Tacito

Reviews

Superhost

35 total reviews

94% Excellent

35 reviews

4.89

2023–2026

Cleanliness 4.9

Accuracy 4.9

Communication 5.0

Location 4.9

Check-in 4.8

Value 4.9

35 reviews

3BR Cabin in El Guarco

James

Excellent, 3 weeks ago

Beautiful place, really quiet and peaceful just perfect weather. This place is just perfect to go and disconnect from everything and have a great time.

Host Response

Thank you I hope you come back soon

Unfortunately, I had to cancel the stay early (with a small refund): - No dry firewood (only with the electric Heating does not warm the living area), keys for (dry?) Firewood should only be provided three days after arrival - The fire lighter only came after inquiries about the host and the cleaning staff (even with that, you couldn't get the fire going; I live at home with a fireplace and have also had no problem in other accommodations here in the Nebelwälder). - The balcony door in the bedroom with the hot tub can neither be pushed shut nor locked, but there is video surveillance on the balcony?! - After 9 PM every day, there was an automatic cleaning program in the whirlpool that could not be turned off. I did not find an instruction manual. - a bathroom or at least the associated shower not cleaned; various types of hair were stuck to the floor/wall - No oil in the kitchen Otherwise, a fully equipped kitchen, comfortable bed. Unfortunately, a barking neighbor dog.

Host Response

Thank you for sharing your feedback. I’m sorry that your stay did not meet your expectations. I would like to clarify that the issue with the door was only mentioned after you had already decided to leave, so I did not have the opportunity to send anyone to inspect the concern during your stay. When other concerns were communicated, I made efforts to assist, including arranging additional dry firewood as soon as it was available after the weekend. The outdoor cameras mentioned are only for property security and are located outside the home, with no cameras inside the property. Although the reservation policy did not require an additional refund, I chose to provide a partial refund in good faith for the unused nights after the early departure. I appreciate all feedback and will continue working to provide the best experience possible for future guests.

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