Raquel
Reviews
104 total reviews
91% Excellent
104 reviews
4.88
2022–2026
Cleanliness 4.9
Accuracy 4.9
Communication 4.9
Location 4.6
Check-in 4.8
Value 4.9
104 reviews

Kelly
Excellent, 4 months ago
We loved staying at Villa Menara. The location was great - close to some outstanding restaurants and central to everything we wanted to do. The area was very quiet and private, with easy parking. We felt safe walking around and hanging out. The only disappointment was the pool. It is so pretty but was on the colder side and full of leaves even though it was cleaned regularly. Our family enjoyed the rooftop plunge pool, a great hangout spot and respite from the heat. Overall a wonderful stay in Tulum!

Ari
Excellent, 6 months ago
The place is very nice, but unfortunately our vacation went south pretty fast. My daughter became very ill and it essentially negated any semblance of a vacation. That said, the host couldn't have been more understanding and helpful throughout. They helped us get a doctor and even gave us a refund when we needed to fly back home early. Nonetheless, I still give them 5 stars for responsiveness, proactiveness, thoughtfulness and humanity. All things I believe this world could use a lot more of right now.
Bann
Excellent, 7 months ago
Absolutely loved our stay at Villa Menara!
Rachel
Excellent, 7 months ago
Perfection. That's what this Airbnb is. From Raquel's responsiveness to any questions, to the house manager Ari's helpfulness, to the private chef services provided by Jorge with Manuel's team, to our amazing driver Erick getting us anywhere we needed to go, all the way to the friendly housekeeper. The property itself was stunning. We loved the beauty of the lower pool surrounded in lush greenery. The upper pool area was so peaceful and a perfect place for morning coffee or to catch some afternoon sun. It is set in a quiet, safe area that is walkable to many amazing restaurants and convenience stores. We would recommend this Airbnb to anyone and everyone! You will be thrilled with your choice!!
Host Response
Dear Rachel, We have been so fortunate to have you stay with us. Thank you so much for your kindness. 💗🙏 I am so glad that you’ve enjoyed your stay. Muchas gracias! Abrazo, Raquel
McKenna
Excellent, 8 months ago
We stayed for my bachelorette & Our villa was amazing and the exact thing you want when staying in Mexico. The architecture really added to the vibe! The walls and outdoor areas were truly beautiful and the staircase made it the PERFECT photo shoot! Ari was always responsive even going the extra mile to have groceries delivered! One downfall was the outdoor pool downstairs- the courtyard is absolutely beautiful and me and my girls loved being out there with how peaceful and tranquil - but bc of all the greenery the pool just remained a little cloudy & leafy and because it doesn’t get sun it was cold but when I say that was the least of our worries because the whole villa was beautiful. The downstairs is the perfect place to host as we had a chef and bartender and being all in one area truly added to the feel. I cannot recommend this place enough.
Jasmine
Excellent, 1 year ago
Raquel’s place was great and looked exactly like the photos. The space fit 6 people comfortably and every room had its own private bathroom. Ari the property manager was awesome, he walked us through everything as soon as we got there and was very responsive with help and recommendations throughout the entire trip. The house is on a secluded road so we definitely felt safe being away from the main road and it was easy for cabs to find us. I’ll also mention that they fully stocked up with soda, beer and water which was great! We had an early flight in and a late flight back home, they were extremely flexibility with check in and check out time which took away a lot of stress on us. Would definitely recommend this booking and if I were to come back to Tulum i’d definitely stay here again.
Thriston
Excellent, 1 year ago
The place was nice & looked exactly like the pictures you have listed I highly recommend the place especially if you looking for a tropical vibe
Ashley
Excellent, 1 year ago
Excellent stay at Villa Menara, with an incredibly friendly and helpful host group. This was everything we hoped it would be for a memorable bachelorette weekend. Thank you!
Host Response
Thank you so much for your kind words, Ashley! I am so glad to hear that Villa Menara was the perfect place for your bachelorette party weekend. It was a pleasure to host you, and we are delighted that you enjoyed your stay. Would love you to come back!
Brett
Terrible, 1 year ago
This was one of the worst Airbnb experiences I’ve had. The main pool was green and full of algae, and the plunge pool had just been chemically shocked—but we were falsely told it was safe. My children developed rashes within minutes of entering. When I raised this, the host was hostile and dismissive, not concerned at all about the safety issue. We were told to vacate within 15 minutes or be charged more. We were also given the wrong access info at check-in and left to scramble. Raquel and her team took no responsibility and handled the situation with blame and aggression. For the price charged, this was completely unacceptable. I don’t recommend this listing to anyone, especially families.
Host Response
For those reading this review, I would like to clarify the context: I'm very sorry to hear that Brett left with such a negative impression. I always aim to provide a safe and welcoming experience, and I take feedback seriously. I’d like to clarify several facts for future guests and hosts: This was a same-day, last-minute booking, and I informed the guest right away that the main pool was undergoing maintenance and would be unavailable for 24 hours. Despite this, the guest requested an early check-in at 10:00 am (well before the standard 3:00 pm check-in), and I accommodated their request. The plunge pool had been treated a day prior, and my maintenance team confirmed it was safe. The guest later raised concerns, which I took seriously, and I immediately contacted Airbnb and opened a case. I am sorry if there were any unexpected reactions, but no medical proof or formal report was presented to us. The guest initially never mentioned the main pool as a problem and later shared messages saying the home was lovely and they were comfortable staying two nights. It was only after I explained that I could refund three nights, but would need to charge one (due to the four-night minimum stay policy), that communication became tense and accusations escalated. Regarding access: the lockbox had not been updated due to the sudden nature of the booking, but I sent the correct code once ready. My team also responded quickly on-site to assist. With over 95 stays and an average rating of 4.92 stars, I have always conducted myself with professionalism and care. Meanwhile I deeply regret this guest’s dissatisfaction, I firmly stand by the transparent communication and efforts made during their stay. To Airbnb, thank you for your responses and support regarding the recent situation with guest Brett. I appreciate the recognition of my efforts and the understanding shown regarding the pool picture timestamp confirming it was maintained on the following day, and booking timeline. However, I would like to raise a concern to any future host regarding the guest’s private message, which included personal attacks, aggressive language, and harassment. While I understand guests may be upset, I believe this message crosses a line and violates Airbnb’s Content Policy on respectful communication. I also believe the public review omits key facts and creates a false and damaging impression. Specifically: The guest accepted early check-in and pool maintenance terms in writing. They complimented the property and said they could stay longer. They left the house unclean and untidy. Their complaints and tone shifted only after I informed them of a partial refund, not a full one. This situation caused me significant emotional stress. Nevertheless, I remain committed to hosting responsibly and professionally. And I continue to strive to provide the best experience at my house. And despite how things ended, I truly wish Brett and his family all the best. Kind regards, Raquel
Heather
Excellent, 1 year ago
Raquel was amazing. She was extremely responsive to any questions or problems we had. I recommend this property to anyone who is considering it.
Host Response
Thank you so much, Heather for your kind and generous review. It was a pleasure to host you. I feel grateful to you. Un fuerte abrazo, Raquel
Tabitha
Excellent, 1 year ago
House was amazing. Thanks for the help arranging everything we wanted to do. Kitchen was super stocked and had the cutest cups (that can opener could use replacing). The back dirt roads aren’t even a big deal, you bounce around for a street to two and then it’s smooth again. Double pool option was fantastic, in the mornings the first floor pool would be a little chilly so we would go to the roof top until it warmed up (it always did). My only issues were that i kept getting ants in the master bedroom. They were kinda just traveling through every night, nothing was dirty so guess it’s just part of the area. By night three they were my “pequeños animales”…. Still have to figure out how to say ants in Spanish haha. Also the master shower didn’t get warm at all, which wasn’t really a problem because there is SO many bathroom. It actually helped me discover the rooftop shower- i highly recommend this one- it has the best water pressure. Thanks for everything! I’ll always recommend you!
Thomas
Excellent, 1 year ago
Really fantastic property and the host was extremely helpful with navigating the check in and Tulum generally. They also arranged for a private chef which was excellent.
Stephanie
Excellent, 1 year ago
Raquel's home is beautiful and well kept. Host was always super responsive and proactive with any requests. Received so many great recommendations locally and helped connect me with other services that I needed. For instance I wanted decor prior to arrival and they helped facilitate that! It is located in the central part of Tulum, which is so convenient for restaurants, nightlife, or excursions. Home was so much better than the photos. Really well spaced out for a group. Would definitely come back!
Matt
Excellent, 1 year ago
The Villa was exactly as described and provided a nice and peaceful haven for after our adventures around Tulum. We came as a party of 5 and all rooms were nice and spacious. The Villa itself had plenty of room to chill out, whether it be in the nicely air conditioned kitchen, or on the roof terrace (my personal favourite!). The area of La Valeta had plenty of bars and restaurants. We were amazed by the friendliness of locals, waiters and owners. The food was always exceptional no matter where we went, but a special mention has to to Tres Galeones which was our second home during our stay. As Raquel mentioned, a form of transport is needed if you want to get about. We opted for E-Bikes from Paradise Rentals which, with a top speed of 45km/hr, were fine for getting back and to the beach district during the day / evening. If you want a top standard Villa and are a fan of peace and quiet after a busy day adventuring / exploring the many bars, then this is the place for you!
Host Response
Thank you, Matt for your fantastic review. A pleasure to host you. Would love you to come back any time. All the best!
Erez
Excellent, 1 year ago
Super nice property, In a very private area Professional staff Highly recommend
Host Response
Thank you very much, Erez for your kind review. Lovely to host you! Would love you all to come back! Best, Raquel