Mexico Luxe Stays
Reviews
Superhost31 total reviews
94% Excellent
31 reviews
4.94
2020–2026
Cleanliness 5.0
Accuracy 5.0
Communication 5.0
Location 5.0
Check-in 5.0
Value 4.8
31 reviews
Keller
Excellent, 3 months ago
amazing location. super friendly and helpful stuff and a incredible villa.
Host Response
Thank you so much for such nice comments and for your preference Michael ! We have really enjoyed hosting you and your friends.
Owen
Excellent, 6 months ago
By far one of the best Airbnbs I have stayed at. Really and truly an incredible experience from start to finish. The property itself is a piece of art (the pictures do not do it justice), the communication and concierge went above and beyond to make our stay feel special and put us at ease. We have to give a special shoutout to Eduardo and Vica for making everything so seamless throughout our stay. Would 100% recommend and would 100% return. Thank you for making it such a delightful trip.
Host Response
Dear Owen, thank you for your prefference and for such kind review ! You were such a wonderful group to host and will be delighted to welcome you back ;)
Jeffrey
Excellent, 7 months ago
Excellent stay! The staff was truly 5 stars from morning til night. They could not have been more friendly or more helpful. We hope to come visit again soon!
Erik
Excellent, 7 months ago
BOOK THIS PLACE YOU WILL LOVE IT! We have only wonderful things to say about Villa Aqua and the entire experience. From the home to the amenities to the incredible staff - Vica, Bernardo, Eduardo made this an experience of a lifetime. Only caveat is you will not want to leave!
Host Response
Your words truly touched us. Knowing that Villa Aqua became part of such a special experience means everything to our team. Creating moments like these is why we do what we do, and we would love to welcome you back whenever your heart calls you here again. 🌿✨
Moshe
Excellent, 8 months ago
We had an amazing stay here! Luisa was fantastic with communication! We spent a full week at the house with our family and couldn’t have been happier. The home was clean, comfortable, and very welcoming. The amenities were fantastic and really enhanced our experience. Everything went smoothly, and we truly enjoyed every part of our stay. (If there is one thing I can point out it’s that the stairs between floors can be a little difficult for small children)We’re very grateful and would absolutely recommend this place to anyone visiting the area!
Host Response
Dear , thanks so much for your kind review! We will love to welcome you back in a near future ;)
Fabiana
Excellent, 9 months ago
Our stay at Villa Aqua was absolutely perfect! The villa is stunning, spotless, and every detail was beautifully arranged. The team made us feel completely at home — Luisa and Vica were so kind and attentive, Chef Bernardo’s meals were unforgettable, and Jorge went above and beyond to take care of us every day. We celebrated a birthday here and couldn’t have asked for a better experience. Thank you for making it so special — we’re already dreaming of coming back!
Host Response
We are so thankful for choosing Villa Aqua for your bday celebrations and for such a lovely review Fabiana! We are looking forward to welcome you all back! Warmest Regards! Villa Aqua Team
David
Excellent, 1 year ago
The villa is exceptional. The services offered by all the house staff made this stay a memorable moment. The chef was very careful to prepare meals worthy of a palace. Vica the housekeeper fulfilled our every wish. Special mention for Edouardo the bartender who concocted delicious cocktails for us. Thank you to Luisa for the impeccable service and recommendations.
Host Response
David, thank you so much for your kind comments! We’re delighted to hear that you enjoyed the Villa Aqua experience. We already miss you guys!
Dr Shireda
Good, 1 year ago
While our stay was thoroughly enjoyable, there are a few areas where minor improvements could enhance the overall guest experience. Due to the age of certain parts of the property, the addition of a dehumidifier would greatly improve air quality, particularly in areas where a damp odor was noticeable—an issue common in older or less-ventilated homes. It would also be helpful to have a QR code for easier access coordination. We experienced a brief delay at the security gate while our taxi waited; however, access was granted within 10 minutes once identification documents were submitted. Although a designated taxi service was provided for the property, the driver was generally unavailable during our stay, so we opted to use a local transportation app to accommodate our group of four. Despite these minor issues, all staff members were exceptionally professional, courteous, and helpful. This is clearly a well-managed property that delivers top-tier service and hospitality.
Host Response
Dear Shireda, Thank you for taking the time to share your feedback about your recent stay with us. We’re delighted to hear that you enjoyed your time here, and we truly appreciate your suggestions for improvement. Regarding the air quality concern, we apologize for any inconvenience caused. Could you kindly let us know which bedroom or area you noticed the damp odor? This will help us address the issue promptly, whether by placing a dehumidifier or improving ventilation in that specific space. As for the access coordination, we understand how delays at the gate can be frustrating. For security reasons, QR codes are not provided to taxi drivers or distributed randomly. However, we do offer bracelets for faster access, and we encourage guests to use our suggested private transportation or rental car services, as these options allow us to provide QR codes for seamless entry. We’ll certainly review our communication about these options to ensure future guests are aware of the alternatives. Your feedback is invaluable to us, and we hope to welcome you back for an even smoother and more enjoyable experience. Warm regards, [Your Name] [Your Position] [Resort Name] --- **Key Notes:** 1. **Tone:** Polite, appreciative, and solution-oriented. 2. **Clarifications:** Explained the QR code policy tactfully while offering alternatives. 3. **Action Request:** Asked for specifics about the odor to address it effectively. 4. **Future Improvement:** Hinted at better communication about transportation options. Adjust names/titles as needed!
Danilo
Excellent, 1 year ago
Excellent. Will come back.
Host Response
Thanks for the nice review Danilo! We look forward to welcome you and your beautiful family back soon !
David
Excellent, 1 year ago
We had the most amazing time ever! The villa is absolutely gorgeous, perfectly clean, private, and stunningly designed. Best of all is the service and staff. Luisa the concierge went out of her way to schedule everything for us and make sure our stay was exceptional. Bernardo the chef is a truly skilled chef, from delicious breakfasts and lunches to the amazing upscale dinner, we were so pleased. Eduardo the butler provided the most dedicated service in whatever we requested. In general, the entire team was exceptionally dedicated and focused on providing us with the ultimate vacation. I would highly recommend staying in this villa if you are looking for a tranquil luxurious experience in Playa Del Carmen. We hope to come again soon!
Host Response
Dear David, thanks for such nice review. I am glad you enjoyed your stay in our slice of Paradise! We really hope to welcome you back soon!
Lynnette
Excellent, 1 year ago
The home is beautiful, the staff is outstanding and the location is very convenient. We had the most amazing stay there and hope to come back again for a reunion trip!
Armando
Excellent, 2 years ago
The house is very beautiful! Everything exceeded our expectations, the staff was very helpful and always happy to help out. The food was amazing, we tried everything, from oven pizzas, to seafood and even asian food. the pool and the hot tub where the best places to relax. Definitely one of the best houses I've stayed in the area.
Host Response
Muchísimas gracias por tus comentarios Armando! Fue un placer tenerlos en Villa Aqua y esperamos repitan muy pronto! Buen viaje de regreso a casa!
Anthony
Excellent, 2 years ago
What an absolute wonderful experience and house. This place was everything and more than was expected. The grounds are beautiful, the house is well maintained, and really felt like home during our stay. The staff was more than perfect, they provided such a high level of service with the feel of family. I cannot say enough great things about our time at the house and with the staff, it was truly a wonderful and relaxing time.
Host Response
Dear Anthony, Thanks for such a nice review! We are very happy to hear you enjoyed the villa and service! Look forward to welcome you again in a near future!
Danielle
Excellent, 2 years ago
No words can describe my experience. Upon arrival great by Luisa and the staff , with welcome drinks and welcome lunch. From the drink , food and housekeeping upkeep , we felt like we were at our own 5 star hotel. throughout the stay Luisa was responsive no matter the time. One of the rooms air conditioner went out the first night and immediately was replaced early in the morning with a brand new unit. The pictures do not do this place Justice. My group and I had a beautiful time and will definitely be back.
Host Response
Awww what a nice review Danielle! Thanks very much for the comments. Please be aware that we have refunded the $100 usd you paid to the driver. If you come back in the future, please do not pay anything to our providers or out of the final bill as we cannot be responsible for that. As you were not aware of it, we are paying for this as driver thought it was a tip hehe
Julia
Excellent, 2 years ago
Amazing house !!! It was a very nice house and spacious ! Luisa was super helpful coordinating everything for our weekend and all the staff was amazing. Highly recommend staying here with friends or family ! We had a great stay and everything was lovely.
Host Response
Dear Julia, thanks very much for the kind review! We really appreciate your comments and will love to welcome you back in a near future! Hope you all arrived home safely! Warmest Regards! Villa Aqua Team