Be Mexico Villas, Condos &amp; Concierge

Denise

Excellent, 1 month ago

We had an amazing stay! The villa was beautiful, spacious, and had breathtaking views. Our host was incredibly responsive and provided wonderful recommendations, including an amazing driver who made getting around so easy. The resort itself is stunning, and the service was impeccable. We would absolutely stay here again!

Nikhil

Excellent, 3 months ago

The villa was great! Hugo & team did a great job making us feel welcome and taken care of

Crislin

Excellent, 3 months ago

Such a cool place!!

Host Response

Thank you so much for your review! You’re always welcome back anytime, We'd be thrilled to host you again!

Juanjo

Excellent, 3 months ago

The place is very nice and private; the apartment is comfortable and has an excellent view. It is just a few meters away from 2 good restaurants, one of which is the beautiful Sunset Monalisa—we literally walked there—and very close to the “Fresco” supermarket. The apartment space is suitable for a couple, as the armchair that converts into a bed was not very comfortable and made some noise. Please note that there are mosquitoes in the area; this is not an issue with the apartment, but it is worth keeping in mind. I loved that they provided us with bath towels, pool towels, and beach chairs—that was a bonus. In the bathroom, they also left a container with cotton swabs and makeup remover pads—an excellent amenity. We will definitely be staying here again.

Host Response

Thank you for your feedback. We will be happy to have you as our guests in the future. Best regards,

Hugo

Excellent, 4 months ago

Our host, Hugo, was excellent, very friendly, attentive to our needs, and always gave us clear and precise answers. Definitely a 100% recommended place to stay; I would stay there again.

Host Response

Thank you for your feedback. We will be happy to have you as our guests in the future. Best regards,

Todd

Excellent, 5 months ago

Amazing Villa at an incredible resort. Hugo was very helpful as were the staff at the resort. Our family of 5 had a wonderful, relaxing vacation. Villa exactly as described, with beautiful sunrise views daily. Resort is impeccable, was pretty busy and would suggest making reservations in advance of your trip if it's a busy time. The only disappointment is that villa guests who do not book >2 nights directly through the Auberge do not have access to the golf course - I felt that should have been disclosed in the listing. Otherwise, was an incredible visit and would book again.

Host Response

Thank you so much for your review! You’re always welcome back anytime, We'd be thrilled to host you again!

Matt

Excellent, 6 months ago

The Auberge resort is awesome, the Airbnb has full access, and the only difference from booking direct with the hotel is that the on-site concierge/butler service is a bit more limited, everything else is exactly the same. The hosts make up for this by providing additional concierge services directly.

Host Response

Thank you so much for your review! You’re always welcome back anytime, We'd be thrilled to host you again!

Cara

Excellent, 6 months ago

Great, chill place to stay! 1 min walk to the beach and Sunset Monalisa! Overall was perfect!

Host Response

Thank you so much for your review! You’re always welcome back anytime, We'd be thrilled to host you again!

Shirley

Excellent, 6 months ago

Great place to stay, lovely view of the arch, accessible to small beaches, and a couple of high-end hotels next door for bars and restaurants. Was also able to do laundry on-site!

Host Response

Thank you so much for your review! You’re always welcome back anytime, We'd be thrilled to host you again!

Mara

OK, 7 months ago

ISSUES with Property: On the first night a terrible sewer smell appeared. I contacted Hugo who sent someone to clean-the smell remained and we were told that we weren't allowed to flush any toilet paper- all toilet paper was to be placed in the trash bins. YUCK. This was never mentioned and not an option. We persisted and it turns out that the septic tank was full and needed cleaning. Day 3 the tank was cleaned and the smell went away (Except the master powder) If you're renting this home make sure that the septic tank is cleaned every few days. Also, there is construction across the street and the noise was intolerable. Hugo got them to stop for the week however it's set to resume ASAP. Finally- the house needs a lot of upkeep. The carpet and patio furniture need to be replaced, the freezer was broken so there wasn't ice, the pool needs upkeep, the furniture was dirty. On a positive note, the bedrooms were clean, pretty and comfortable, the space was good for groups & good location.

Host Response

Dear Mara, Thank you for taking the time to share your thoughts about your recent stay. We genuinely regret that certain aspects did not meet your expectations and appreciate the opportunity to address your concerns. We want to emphasize that the issues you encountered are not reflective of our villa's usual standards. Over the years, we have hosted numerous guests and have consistently received positive feedback. Our status as Airbnb Superhosts for several consecutive terms underscores our commitment to providing quality accommodations and service. When the odor issue was reported, our team acted swiftly. Maintenance was on-site the same day, and we brought in professional services to ensure a thorough resolution. While we recognize that this was an unfortunate situation, we handled it as promptly and responsibly as possible. It’s important to note that our home is well-maintained and does not typically require frequent septic servicing; this was indeed an unexpected incident. Regarding the construction across the street, although it was beyond our control, we took proactive steps to halt the work during your stay to protect your experience. We take great pride in our villa and continuously invest in its upkeep. While we appreciate your feedback, it’s worth mentioning that your comments do not reflect the standard experience of the majority of our guests. We are glad you acknowledged the strengths of our property, including the cleanliness, comfort of the bedrooms, spaciousness for groups, and excellent location. While we regret that your stay was affected, we remain confident in the quality of our property and services, as affirmed by our many satisfied guests. We wish you all the best in your future travels. Warm regards, Miguel Medina Manager

John

Excellent, 8 months ago

We had an amazing stay! Hugo was an outstanding host! He's incredibly responsive, helpful, and truly went above and beyond to make the trip special. He even helped coordinate a few bookings for our group and made sure everything went smoothly. We stayed here for a bachelor party and the home was perfect for our group; spacious, comfortable, and better than the photos. Everything exceeded expectations. Highly recommend!

Kelli

Excellent, 8 months ago

This is the most amazing vacation we have been on. The villa was incredible, Hugo helped every step of the way, getting groceries before arrival, transport, amazing. So Much to do at Chileno, best service and place ever. One million stars, will book again!

Victor

Good, 9 months ago

All great but do not understand complaint about noise we were very respectuful and follow the rules! And Concierge was limited in what he could help??? Nice but like there by force! Needs to be nocer and more flexible!

Host Response

Thank you so much for sharing your feedback with us. We’re truly glad to hear you enjoyed many aspects of the villa, and we appreciate you choosing our property for your stay. Regarding the noise concern, we understand that you felt you were being respectful. However, we did receive several reports from neighbors, something that simply hasn’t happened before. In fact, all of our previous guests have left us 5-star reviews, so this was the first time we’ve faced both this type of situation and this rating. We addressed everything as gently and discreetly as possible, and we genuinely appreciated your cooperation when we reached out. As for our concierge, he’s dedicated to offering exceptional service, though a few of the requests during your stay fell outside what we are able to provide. We’ll continue working on communicating those boundaries in a warm and flexible manner so expectations are always clear. We sincerely wish you the very best in your future travels, and we appreciate the opportunity to reflect and refine our service. Warm regards, Be Mexico Team

Troye

Excellent, 9 months ago

Look at my reviews of the many other places I have stayed on the Baja Southern Cape. I get around. I do it by finding the VERY best Airbnb values with the VERY best locations. This condo completely qualifies. Great stay, great restaurant, great beaches, actually stunning beaches. You won't be disappointed if you book it. Buen dia!

Host Response

Thank you so much for your amazing review! We're so glad everything met your expectations. We really appreciate your kind words. You’re always welcome back anytime, We'd be thrilled to host you again!