Ale

Reviews

81 total reviews

89% Excellent

81 reviews

4.81

2023–2026

81 reviews

3BR Villa in Santa Ana

Heidy

Repeat guest

Terrible, 1 month ago

We stayed here two years ago and loved it, so we decided to come back. Unfortunately, this time we were very disappointed, as we found the property much more neglected. The most troubling thing was finding cat urine in the kitchen. In addition, the managers showed no initiative: you had to ask them to remove the garbage, change the bags in the bins, or replace the toilet paper. When we informed the host, she told us to talk to the manager, which we did not think was an appropriate response. The property also needs maintenance; the pool has damaged tiles and there is mold on several walls. The place has a lot of potential due to its excellent location, but it needs to improve in terms of cleanliness, maintenance, guest service, and initiative on the part of those in charge of the place.

The property was exactly as advertised and matched the photos perfectly. It offers direct beach access, a beautiful pool, and plenty of comfortable spaces to relax and unwind. The rooms are spacious, and best of all, the air conditioning works exceptionally well. Mr. Balmore and Ms. Anita were wonderful hosts. They were incredibly accommodating, and their genuine hospitality reflects the warmth and generosity for which Salvadoran culture is known. During our stay, we asked if they could prepare some meals for our group. They simply requested a menu, we provided funds for the groceries, and they took care of the rest. While this service is not included in the rental price, it is very affordable and absolutely worth it. Overall, it was a wonderful experience, and I would not hesitate to stay here again.

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