Stacie

Reviews

Superhost

45 total reviews

91% Excellent

45 reviews

4.84

2023–2026

Cleanliness 4.8

Accuracy 4.8

Communication 4.8

Location 5.0

Check-in 4.9

Value 4.7

45 reviews

4BR Villa in Cozumel

Leran

Excellent, 4 months ago

Amazing place highly recommended!!

Stacy and Andrea rescued us after arriving from the states and our stay canceling. They were very welcoming. The sunset views were amazing from the top floor patio. The beds and linens were so comfy. The pool and hot tub were the best after a morning of diving! Very safe and comfortable. Andre recommended many great places to eat and they were all 5 star! It was the best vacation and so grateful the original place could not host because we won with this one!

Amazing place with such great communication. We wish we had more days here. Very centrally located and nicely appointed. Would highly recommend.

Host Response

Thank you so much Chrystal - we are so glad that you enjoyed your stay and appreciate your high recommendation. Please do come back and stay more days next time! Stacie

The house is spacious, well-stocked, and in a great location right across from Blue Angel. We enjoyed the pool, felt safe with the gated entry and evening security, and the hosts were very responsive when we had questions. That said, there were some issues that would keep me from booking again. The Wi-Fi was unreliable downstairs and nonexistent upstairs, making remote work impossible. The electric gate has no manual override when the power went out, we were stuck inside and had to pay for cabs, even after asking for a gate key that never arrived. This felt like a serious safety concern. Other inconveniences included no lamps anywhere, not enough hooks or racks for towels inside or out, a very uncomfortable bed in the smaller upstairs room, stained bedding (clean but still visibly marked), no extra bedding for the pullouts, and a tiny trash can with no proper outdoor bin or recycling. The location is great, but for the price I’ve stayed in other homes nearby with better amenities.

Host Response

Thank you for your thorough review. We are so sorry that we didn't meet all your expectations. On the amenities we have already ordered many items you mentioned. Thank you so much for the feedback. You mention two issues we had no immediate control over: All the home owners were unable to exit via the car gate with the island wide unexpected blackout. We have since received a video of the location and operation of the car gate key so that this never happens again. We deeply apologize that this happened for the first time during your stay. The other was the internet. I have two routers in the house as I also work full time when I am there. Andrea and a technician arrived soon after your message to repair the lower level. The master was fine but two concrete walls away. We are exploring a nest to solve this. We are so sorry this made work challenging. Again we apologize that we did not meet all your expectations and hope you will reconsider booking with us again.

Loading...