Sabine

Reviews

Superhost

150 total reviews

93% Excellent

150 reviews

4.88

2021–2026

Cleanliness 4.8

Accuracy 4.9

Communication 4.9

Location 5.0

Check-in 4.9

Value 4.9

150 reviews

3BR Penthouse

Melinda

Excellent, 1 week ago

Our family loved our stay at Casa Saema. There was more than ample space for us to relax after a day of sightseeing. The home was prepared well for guests. The location was in a convenient area of Casco Viejo, walkable and near plenty of restaurants. It was a bonus to enjoy a personal gallery walk with all the beautiful pieces of artwork, including the architecture of the building itself. The pool was very refreshing, and the concierge Franceline was extremely friendly and helpful. Any of our questions or concerns were addressed promptly.

This is an amazing place, beautiful space, loads of room with fabulous private terraces at the back overlooking the pool and very cleverly designed spaces at the front to sit in and watch the world go by. It is in a perfect location with lots of bars and restaurants nearby - try the rooftop bars, fab - and walkable to everything in the old town. The pool is such a welcome addition. Host is easy to communicate with and there is a caretaker on site if you need her.

Panama City owes me nothing. We arrived in the evening via car service. Per the advise given by our host, driving and parking in the old city is not fun. The streets are quite narrow and the Uber driver who picked us up was given a ticket for blocking the road. The online manager was incredibly helpful to us. Upon arrival, the manager walked us through the apartment and made herself available for any questions The apartment was spacious with different spaces for family to congregate. The home was well appointed and centrally located in the old city. I highly recommend purchasing produce at the San Filipe market which is within 10 minutes of the rental. I felt safe walking around the whole of Panama City and took an Uber to a restaurant called Peach Fuzz International, which serves some of the best fried fish in the City. As in most cities, walk with purpose and you’ll be ok.

Perfect location, great restaurants & the area is walkable. The negative about the apartment are, dinghy towels and not enough. The silverware definitely needs to be replaced. There is a lot of condensation & leaks in the apartment. If all of these things are taken care of, we will definitely return.

Host Response

Thank you for your comment and for highlighting the location of the apartment. We take note of your observations, although we were surprised to learn about them only through the review, since during your stay our team was attentive to you, asked if you needed more towels, among other things, and you said no. We will continue to work to improve the experience for our guests.

Casa Saema was an absolute gem in Panama City. The place is even more impressive in person than the photos show, the design, layout, and overall vibe are incredible. Sitting out on the balcony and taking in the energy of Casco Viejo was honestly one of our favorite parts of the trip. The location couldn’t be better either, with amazing restaurants, cafes, and everything you need just steps away. A huge shoutout to Franceline as well, she was absolutely amazing, incredibly thorough, responsive, and made the entire stay seamless from start to finish. The penthouse itself was spacious, comfortable, and full of character, and the pool was a very cool bonus after exploring the city. We absolutely loved our stay here and would 100% come back again. Highly recommend.

Host Response

Thank you for coming. We're glad you had a good stay. Have a safe trip back home.

This apartment is stunningly beautiful and located right in the heart of Casco Viejo, which I would consider to be the best place to be in Panama City. Francine met us to show us everything in the apartment and was available on site if needed, although everything worked very well. The kitchen is wonderful, with ice maker, dishwasher and kettle/coffee maker and AC worked brilliantly, and the laundry machine and dryer are very large. We all loved the little interior pool. Just for information, the gorgeous master bedroom has a connecting seating area with sleep sofa that we used as a fourth bedroom. We walked all over Casco Viejo which is chock full of excellent restaurants (just across the street to the right is Corcho which was our best meal of all). Bedrooms are all very quiet and comfortable. The area is very thoroughly policed and we felt very safe walking everywhere day and night. This place is very special and Francine was a wonderful host!

Host Response

Thank you for your review. It really means a lot to us. We strive to do everything we can to make our guests happy.

The worst Airbnb experience I've had: - Noisy space - Water infiltration problem in several places in the accommodation (water with rust was running on one of the beds and stained our clothes) - Sabine, the host, is very unpleasant and a liar in her messages - Lack of privacy; a technician and the concierge entered the accommodation without our permission and without knocking In short, an expensive place with a very disappointing service, a bad host who doesn't try to solve problems. We have booked other accommodations in Casco Viejo and Panama City that are much better, less expensive, and with hosts who are available. Run away

Host Response

We're sorry that you decided to post a review so far removed from what happened during your stay. The water leak to which you refer was the result of an extraordinary storm, a situation completely beyond our control and which was attended to immediately. Similarly, it is absolutely false that someone accessed the accommodation without authorization. What surprises us most is that, despite our continuous efforts to address each of your complaints, your attitude throughout the stay was clearly confrontational and aimed at obtaining financial compensation for alleged damages that could never be proven. After years of experience as hosts and hundreds of satisfied guests, we believe that this review does not seek to offer an objective assessment of the experience, but rather to discredit the property and damage its reputation, deliberately ignoring all the efforts and solutions that were made available to you. Fortunately, our review history reflects much more accurately the level of care and commitment we offer to those who visit us.

Overall, I would rate this stay 3.5 out of 5 stars. The apartment is beautiful—a charming colonial space with plants, a lovely balcony, great location in Casco Viejo, nice pool, and elevator access. However, for the price, it wasn’t worth it. I usually do a lot of research to avoid leaving anything less than a great review, but this time I missed the mark—honestly, a hotel would have been a better option. The apartment wasn’t ready at check-in, which was difficult as I was traveling with an elderly person. We also had no water for a full day and inconsistent hot water in the second-floor bathroom. Communication was slow, with responses taking up to 12 hours. The on-site cleaner/manager is very kind and helpful, but she is not in charge and unable to resolve certain problems directly. Beautiful place, but I wouldn’t stay here again.

Host Response

Hello Aicel, Thank you for taking the time to share your experience and also for highlighting the positive aspects of the apartment, which we're glad to hear you enjoyed. We sincerely apologize for the inconvenience you mention. Regarding the check-in time, you are correct; there was a slight delay due to the late check-out of the previous guest, an isolated incident that we tried to handle as quickly as possible to minimize the impact, especially considering your situation. Regarding the water problem, unfortunately, it was a general issue throughout the Old Town, completely beyond our control, and we did not receive prior notice from the water utility company. Even so, we tried to provide solutions by bringing water, as well as offering alternatives and assistance at all times, within our means. Regarding communication, we would like to clarify that our team—including the person in charge of the property, who is available 24 hours a day—was available and willing to help at all times. We are sorry if at any time the interaction was not perceived in a positive way. We are sorry that, overall, the experience did not meet your expectations, especially considering the value of the accommodation and its features, which speak highly of us. We appreciate your feedback, although we believe that some of the points raised relate to exceptional circumstances that were difficult to foresee or avoid. Wish you all the best on your future trips. All the best,

3BR Penthouse

Adam

Excellent, 4 months ago

Great place! Would visit again. It’s better than advertised!

Excellent stay at Sabine’s place. The location is perfect in the heart of Casco Viejo with easy access to great restaurants, bars, and places of interest. Although nightlife gets noisy in the area, inside the apartment is very quiet. We loved the tasteful design and decorations of each space; more impressive in person than what the photos show. Franceline was very friendly and willing to help us with anything we may have needed. Sabine’s place was a great find and we highly recommend it!

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