Maria

Reviews

47 total reviews

81% Excellent

47 reviews

4.60

2021–2026

Cleanliness 4.8

Accuracy 4.5

Communication 4.7

Location 4.8

Check-in 4.8

Value 4.4

47 reviews

4BR Home in Catarina

Karla

Excellent, 2 months ago

We love it!

It was amazing Beautiful place and really nice staff.

Host Response

We look forward to welcoming you here

The house itself is fine; however, outside—near the lagoon—there is a kiosk. My family went for a swim there and we were robbed; it was a horrible experience. Even though they told me that it wasn't their responsibility, they did absolutely nothing to help me. The staff members act incredibly arrogant. On top of that, it’s very expensive for what it offers—they don't even give you a coffee—and at 4 in the morning, the chickens make an incredible amount of noise.

Host Response

We are very sorry to hear about what happened during your stay. We would like to clarify that the property has access to the lagoon; however, the shores are open areas with unrestricted access, so it is not possible to control third-party access to that area. All our guests are provided with recommendations on how to take care of their personal belongings when using this area. In this case, the incident occurred while their belongings were left unattended. Even so, they were supported by contacting the appropriate authorities at the time. We are surprised by your perception of the staff, as our team always strives to provide respectful and helpful service. We appreciate your feedback and will take your comments into account.

The house is very nice and you can see that it has just been maintained. The pool and garden are excellent. The sighting of birds, squirrels and monkeys was a very reassuring experience. Don Levis, who gave us the house, is very kind and available to respond to our needs. I will only mention a few drawbacks to take into account to have the reality of the matter. 1. It has no beach. 2. The Internet is not fluid, especially at night. 3. Bring your soaps and shampoo. 4. The ad said check-out at 4:00 pm, but since we are in high season, they asked us to check-out at 12:00 pm. The manager mentioned a refund of US$50, we will see how it goes. After that, the place is very nice, quiet and surrounded by nature.

Host Response

Procedimos a entregarle los que prometimos sin embargo en la red de hoteles y hospedajes la salida siempre es a las 12 en cualquier lugar. Nosotros hemos manejado de muchos años la flexibilidad. Por lo demás vamos a tomar en cuenta cuenta sus recomendaciones para proceder a resolverlas una a una

First of all, I appreciate that they allowed us to arrive late because there were difficulties due to vehicle congestion. The place is beautiful, but the kitchen should have a variety of pots, since it is incredible to spend time as a family. Likewise, they should have a refrigerator instead of a vertical freezer. A beautiful place with lots of fruit trees and there is a man who takes care of it and is very friendly. The place is better than the pictures.

Host Response

Muchas gracias, si casualmente cambiamos a frezer vertical porque los clientes se quejaban que las cosas no le alcanzaban n la refrigeradora ect por eso tomamos la decisión de cambiar a frezer vertical pero estamos tomando en cuenta todas sus recomendaciones

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