Tacito

Reviews

Superhost

37 total reviews

95% rated 5★

37 reviews

4.89

2023–2026

Cleanliness 4.9

Accuracy 4.9

Communication 5.0

Location 4.9

Check-in 4.8

Value 4.9

37 reviews

3BR Cabin in El Guarco

Angel

Excellent, 3 weeks ago

It was a magical experience. It exceeded our expectations and we enjoyed it a lot as a family. For our daughters, it was the first time they were in a cabin with a fireplace, and my family enjoyed it very much.

Host Response

Thank you so much ‎You and Your Family. Hopefully come Back soon.

Unfortunately, I had to cancel the stay early (with a small refund): - No dry firewood (only with the electric Heating does not warm the living area), keys for (dry?) Firewood should only be provided three days after arrival - The fire lighter only came after inquiries about the host and the cleaning staff (even with that, you couldn't get the fire going; I live at home with a fireplace and have also had no problem in other accommodations here in the Nebelwälder). - The balcony door in the bedroom with the hot tub can neither be pushed shut nor locked, but there is video surveillance on the balcony?! - After 9 PM every day, there was an automatic cleaning program in the whirlpool that could not be turned off. I did not find an instruction manual. - a bathroom or at least the associated shower not cleaned; various types of hair were stuck to the floor/wall - No oil in the kitchen Otherwise, a fully equipped kitchen, comfortable bed. Unfortunately, a barking neighbor dog.

Host Response

Thank you for sharing your feedback. I’m sorry that your stay did not meet your expectations. I would like to clarify that the issue with the door was only mentioned after you had already decided to leave, so I did not have the opportunity to send anyone to inspect the concern during your stay. When other concerns were communicated, I made efforts to assist, including arranging additional dry firewood as soon as it was available after the weekend. The outdoor cameras mentioned are only for property security and are located outside the home, with no cameras inside the property. Although the reservation policy did not require an additional refund, I chose to provide a partial refund in good faith for the unused nights after the early departure. I appreciate all feedback and will continue working to provide the best experience possible for future guests.

3BR Cabin in El Guarco

David

Excellent, 2 years ago

We had a really peaceful and pleasant 3 days stay at Roxana’s cabin. It had everything we needed and even some things we didn’t know we needed! Like marshmallow skewers to use on the fireplace to make smores (ingredients available at every MiniSuper.) The kitchen had absolutely everything we needed to cook two meals a day, skipping lunch to go hiking trails nearby. And the jacuzzi was an absolute dream to soak in 2-3 times a day. We’ll be back oneday on our way to climb mount Chirripo!

3BR Cabin in El Guarco

Sofía

Excellent, 2 years ago

A cute and cozy cabin, loved the fireplace. Definitely want to come back.

Host Response

Sofía tomaré nota de tus observaciones, muchas Gracias, estamos para servirles

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