Claire
Reviews
36 total reviews
92% Excellent
36 reviews
4.83
2022–2026
Cleanliness 4.7
Accuracy 4.8
Communication 4.9
Location 4.2
Check-in 4.8
Value 4.8
36 reviews
Roberto
Excellent, 7 months ago
Everything is great
Gaurav
Excellent, 8 months ago
We loved Claire’s home! Our group felt very welcome and comfortable, and it was perfect that each room has its own bathroom and no one had to fight over the best space because each room was equal. It felt like a private oasis for us. The host was very responsive and helpful with providing recommendations and booking cars or restaurants. I would love to return next time I visit Tulum!
Eben
Excellent, 8 months ago
Had a great stay here. Claire was an awesome host and I would gladly visit again.
Nicholas
Excellent, 8 months ago
We had a fantastic stay! The house is located on a quiet, peaceful street but is also very convenient to both the town (La Veleta in particular) and the beach area. We really enjoyed the beautiful private pool! The house itself was very comfortable, clean, and the hosts were great with communication and giving us good recommendations. Would definitely come back!
Justin
Excellent, 9 months ago
really great experience with the host and space itself!!
Frederic
Excellent, 1 year ago
The house is accurate to the photo , very well arranged spacious
Ugonna
Excellent, 2 years ago
Clemence was a great host. She made my group feel welcome at every moment from check-in to check-out. We originally booked Casa Zorro. The home looks even better than the pictures. However, there was a leak in the kitchen ceiling due to the excessive rain during our stay in Tulum. Clemence immediately fixed the situation by placing us in another home (Casa Sueno). I appreciated her flexibility and responsiveness. She was always willing to help – even responding to a 6:00am text asking for jumper cables to start our rental car! Overall, she was a great host, and I would book another stay in any of her properties. One thing to note about this area is that the road to the Airbnb is bumpy. I would suggest renting an SUV or getting a personal driver as taxis do not come to this area.
Justine
Excellent, 2 years ago
We had a great time staying at Claire’s house. She was an extremely responsive host and was there to welcome us our first night. Would definitely recommend a good car to get to the house as the roads were challenging. We loved the house and we felt very comfortable and safe in the area. Claire had great recommendations for things for our family to do during our stay. This place was perfect for our family to spread out. Would recommend!
Robin
Excellent, 2 years ago
I was so happy that I found this place for our girls trip! The owners and Clemence the property manager were very responsive. Instructions were clear and easy to follow. We loved the pool and the photo shoot opportunities with the window! As a girls trip, safety was very important but we felt safe at all hours and having the gate really helped with that. Clemence was able to help organize a private dinner with a chef (Mos!) who cooked an amazing meal in the kitchen. Once we got used to the location it was a very easy drive to downtown, stores, restaurants and the beach. Overall it was a relaxing and enjoyable trip and we will definitely be back!
Will
Excellent, 2 years ago
Really nice place! The road is a bit bumpy but totally worth it! A great host!
Tom
Terrible, 2 years ago
Our two-week family vacation turned into a nightmare in this construction zone. The unannounced, constant noise, managed by the property manager, started early each morning and echoed inside the house, making relaxation impossible. The kitchen was sparse and poorly equipped. Additionally, we endured four nights of loud, drug-fueled neighbor parties, which kept us awake, followed by relentless construction noise each day. Despite our requests for intervention, the property manager refused to call the police or take any action. The owner’s dismissive response, ‘too bad, out of our control,’ left us feeling disregarded. Seeking a partial refund for the nearly $10,000 we spent, given the unbearable conditions, the owner offered a mere $364 credit for the broken air conditioner. This token gesture felt insulting given the extent of our disrupted vacation. We were forced to leave early due to the inaction and indifference of the property manager and owner.
Host Response
It is our highest priority that guests have a relaxing and pleasant stay in our home. We are very confused by your review given all of the positive communication you had with us during your stay, including repeatedly thanking us and telling us that we have gone above and beyond to meet your needs. It is clear to us now that you have written this review filled with untruths because you did not get the full refund you wanted, but we did send you a refund for the equivalent of one day of your stay because the air conditioner in the living room stopped working on Christmas and we could not get it repaired until the next day. We again sincerely apologize for that. We want to be clear that the noise you mentioned in your review was never on our property nor possible for us to stop, but we did speak to neighboring Airbnb guests on your behalf. As you know, they were not breaking any laws by playing music during the daytime so we could not call the police for you. Our area is generally very quiet but you visited on New Years Eve, which is a very busy time in Tulum. We did everything we could to meet your many demands, including adding new amenities to our home that were never advertised and doing your laundry for free on multiple occasions. We also purchased the measuring spoons you said our kitchen lacked and delivered them to you on the same day. We wish you well.
François
Excellent, 3 years ago
Great place, quiet, relaxing and providing everything a vacationer needs. Clémence was great to greet us and gave us good advice as well as very good places to visit!
Maria
Excellent, 3 years ago
Beautiful house in the jungle. Worked perfectly for my group of 7. We rented a vehicle so taxis were not a problem for us, but the house was initially hard to find. The pool was very refreshing after a day of outdoor activity. Clemence greeted us upon arrival was super friendly and gave us very helpful suggestions. Loved my stay in Tulum and would recommend!
Ruben
Excellent, 3 years ago
The accommodation in Casa Zorro has been exceptional. It is located in a very quiet area near downtown Tulum and where there is nature surrounding the house. The house exactly matched the description being very spacious and comfortable to stay in. It is also very well heated for the hot days you did in Tulum and with the pool in the center of the house, which allows you to be very close to the outbuildings. The only thing to take into account is that the paths to get there are some potholes so it is convenient to go slowly, especially at night since there is not much visibility.
Chiquana
Good, 3 years ago
There are a lot of positive and unfortunately a few negative about this property. Pros- The host was very attentive and answered any questions we had prior to our stay. They even brought things to me like a radio and bugs spray. The chef that was recommended was amazing. He was very friendly and food was great! The Airbnb was aesthetically pleasing! Beautiful home! Cons- The air in the common space felt non existent during the days. It was unbearable to sit in the common space during the days. Also the hallways were hot and humid. While it was cool in the bedroom, it was uncomfortable exiting the bedroom into extreme heat once exiting out of the bedroom. We saw so many extremely large spiders all over the home. I understand we were in the jungle but this alarming considering spiders could bite and possibly be poisonous. I will also note that the location wasn't idea for my family. This has the potential to make or break your trip and it almost ruined ours due extreme taxi cost.