Chantal

Reviews

Superhost

254 total reviews · 4 listings · 2 locations

78% Excellent

254 reviews

4.67

2018–2026

Cleanliness 4.7

Accuracy 4.8

Communication 4.8

Location 4.8

Check-in 4.8

Value 4.7

254 reviews

3BR Bungalow in Playa Hermosa

Adriana

Excellent, 4 weeks ago

Everything was great! Super punctual and very good service and communication

Host Response

It was a pleasure to have you. Thank you for allowing us to serve you, and we look forward to seeing you soon.

Studio in Ocotal Beach

Betzy

Repeat guest

Excellent, 1 month ago

Convenient for getting around, comfortable and quiet. It has everything you need for a pleasant stay.

The area felt very safe, quiet, and peaceful. The apartment is just like the posted photos: homey and totally peaceful. If your idea is to find a place to rest and recharge your batteries, this is the ideal place. It's clean and has the necessary amenities to spend a few days at ease. Located at a midpoint between the beaches we wanted to visit. The times I contacted them, they responded much faster than I thought possible. And the price, we definitely paid a lot less than it's really worth. I would definitely choose them again for a vacation.

Studio in Ocotal Beach

Luis

Excellent, 2 months ago

Very nice and quiet place

Such a terrible experience with this stay.The Host was responsive but responses were only given based on how they flexibility .Property was listed without even checking if washroom light was working. We had to stay there whole night because by time we realized light wasn’t working, it was already late at night and we had just returned from beach. We couldn’t even take a shower because it was so dark and we couldn’t sleep properly all night. Especially for stays near beaches, hosts should check these basic necessities before guests arrive. One of the hosts was very rude — she asked why we stayed if it was such a problem but where were we supposed to go in the middle of the night? There was absolutely no empathy or understanding. I’ve stayed in multiple countries with different hosts before and I’ve never had such an unpleasant experience. The host was not supportive in this situation — they only seemed concerned about profits

Host Response

We are sorry that this stay did not meet your expectations. When the bathroom light issue was reported late at night, we responded immediately and informed you that maintenance would be sent first thing the following morning, which was accepted. As is common in most destinations, non-emergency maintenance services are generally not available in the middle of the night. We always strive to address concerns promptly and professionally. While we regret that a burned-out light affected your experience, we are pleased that Airbnb reviewed the matter and provided a resolution. We wish you all the best in your future travels.

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