Miriam
Reviews
216 total reviews
70% Excellent
216 reviews
4.57
2021–2026
Cleanliness 4.6
Accuracy 4.6
Communication 4.7
Location 4.8
Check-in 4.7
Value 4.6
216 reviews
Javier
Good, 4 weeks ago
Miriam and Borma are excellent hosts. Thank you so much.
Jonathan
OK, 1 month ago
Make sure that it includes access to the pool, especially in this apartment. Check that the showers and A/C work well from the start. We also didn't have internet.
Host Response
Jonathan, thank you so much for sharing your experience and for your feedback. We appreciate the feedback you shared with us during your stay. From the moment we received your reports, we promptly followed up on each one, remaining attentive to provide the appropriate support. Our commitment is for each guest to enjoy a stay with all the amenities in optimal condition, so we constantly check the functioning of the accommodation as part of our operational monitoring. We were also very pleased to be able to share with you, prior to your arrival, an update regarding the amenities. Although your reservation initially included only the accommodation service, before your check-in it was possible to provide access to the tower pool and the condominium Club House so that you could also enjoy them during your stay. We appreciate your feedback again and the opportunity to have hosted you. We look forward to welcoming you again.
Silvia
OK, 2 months ago
The condo is very nice and the apartment in general is fine, but it has many details that show a lack of maintenance, such as the shower in poor condition, the dishwasher full of garbage inside, we did not have the internet working properly during the 4 days we were there, and the dishes, plates and glasses in the kitchen were dirty, even with food residue. The blanket in the master bedroom was dirty, so much so that we chose to cover ourselves with the towels.
Host Response
Silvia, we appreciate your feedback and the opportunity to learn about your experience. Our goal has always been to handle any situation during our guests' stay. In your case, we followed up on the report related to the internet service, carrying out the corresponding reviews and coordinating the validation with the provider to identify the cause of the problem. Had we known about the other comments during your stay, we would gladly have reviewed and addressed them immediately, as our interest has always been to resolve any situation while our guests are still in the apartment. Each observation is taken into account to continue verifying the operation of the services, especially internet connectivity, as well as to maintain our cleaning and maintenance standards before each arrival. Our commitment will continue to be to provide close attention and timely follow-up for each stay.
Leticia
Good, 3 months ago
Our stay was very pleasant. The apartment was clean, comfortable and as shown in the photos. The common areas and the pool were very good, and the location is quiet and safe. The host was always attentive and answered our questions quickly. We would definitely stay here again.
Host Response
Leticia, thank you so much for staying with us and for sharing your experience. We're glad to hear you had a pleasant stay, and we really appreciate your comments about the service and communication during your visit. It will be a pleasure to welcome you again when you decide to return to Mayan Lakes.
Erika
Good, 4 months ago
Miriam and the team's service was always timely. The room with a double bed requires attention to the hot-cold water regulator, as it is difficult to regulate. The location is very suitable in the Zona Diamante, close to restaurants and the Convention Center.
Host Response
Erika, thank you very much for your comments and for choosing us during your visit to Acapulco. We are very pleased to know that the location in the Diamante area and the service provided during your stay were a positive part of your experience. Without a doubt, Mayan Lakes is an excellent option for both leisure trips and for those visiting Acapulco for congresses, conventions and events at Mundo Imperial. We also appreciate the comments shared, as they help us to continue improving and to follow up on various maintenance issues in a timely manner. It will be a pleasure to welcome you again later.
Gus
Excellent, 4 months ago
Everything was great. The only thing is that when we arrived, they were still cleaning. The air conditioning in the main bedroom doesn't blow much, but overall, everything was very good.
Jesus David Mixtli
Excellent, 4 months ago
Great stay!!!
Cynthia
Good, 4 months ago
The apartment adequately provides everything you need for a comfortable stay. However, I believe it could be further improved with a few small adjustments. For example, it would be ideal to check the water regulation in the shower, as currently the water tends to come out very hot or very cold, making it difficult to find a suitable temperature. Also, replacing some kitchen utensils could contribute to a better experience, as some appear a bit worn.
Sayra
Excellent, 5 months ago
Great place to stay, thanks
Julieta
Excellent, 5 months ago
Everything was great! We were just cold at night, and there was no extra blanket, but overall, everything was fine 🙌🏻
Ximena
Excellent, 6 months ago
We really liked the place, the location and especially the service.
Elsa Adriana
Excellent, 7 months ago
An excellent place, quite safe and quiet
Alfonso
OK, 7 months ago
During the stay there were some mishaps with the apartment due to lack of maintenance that were resolved almost immediately except for the guest toilet lid that they left me without, it never arrived but there was always willingness and good communication to resolve it.
Jonathan
OK, 7 months ago
I had a baby and there was no hot water for 2 days to bathe him. I reported the hot water service but it was not resolved, but that was pending my departure at 15 min to 12, some people were already pressing outside to do the cleaning. Check-in at the accommodation is at 3 in the afternoon and check-out is at 12. You've already lost two days, you should be a little more flexible. In other accommodations when you rent for more than 3 days they send you cleaning, here we had to pay for it ourselves and I know it is not offered in the ad but it would be good since I rented the accommodation for 6 days, they didn't even come by for the garbage.
Melissa
Good, 7 months ago
Everything was good, the apartment was nice. I would only recommend changing the blinds in the bedrooms as too much light enters and installing a washer/dryer. Everything else perfect