Alex

Reviews

28 total reviews

96% rated 5★

28 reviews

4.89

2023–2025

Cleanliness 4.9

Accuracy 4.9

Communication 4.9

Location 5.0

Check-in 4.9

Value 4.9

28 reviews

Villa Encanto

Paige

Excellent, 8 months ago

Alex and team are simply the Best!! Thank you for a memorable time! We will be back soon!!

Alex was the best host! He listened to all our needs and provided a full itinerary for our stay. We had a driver, Johnny, who took us everywhere and made us feel safe the entire trip. The house was absolutely beautiful—3 spacious levels that fit all 7 of us perfectly. The infinity pool was stunning and perfect for gathering and taking pictures. We spent a lot of time at the house and still wished we had more days. We had a private chef a few nights—each 4-course meal was immaculate. Breakfast was made fresh every morning by Alex’s wife and daughter and was delicious. One of the highlights was the 4 masseuses who came for massages and body scrubs—pure luxury! This was the most relaxing and exciting trip I’ve had in a long time. If you’re thinking of booking, don’t hesitate. You won’t be disappointed! They also have a second house next door if you need more space. We’ll definitely be back!

My family of 9 celebrated my 70th birthday at Villa Encanto. Our stay was nothing but spectacular. The property is spacious and can comfortably accommodate a large group, making it perfect for family vacations or gathering with friends. The Villa is well-appointed with all the amenities you would need. Alex and Gerry were very responsive to all of our questions & were super accommodating. Their recommendations for nearby activities and restaurants were spot on. We enjoyed several fun excursions and dined at some fabulous local restaurants all thanks to their great suggestions. They pointed out where the monkeys were & we saw them early every morning. They booked us massages at the house and scheduled us a sunset catamaran cruise, which was amazing. Highly recommend.

I'm disappointed to report that my recent experience at this Airbnb fell short of my expectations. While the main house was nice and the view beautiful, we encountered several MAJOR issues during our stay. Upon arrival, we found the front door didn’t work properly and required a knife to open. The fireplace was inoperable, and the keypad for the front and garage doors was non functional throughout our stay. Towards the end of our trip, we couldn’t enter either door and had to scale down the side of the house and get in through the back of the house. The Casita and basement bedroom aren’t attached to the main house, so we left the back doors unlocked, but after finding out how easy it is to enter that way it definitely created a safety concern. Most concerning was the black mold in the basement bedroom and bathroom. We only discovered this when one of the kids had a severe allergic reaction from sleeping in that room. Overall, I cannot recommend this place after our experience.

Host Response

At our villa, we have always been dedicated to providing unforgettable experiences for our guests. Over the past two years, we've welcomed many visitors who've shared wonderful memories and left five-star reviews about their stays with us. Our commitment to promptly addressing any inconvenience has been unwavering, ensuring that every guest feels at home and well taken care of. Recently, we received feedback from a guest toward the end of their stay, highlighting some concerns. We were surprised to hear about these issues, particularly the mention of mold, which we can confirm is a false allegation. Our property is regularly inspected and maintained to the highest standards, and no previous guest has ever reported such a problem. We encourage open communication and wish the guest had informed us of their concerns earlier. Had we been notified sooner, we would have been more than willing to address any issues immediately. Following their stay, the guest requested financial compensation, which was reviewed by Airbnb and found to be unwarranted as our villa met all the described standards and amenities. We regret how this situation was handled and any misunderstanding that may have occurred. Our goal is always to ensure comfort, safety, and satisfaction for everyone who stays with us. We remain fully committed to upholding the high standards that our guests have come to expect and appreciate. Thank you to all who have shared their positive experiences, and we look forward to creating more wonderful memories with future guests.

Villa Encanto was beautiful and the view was spectacular! Even more beautiful than in the pictures. The kitchen was very well equipped and tidy. Thanks to Alex and Gerry for their help and quick response.

The Villa is amazing! Our group of 8 enjoyed the house and the views were spectacular. We loved being outside by the pool enjoying the wild life (monkeys and beautiful birds!) One note: We were disappointed that the oven was not working (we were planning to cook dinner a few nights) and the coffee pot did not seem to function properly.

Host Response

Thank you very much Jean for choosing us and letting us know about the drawbacks, both were resolved immediately, we hope to see you again very soon.

Alex probably is the best host I have ever had throughout my Airbnb experience for many years. He always responded. Sometimes within minutes. He helped start planning my stay weeks in advance and always had great recommendations. He helped make my 30th bday very memorable. Me and my friends felt right at home. The home is so beautiful and even better in person. Any troubles we had , Alex helped solve them within a timely manner. I loved this place soo much. The area is private yet you see the whole town and ocean. Great views. Great beds. Great overall stay!

Our experience staying at Villa Encanto with Alex as our host was truly above & beyond our expectations. Alex was incredibly responsive and always kind and accommodating. He even arranged all of our excursions, transportations, and helped us create the most perfect itinerary for our stay. The house is stunning, picturesque, and the truth is, the photos didn't do the beauty of Villa Encanto justice! Thank you so so much for everything, Alex! You were instrumental in making this trip special for our guest of honor. I recommend booking with Alex and trusting his guidance without reservation. I look forward to returning for a stay again in the future!

Host Response

Thank you very much Ami, it was an honor to welcome you and we will be more than happy to welcome you again, hopefully very soon

The view was absolutely breathtaking. This place was very spacious for our group of 6 adults. We had a rental car which and was only a quick 5 minute drive from all the hustle and bustle in Playa Del Coco. The location was amazing and Coco had tons to offer. The pool and living area was beautiful and very comfortable. The house is within a gated community with security and was very safe and private. We wanted a place with an amazing view and this house was everything we hoped for. Many thanks.

The house is very spacious, and the views are spectacular. Our group of 7 spent our mornings and evenings living in the pool. We were able to view sunsets from the side of the house, even while sitting in the pool! We utilized the pool table, ping pong table and outdoor sound system. In addition to every room having its own ensuite bathroom, there was an outside bathroom by the pool as well as one in the main living area. If you are looking for a luxurious place to stay in Coco, this is the place!

The view!!!! We were happy to spend so much time at the house. The doors fully open to the outside where we enjoyed the pool, outdoor shower, grill and refrigerator and covered area to lounge. The lower level offered a fite pit and ping pong table as well as a separate casita and additional bedroom. The house itself was spacious and well appointed. The kitchen was well stocked and had everything we needed. Alex had been extremely helpful prior to our arrival with requested excursion information. He arranged our outings as well as airport transportation and was at the house to welcome us upon arrival! He delivered groceries and arranged for us to have Ofelia cook and serve us delicious local cuisine. He was the most attentive host we have had in our travels. Thank you Alex and Villa Encanto! PURA VIDA!

My family and I stayed at Alex and Gerry’s house for 10 days. It was perfect. The 4 ensuite bedroom were perfect to accommodate all of us, 4 couples + babies. The open concept to the pool and sliding doors made our experience very family oriented and fun. The house is new, spotless, you can tell it’s well designed for group rentals. Gerry (the partner who welcomed us) is super responsive and helpful. Making dinner reservations, beach recommendations, always ready to help. I would recommend this house anytime.

Our stay at Villa Encanto was absolutely wonderful. Alex, the manager, was a dream to communicate with. He reached out early and helped answer my numerous questions regarding our stay, meals, and excursions. He was responsive our entire stay. He even made a reservation for us on our first night in at Sugoi, the restaurant in the community which met and exceeded our expectations. Having Doña Ofelia make our breakfasts every morning and dinner after our very long day of activities was a total blessing and she is as sweet as can be. The home itself is more beautiful than the photos. The home is placed in a community with a guard stand which really helps you feel safe, although the beautiful country of Costa Rica is incredibly safe anyway. Alex met us at the villa when we arrived and gave us a nice tour of the home which was incredibly inviting. He even helped us navigate our way to our second destination! Tip: absolutely, 100% do the excursions with the company Alex recommends. 🤍

Wonderful Host and Scenic Stay! Our stay at Alex’s Airbnb was truly memorable. Alex, as a host, exceeded all our expectations. He was not just helpful, but incredibly friendly and always available to assist us with anything we needed. His responsiveness added a layer of comfort to our stay. The house itself is a gem, nestled in the hills, offering breathtaking views of both the beach and the surrounding hills. The convenience of a 5 to 10-minute drive to the beach was the cherry on top. Our family, especially the kids, had a fantastic time. Highly recommend for a family getaway!

From booking to checkout everything went smoothly. Alex created a group chat and sent us recommendations. He also arranged for transportation (Johnny) to and from airport, excursions, supermarket and local restaurants. We also had Doña Ofelia who made us breakfast every morning, and dinner 1 night as requested. Everything was delicious and well presented. She served and cleaned up after. Alex and Gerry were very attentive, a bed broke in one of the bedrooms and we mentioned to Alex. Gerry came within hours and fixed the broken bed, reinforced the other and organized the room! Because this is in the mountains and tropics, there are insects (spiders, lizards). We also heard howler monkeys but unfortunately didnt see them. Overall we had a wonderful time at Villa Encanto. The breathtaking views from every part of the home was everything. It was a group of 6 girls and we had more than enough space. Thanks Alex, Gerry, Doña and Johnny for a memorable birthday trip. Pura Vida!

I recently stayed at an Airbnb property hosted by Alex & Gerry, and it was a delightful experience from start to finish. They went above and beyond to ensure our comfort and curated incredible experiences for our diverse group of seven, spanning ages from 10 to 70, over a 10-day stay in Costa Rica. Alex's proactive excursion planning was a standout feature, providing a tailored list of local attractions that saved us time and showcased their in-depth knowledge of the area. The accommodations were not only comfortable and well-equipped but also meticulously managed, with Alex & Gerry readily available and responsive to any questions or concerns. Their exceptional level of accommodation and dedication to guest satisfaction truly set this Airbnb experience apart. Despite the unpredictabilities of travel, they mitigated everything perfectly, demonstrating their commitment to being superb hosts. In summary, if you're looking for an Airbnb experience that exceeds expectations, pick this

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