Paulina

Reviews

Superhost

59 total reviews

98% Excellent

59 reviews

4.98

2021–2026

Cleanliness 4.8

Accuracy 5.0

Communication 5.0

Location 5.0

Check-in 5.0

Value 4.9

59 reviews

4BR Condo in Cozumel

Jose Maria

Excellent, 4 months ago

Excellent stay in Cozumel. The apartment is impeccable, in a very good location, and has all the necessary amenities for spending a few incredible days with the family. You can tell that care has been taken with every detail. Paulina was super helpful and always available for any questions, making the whole process very easy and pleasant. Definitely a place I would go back to and highly recommend.

Host Response

José María, the pleasure was ours. You are very kind, and we hope to welcome you back soon. All the best and thank you so much for everything :)

WONDERFUL! The property was amazing, we had everything we needed, and the housekeeper was super friendly and helpful. 10/10 would HIGHLY recommend. There was lots of space, and lots of chairs. Housekeeping came in every other day and changed out the trash cans and did the floors etc. Great experience. Will book again.

Host Response

Nicola!!! The pleasure was all ours, thank you so much for trusting us. What a pleasure to read you!!! Take care ;)

We had a fantastic stay at El Pamal XL Luxury Condo in Cozumel! The condo is beautiful—spacious, bright, and thoughtfully designed, with everything we needed for a comfortable and relaxing stay. The views were lovely, and the overall feel of the unit was truly “luxury.” The amenities were great as well. The pool area was clean and inviting and quickly became a favorite spot to unwind. The fitness center was fine and convenient for getting in a quick workout while away from home. Communication was excellent throughout our stay - really couldn’t be any better. Paulina was extremely responsive, friendly, and accommodating, which made everything feel easy and well managed. The only minor issue was that the air conditioning in the master bedroom wasn’t working during our stay. While unfortunate, it didn’t overshadow an otherwise wonderful experience, and Paulina was very attentive and helpful in addressing

Host Response

Anwen fuiste siempre muy amable y amigable. ¡Te agradecemos tanto tu empatía y respuesta! Siempre serán bienvenidos. :)

The condo is located a small distance south of the restaurants and Central Plaza. A rental car would have been ideal. But cabs are fairly easy to catch. This section of the island does not have sandy beaches, but you can find some good snorkeling. We enjoyed visiting beach resorts for the day to get our sand fix. Otherwise we took a boat tour to snorkel or hung out by the pool. The condo is very spacious! We were greeted by the housekeeper Ireland. And although she didn’t speak English we were able to use Google Translate to communicate our needs for the week. We had one small issue with condensation from an a/c unit and Pauline was quick to respond and Ireland came and helped clean things up. Pauline had recommended a private chef & Chef Anthony did not disappoint! He made us an amazing birthday meal in the condo and did all of the clean up. We will be back to stay with Pauline!

Host Response

Fue un gusto recibirlos y saber que disfrutaron tanto. Con mucho cariño los esperamos de nuevo.

Amazing stay! I would definitely come back. Pau was super attentive all the time, even before renting the apartment. Also, very flexible with schedules. Mrs. Ireland, who helped us with the cleaning, is beautiful and cooks very well! Communication with both was always very smooth. I highly recommend it, it is in a quiet area, with a great view and centrally located. It's a very large apartment, nice and cozy! Better than the pictures!! If you're thinking of staying here, do it! It's a very good option. Thank you very much Pau for having us!!! We hope to come back soon

Host Response

Valeria muchísimas gracias por tus comentarios, fue un gusto recibirles. Fueron unos huéspedes increíbles. ¡Muchas gracias por todo! y les esperamos pronto. Un gusto. ¡Saludos!

The condo was amazing, beautiful views. It was so nice you almost felt bad leaving to do stuff! Very roomy and comfortable. Paulina was great and was very helpful if we needed anything or had questions. We will be back to Cozumel and would definitely rent again if we had a large group.

Host Response

Scott siempre fuiste muy amable, fue un gusto recibirles y tener a su grupo en el departamento. Les estaremos esperando cuando gusten. De corazón gracias por tu evaluación.

Paulina has an exceptional accommodation, very spacious, clean, comfortable and all the amenities working, it has a great location, most of the attractions and restaurants are less than 10 minutes away. The attention and clarity of all the instructions was very good at all times, I definitely recommend it 100% and we will surely be back again soon.

Host Response

Alan muchísimas gracias, fue un gusto recibirlos, fueron muy amables y atentos. Esperamos tenerlos de vuelta muy pronto. ¡Cuídense mucho! :) Saludos.

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