Eugenia

Reviews

12 total reviews

12 reviews

4.17

2016–2026

Hosting since 2014

Cleanliness 4.1

Accuracy 3.9

Communication 4.6

Location 4.3

Check-in 4.3

Value 4.3

12 reviews

10BR Villa

Joel

Excellent, 6 months ago

Amazing place! Very big and specious. Every house was big.

We so enjoyed our time at Villas del Rey, it was very good for our situation with hosting a wedding, reception and housing guests at the same time!! John, Olivier and others were very helpful...as I'm sure you know, the clubhouse kitchen could be updated but all the basics were there and we so appreciate you letting us use them, including serving dishes, glassware and silverware and cookware!....unforgettable not only because it was a family wedding, but the properties and acreage were great!! we loved being able to use the local flowers for our wedding decor! amazingly beautiful and diverse! soooo Costa Rican!! thank you!!

Well when I arrived at the place I could see that this house is nothing luxurious as they present it here. The only thing I can save is the attention of the on-site administrator, Mr. John or Johnnie, super attentive and kind. Otherwise the house is quite neglected, for an additional price they rent you the “Club House” which is a disgust! The kitchen is a gray, dirty and neglected kitchen. The pool water was murky and dirty king. The houses smell AWFUL, the beds full of dust, the armchairs broken, the vegetation dead, the place super neglected a complete disaster! We left there and for half the price we paid here we got two LUXURY apartments in Jaco. The advertising on this site is misleading, we got out of there running away!! The place has potential but they need to put love and invest it. It doesn't come close to the reality of what's seen on the page. Advertising is misleading. THIS HOUSE IS NOT LUXURIOUS

Host Response

Hola Mariella, Debo decirle que su evaluación me sorprende y por esta razón me gustaría aclarar algunos temas. 1. La opinión que usted está dejando es de la casa club y usted no alquilo esta casa, dicha casa club fue utilizada la mañana de su llegada por un grupo de Yoga, el cual contrato servicios de chef, mesero y  mas, por esta razón la cocina de la casa club que usted NO alquilo estaba aun en uso, días anteriores le ofrecí esta casa pero usted no la quiso alquilar. Apesar de esto, a su llegada le exigió al administrador que le abriera la casa de eventos y esto es lo que usted está describiendo, me parece injusto de su parte ya que confunde a futuros huéspedes. 2. Las 6 casas que usted si alquilo no quiso verlas, estas no son las típicas casas que encuentra en mi querida Costa Rica, son casas con diseños arquitectónicos únicos, las camas cuentan con colchones ortopédicos, firmes, con sabanas y cobertores totalmente blancos de algodon hipoalergenico. Pero desde que usted ingresó a la propiedad no quiso ver las casas de hospedaje, así le ordenó al administrador que quería la casa para eventos sin ningún costo adicional; sabemos que es difícil complacer a todos nuestros huéspedes pero siempre estamos dispuestos a ayudar, por esta razón se le ofreció un descuento para utilizar la casa adicional de fiestas y de forma inmediata llamar al equipo de limpieza pero usted lo rechazó. Su opinión no debió abarcar la cocina de la casa club, ni ninguna area de la misma, ya que usted no quiso alquilarla y no corresponde a la totalidad de las 6 casas que usted si alquilo, estas como siempre se entregan completamente impecables a nuestros huéspedes tal y como se describe. 3. En cuanto a la piscina, nunca está turbia, lo que usted indica como sucia fueron unas cuantas hojas que por la época del año hace mucho viento en la zona y cayeron en la misma. En el momento que usted llego a la propiedad le dijo al administrador que fuera a limpiar estas hojas y el con mucho gusto saco las hojas de forma inmediata, quedando la piscina fresca y limpia. De nuestra parte se hizo todo lo posible para que se sintiera a gusto y se le ofreció ayuda extra para que en el momento de su evento todo saliera de acuerdo a sus expectativas pero fue rechazado de forma reiterada por su persona, buscando cualquier excusa para solicitar la devolución de su dinero. Lamento mucho su opinión pero me alegran sus comentarios con respecto al administrador, es cierto es muy amable y atento con nuestros huéspedes. Le deseo lo mejor en sus futuras reservas. Saludos Cordiales!

We just got back from a company retreat (we are 10 people) and this location / accommodation and all the the things you can arrange on the side was perfect. There was nothing Olivier and his team couldn't do for us to make the stay as exceptional as possible - even driving us into town to get a USB keyboard when one of our laptops misted up with the humidity, or booking a photographer for us at the last minute. We essentially went for the 'full service' which mean we had a wonderful cook, Blanca cook us 3 meals a day - lots of traditional Costa Rican food, a bit different every day, but always with delicious rice and beans. She served us homemade juices from all the local fruits, and introduced us to some strange and wonderful fruits and seeds to snack on. There is a professional, friendly, and helpful team working in the house to support us, John, Anabelle and Marina - all very welcoming. The villas are really big, well equipped - mostly with 1 double 1 twin beds, each with their own en suites (which meant it was easy and comfortable for colleagues to share) but I could see the whole set up would suit several families wanting to holiday together. There's aircon when you need it, but actually we got used to the humidity pretty quickly, and there's a lovely pool to cool down in. Olivier was extremely helpful in arranging 1st class trips for us (we opted for the Tortuga Island, snorkelling and ziplining / ATV) with tour managers who put on a professional, well organised and safe activities for us. They turned up on time, their drivers were friendly and didn't drive too fast, we really felt taken care of. Internet was perfectly good most of the time for us to work together, there's even a massive souvenir shop right opposite the estate so you don't have to go far to pick up local bits and bobs. But more importantly - we absolutely loved Costa Rica. There are stunning landscapes, beaches, mountains and valleys - the locals are friendly and open, it's truly a paradise and we all vowed we would be back under our own steam to explore more of the country. Pura Vida!

Such an amazing experience. Very relaxing. My entire family loved the property. Best sleep most of us have had in months. And we all fell in love with Annabelle the manager and Blanca our chef. Sweetest people on earth. Great service and hospitality from both ladies. We rented the entire property for 15 people and enjoyed every inch of it. Each house was so authentic, with all needed items available. Each house had a TV but to be honest, we barely needed it. A lot of nature surrounding each house which was perfect. A lot of mango and cashew trees and we ate enough of them. If you like nature and good morning hikes, this is the place. We had a memorable moment with the monkeys which made the trip worth it. Only one downside for me, was the ADT alarm went off while i was sleeping but Anna took care of it immediately. Maybe one of the monkey's were trying to break in :-) We all agreed that we would most likely book this place again for another large group.

Host Response

Thank you for sharing your experience with this community. I am delighted when guests enjoy themselves. This property is situated on the central Pacific, close to a few stores, restaurants and most beaches. Its also conveniently away from the crowds offering privacy and comfort. Just sitting by the pool and watch the stunning views, the sunsets and the ever changing colors of the sky is a unique experience that our guests adore. It is a good time for family bonding and always puts a smile on my face when large families like your get to experience what Costa Rica is really about. I am glad that your group liked the food, the Chef does a neat trick, mixing all the local flavors, she puts her adventurous side by combining the fresh harvest from the farmers that she carefully selects for each meal that is being prepared. The property manager always tries to offer the best service and makes the visitors feel welcome in my beautiful Costa Rica. Thank you again for staying with us and we hope to see all of you again in the future.

We rented out the whole property for a small retreat of 16 international staff. It was perfect. The grounds and complex was beautiful and very tropical feeling. The villas (we had 6) were big enough for us to have a few small gatherings and had full sized kitchens. And the clubhouse was lovely with a big veranda looking over the pool (and an iguana that visited it us regularly but only from a distance). Beds were comfortable and bathrooms clean. Because this was a group retreat we asked for a few special things - like adding in 3 meals every day. We were unsure what to expect but this was better than we could have imagined. Olivier hired to local ladies and they did an excellent job. We had great food and good variety of it. Also the Tortuga island tour and zip lining were both hits with our staff. I was also very pleased with the promptness of Olivier's responses. I rarely waited even a few hours before he got back to me about any question I had. Overall we were very pleased with this location for our purposes.

The property is outstanding. We had a large group and it was perfect for us. The property is like a botanical garden, with beautiful pathways and monkeys, ground iguanas and other critters. We visited a nearby national park and paid $10 per person. The park was beautiful but we all agreed that there wasn't anything in the park that we didn't have on the property. We loved the pool too. It was a short trip to the beach and into the town of Jaco. We loved this place.

Host Response

Thank you for deciding to stay with us, treating the manager, private chef, employees, multiple tour guides, and myself so kindly and for taking the time to write such a great review. The chef, manager, and tour owners all contacted me separately and mentioned that your entire group was very friendly and extremely fun to be around. Thank you so much for brightening everyone's week. It was truly a pleasure attending to everyone in your group of 26 guests. We hope you enjoyed your stay, as well as the special Thanksgiving meal, Birthday dinner, lunches and tours. We were all glad to give everyone in your group the attention they deserved and happy to hear everyone made it home safely. We wish all of you nothing but the best and hope to see you again soon.

This place is NOT Just outside Jaco, nor a 15 -25 minute drive at any time of the day... it is a jungle inside, a 12 person van will probably get scratches getting to the houses. The lights in the pool and BBQ area were not working and even though I was there to witness and hear from the managers voice thay had just broke, Olivier was not and still claims they were in fact, working just fine... [I understand this can happen anytime to anyone, what I did not like was him trying to convince me (or himself), they were]. Anyways, we lost the money, grabbed our stuff and head to Jaco, asked door by door for vacancies, paid last minute fare at a hotel and happily enjoy the night at Real JACO..

Host Response

When you first reserved I specifically told exactly what the tour companies in Jaco tell our guests when they are picking up tours and excursions in Jaco (estimated travel time 15-25 depending on pick-up locations in Jaco). Your group was driving late at night, on a holiday weekend, and it was your first time in Costa Rica. It is very difficult to give guests an exact time to Jaco, but you persisted and I gave you an estimate based on the times tour companies give our guests. I drive to Jaco all the time and have no problem getting there in 20-25 minutes. Driving styles are different and other variables come into play. You also verified the properties location by checking the map on Airbnb's site. Our prices are much lower than the properties located in downtown Jaco because we are located just outside Jaco. Guests stay with us because we are a short drive, more economical, and they can experience the incredible flora, fauna, and ecosystems Costa Rica has to offer. Very few locations can offer a short drive to Jaco and all of the wildlife found on our 20 acre gated estate. In larger cities, especially with tourists, where deforestation has occurred guests will not find a troop of 26 Mantled Howler Monkeys with babies, Coati, Agoati, small deer, tropical birds and much more all in their natural environment right outside the front door. With regards to the pool lights. There are 4 separate sets of pool lights. I was not trying to dispute one set of lights may have gone out. What I tried to explain, several times, was that you could turn the other 3 sets of lights on. You were not interested and had already made up your mind. I feel like you are trying discredit and damage our establishment even though you knew before reserving that the property was not in downtown Jaco. You can see from the other 50 plus 4 and 5 star reviews on this site and others guests very much enjoy the property. Upon arriving at almost 10pm for your 1 night stay it was mentioned to the manager, by a member of your group, that the reason for the late arrival was because you had already found and paid for another location in Jaco with the “female amenities” you were looking for. The gentleman stated that your group only showed up at the property to ask for a refund. You did not even go into any of the 6 homes. When guests rent the entire 20 acre estate a cleaning and grounds crew comes in to prepare everything. The process takes 4-5 days and is not cheap. I wish things would worked out with your group in my beautiful Costa Rica, but I do not know what additional information I could have given you before reserving that you did not already have and know.

Beautiful place, surrounded by lots of nature, perfect for resting and sharing as a family. Excellent care from Jhon, our family really enjoyed the stay and left with the illusion of coming back someday.

Host Response

Estimado G., Me alegra saber que usted y su grupo disfrutaron de tan lindo lugar, especialmente durante una fecha tan importante para su familia como lo es la celebración de cumpleaños. Nos encanta que bailaron, y se deleitaron de buena música tal y como se había planeado de forma privada. Los juegos de pólvora fueron un éxito! La casa club en la propiedad es un buen lugar para este tipo de evento. Quedamos a sus órdenes y esperamos que regresen pronto.