Alex&Hayley

Reviews

Superhost

41 total reviews

88% Excellent

41 reviews

4.66

2019–2026

Cleanliness 4.9

Accuracy 4.8

Communication 5.0

Location 4.8

Check-in 4.9

Value 4.8

41 reviews

7BR Luxury Villa in Playa del Carmen

Andy

Excellent, 1 month ago

An Absolute Paradise with World-Class Service! Our stay at Villa Isla Blanca was excellent. While there are many beautiful properties in the world, what makes this villa a true standout is the incredible staff. From the moment we arrived, we were treated like royalty, and they quickly felt like family. The team's hospitality is unmatched: Francisco spoiled us completely. He had an uncanny ability to anticipate our needs—before we could even think to ask for something, he was already there with it, as if he could read our minds! Rosa was incredibly thoughtful with her care of our rooms. She went above and beyond to keep everything looking and feeling fresh, even taking the time to fold our dirty clothes. Jennifer & Alejandra prepared spectacular meals that made everyone feel right at home and fully satisfied. The sheer amount of prep and care they put into ensuring they had every single thing we could possibly want or need during our stay was amazing.

Host Response

Dear Andy, Thank you so much for taking the time to share such a wonderful review. It was truly an honor to be part of such a special moment and to host you at Villa Isla Blanca. We are incredibly proud to know that our team made your stay so memorable. We will be sure to share your kind words with Francisco, Rosa, Jennifer, and Alejandra—recognition like yours is the greatest reward for their dedication and passion for creating exceptional guest experiences. Thank you for trusting us with such an important celebration. We hope to have the pleasure of welcoming you back in the future and creating even more unforgettable memories together. With our warmest regards, Alex & the entire Villa Isla Blanca Team

This place was amazing! The staff was warm and helpful, the meals were incredible. Jennifer the chef- so wonderful. Pavel- concierge extraordinaire helped all our birthday dreams come true.connected us with local activities and made sure we were picked up and dropped off every where we wanted to go (airport included). There home had kayaks food and drinks were plentiful. We did not even touch our phones outside of taking pictures of the beautiful scenery. The pictures are great but they don’t come close to capturing the beauty. The beach space is vast. You could spend all night and day on the beachside deck. Most of the rooms face the ocean. Just dreamy❤️

I am so grateful to have found this beautiful place! It’s a hidden gem! I was able to host an event here an my guests were so amazed by the service and the beautiful atmosphere! The chef/bartender/service staff and concierge were all so kind and extremely helpful. My husband and I had the best time! Truly an unforgettable experience. I will be returning for a vacation with friends!! Totally worth it! Thank you to everyone!

Host Response

✨ Thank you for such a beautiful review! It fills our hearts to know that your event was unforgettable and that you and your guests enjoyed the service and care from our team. It was an honor to host you and be part of such a special moment. 🌴❤️ You will always have a home here. We can’t wait to welcome you back for more incredible memories!

Man where can I start so many good things to say I don't know if I can fit it all and put into words. Let's start with the staff they are absolutely amazing Fransisco and Lilly took such good care of us from always making us delicious drinks and making sure everything was clean and you had a drink in your hand at all times. Fransisco went above and beyond he would communicate with us on how we wanted to schedule our meals and update us when it would be ready absolutely premium service made mine and my family stay amazing. Jennifer the chef and Alejandra her sue chef made some of the most delicious meals I have ever had super nice super sweat super flexible and just such a magnificent chef. I don't think anyone left anything on there plates after every meal. Rosa made sure we had spotless rooms and anything else we needed from towels to drinks. Raymundo and Gabriel took care of any maintenance issue we had right aways at any time we needed them. Pavel was an excellent concierge as well.

We hosted our wedding at Villa Isla Blanca and it was such a wonderful time. It is an absolutely GORGEOUS location and villa and the staff did an incredible job at making everything look exactly how we wanted it. Pavel did an incredible job of arranging transportation, running to the store last minute to get things we needed, and overall making sure our stay was comfortable. Jennifer was so professional with planning the food, and making sure we had a meal whenever we needed one (especially because we didn't realize we wouldn't have access to the kitchen, so we didn't plan every meal ahead of time). AMAZING stay! A few things if you're planning a wedding here: - The communication will be very laid-back. Make sure you know exactly what you want so you can communicate that. - The AC in the house does not turn on until 11PM or so. We were VERY hot during the day/early evening so be prepared! - The mosquitos are INTENSE if it rains. Almost unbearable paired with the heat. BRING BUG SPRAY!

Our stay was amazing. The house, furniture, artwork &everything about it were beautiful. We were there for my sisters bachelorette & the staff was amazing. Francisco & Daniel made the most amazing shots & drinks with excellent service. Jennifer worked with me prior to our trip to create a menu that was perfect & the food was really good throughout the trip. Pavel helped us with decorations & getting things that we needed. He communicated with me prior to the trip to make sure our plans were secure for transportation & was able to provide a lot of resources for activities for us to do. Alex helped schedule a DJ for us for a pool party. If you are hot natured, be sure to know that it gets hot there. The staff will turn the AC on at night. We asked for them to turn it on while we got dressed & it was tolerable. Communication was a bit hard because we didn't know any Spanish & most of the staff didn't know much English but we used g00gle translate & made it work. I would go back again!!

Host Response

Thank you for your visit Stefani, we were very pleased to serve you and on behalf of the entire Villa Isla Blanca team we send you a cordial greeting and a happy return home, you were an excellent group, we hope to see you again soon.

The space was amazing. I have never decompressed faster than being there. It has a unique spirit to the place. The only thing more impressive than the home was the friends who cared for us while we were there. It felt like we were at an exclusive resort just for our group. Every meal felt like magic. It was fun and had some of the best flavors I have ever experienced. I don't particularly appreciate going back to places I've been before... I will go back! A few things to know before you go... - there are a few miles of bumpy dirt road before you get there. - the house is off the grid... but that was never a problem except for some spotty internet. - if you like going out a lot - this isn't the best place as it's a bit far to restaurants, excursions, etc - but if you want to escape - this is the place. - if you kitesurf or want to learn... this is super close to one of the best places in the world. Special thanks to Jennifer, Francisco, Alejandra, Pavel, Lupita, Gladys, and Ray

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