Adnan

Reviews

59 total reviews

90% Excellent

59 reviews

4.86

2025–2026

Cleanliness 4.7

Accuracy 5.0

Communication 4.9

Location 4.9

Check-in 4.7

Value 4.7

59 reviews

3BR Condo

Salomé

Excellent, 2 weeks ago

Excellent location and service from Adnan. The apartment is exactly as advertised. The Playa Escondida Resort is too beautiful 🌹

The apartment has an excellent layout for families: it is spacious, comfortable and has a very well-equipped kitchen. The complex facilities are spectacular, with a beautiful beach, several pools, and good restaurants, so we enjoyed our stay. However, the cleanliness of the apartment was far below expectations. Upon arrival, we found the floors dirty and sticky, several plates, cutlery and cups with residue, and the sheets did not seem to have been changed. The host offered to send someone to clean the next day, which we appreciated, although it forced us to stay in the apartment during the morning. The most unpleasant thing was the handling of the complaint: instead of acknowledging the situation, he insisted that everything was clean and implied that our observation was due to us being too demanding. The apartment has a lot of potential, but it is essential to improve the cleanliness and attention to the guest's comments.

Host Response

It was not as described in the videos. There is evidence that the apartment was clean. She sent me a video where she had already used the facilities, and I later realized that Ms. Carla has a history of doing the same thing to get refunds. Check her previous reviews, where it says that she was disrespectful. Despite all that, I ignored it and gave her a late check-out and a refund of 100, which she doesn't mention to avoid arguments. I see that with all that, she left me a bad review, which is not fair at all.

What a fantastic place to stay! The condo is exactly as pictured—beautifully decorated, spotless, and fully equipped. The host was incredibly responsive, accommodating my schedule and even adding a last-minute guest without any issues. The beach is absolutely beautiful, peaceful, and very safe, making it perfect for families. A few recommendations for future guests: if you’re staying during the weekdays, keep in mind that although there are three restaurants plus a coffee and ice cream shop in the community, usually only one restaurant is open everyday, and it opens around 10:30 a.m. If you’re planning a longer stay, it’s a good idea to bring groceries with you. There is a small store on-site with basic essentials and frozen food, but the selection is limited, and it closes at 5:30 p.m. I highly recommend this place—it truly is a little piece of paradise!

Loading...