Alex

Reviews

28 total reviews

96% Excellent

28 reviews

4.89

2023–2025

Cleanliness 4.9

Accuracy 4.9

Communication 4.9

Location 5.0

Check-in 4.9

Value 4.9

28 reviews

4BR Villa in Playa Grande

Paige

Excellent, 8 months ago

Alex and team are simply the Best!! Thank you for a memorable time! We will be back soon!!

Alex was the best host! He listened to all our needs and provided a full itinerary for our stay. We had a driver, Johnny, who took us everywhere and made us feel safe the entire trip. The house was absolutely beautiful—3 spacious levels that fit all 7 of us perfectly. The infinity pool was stunning and perfect for gathering and taking pictures. We spent a lot of time at the house and still wished we had more days. We had a private chef a few nights—each 4-course meal was immaculate. Breakfast was made fresh every morning by Alex’s wife and daughter and was delicious. One of the highlights was the 4 masseuses who came for massages and body scrubs—pure luxury! This was the most relaxing and exciting trip I’ve had in a long time. If you’re thinking of booking, don’t hesitate. You won’t be disappointed! They also have a second house next door if you need more space. We’ll definitely be back!

My family of 9 celebrated my 70th birthday at Villa Encanto. Our stay was nothing but spectacular. The property is spacious and can comfortably accommodate a large group, making it perfect for family vacations or gathering with friends. The Villa is well-appointed with all the amenities you would need. Alex and Gerry were very responsive to all of our questions & were super accommodating. Their recommendations for nearby activities and restaurants were spot on. We enjoyed several fun excursions and dined at some fabulous local restaurants all thanks to their great suggestions. They pointed out where the monkeys were & we saw them early every morning. They booked us massages at the house and scheduled us a sunset catamaran cruise, which was amazing. Highly recommend.

I'm disappointed to report that my recent experience at this Airbnb fell short of my expectations. While the main house was nice and the view beautiful, we encountered several MAJOR issues during our stay. Upon arrival, we found the front door didn’t work properly and required a knife to open. The fireplace was inoperable, and the keypad for the front and garage doors was non functional throughout our stay. Towards the end of our trip, we couldn’t enter either door and had to scale down the side of the house and get in through the back of the house. The Casita and basement bedroom aren’t attached to the main house, so we left the back doors unlocked, but after finding out how easy it is to enter that way it definitely created a safety concern. Most concerning was the black mold in the basement bedroom and bathroom. We only discovered this when one of the kids had a severe allergic reaction from sleeping in that room. Overall, I cannot recommend this place after our experience.

Host Response

At our villa, we have always been dedicated to providing unforgettable experiences for our guests. Over the past two years, we've welcomed many visitors who've shared wonderful memories and left five-star reviews about their stays with us. Our commitment to promptly addressing any inconvenience has been unwavering, ensuring that every guest feels at home and well taken care of. Recently, we received feedback from a guest toward the end of their stay, highlighting some concerns. We were surprised to hear about these issues, particularly the mention of mold, which we can confirm is a false allegation. Our property is regularly inspected and maintained to the highest standards, and no previous guest has ever reported such a problem. We encourage open communication and wish the guest had informed us of their concerns earlier. Had we been notified sooner, we would have been more than willing to address any issues immediately. Following their stay, the guest requested financial compensation, which was reviewed by Airbnb and found to be unwarranted as our villa met all the described standards and amenities. We regret how this situation was handled and any misunderstanding that may have occurred. Our goal is always to ensure comfort, safety, and satisfaction for everyone who stays with us. We remain fully committed to upholding the high standards that our guests have come to expect and appreciate. Thank you to all who have shared their positive experiences, and we look forward to creating more wonderful memories with future guests.

The Villa is amazing! Our group of 8 enjoyed the house and the views were spectacular. We loved being outside by the pool enjoying the wild life (monkeys and beautiful birds!) One note: We were disappointed that the oven was not working (we were planning to cook dinner a few nights) and the coffee pot did not seem to function properly.

Host Response

Thank you very much Jean for choosing us and letting us know about the drawbacks, both were resolved immediately, we hope to see you again very soon.

Alex probably is the best host I have ever had throughout my Airbnb experience for many years. He always responded. Sometimes within minutes. He helped start planning my stay weeks in advance and always had great recommendations. He helped make my 30th bday very memorable. Me and my friends felt right at home. The home is so beautiful and even better in person. Any troubles we had , Alex helped solve them within a timely manner. I loved this place soo much. The area is private yet you see the whole town and ocean. Great views. Great beds. Great overall stay!

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