good treatment of the host, I totally recommend it!!!

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