Lilliana

Reviews

Superhost

82 total reviews

88% Excellent

82 reviews

4.80

2020–2026

Cleanliness 4.9

Accuracy 4.9

Communication 4.9

Location 4.9

Check-in 4.8

Value 4.8

82 reviews

4BR Luxury Villa in Hacienda Pinilla

Christy

Good, 1 month ago

House was great. The pool was super fun for the kids. Only bad thing was being woke up early a couple of mornings bc the pool guy turn the hose on outside and it makes a very loud noise.

Host Response

Hello, and thank you so much for your feedback! I’m really happy to hear that you had such a great stay. It actually wasn’t the pool guy. It was most likely some of the people in your group who went outside and left the water pipe open, which caused the noise. It wasn’t a loud or disturbing noise by any means. In any case, we’ve removed and sealed off the pipe so that future guests won’t be able to leave it open again. Thank you again for letting us know!

Lilliana was absolutely amazing!! So extremely helpful I can’t say enough good things about her! The place was very clean and beautiful! The only thing I will say is when you pull up the location on the maps, it is not the same location. The neighborhood is also not close to town. Uber is not easy to get bc of the codes they have to get and bc it’s further away they don’t like to drive out that way. Lilliana helped us book transportation though. You just need to plan ahead a bit. Overall great place and again Lilliana was so helpful with all the questions I had! Responded extremely quickly!

Host Response

Hello Megan, thank you so much for your review. I am glad you really loved the area and the house and everything else. It was a pleasure meeting you and your family. As far as the map I double checked and everything was good. Not sure what might happen on your end, also the QR codes it’s a way for the condominium to keep track of who enters and exits the Hacienda. As you noticed it is a very exclusive place and everyone needs to have access to get inside the community

The house itself was nice, however the pool was very low in water level and unusable due to the amount of chemicals. Lilliana had the pool cleaners to come each day and work on it with a pump, but it took 4 days until it was clean. We submitted a complaint about this, and in response Lilliana claimed that we broke things which we did not, including a television that was locked in a garage that we didn’t have access to. Clear attempt of a price grab which was disappointing. The pool table, foosball table were broken. Many things around the house were dilapidated and in need of repair. It is a nice house but needs some attention. We were also locked out of the gated community as the QR codes Lilliana provided did not work. Eventually was sorted out. Not a bad stay overall, but the condition of the house is different to description. And host was disappointing with the fraudulent claim.

We took our three adult daughters and their boyfriends to Hacienda Pinilla for a surf trip. The house was perfect for all of us-8 adults, plenty of beds and bathrooms to make our stay easy and comfortable. The pool, slide, poolside and outside area were awesome! We surfed at the nearby beaches in the morning and late afternoon and sat by the pool and played cards in the mid day. There were mosquitos at night so bring bug spray. We also appreciated the low $5 per person charge at the beach club as we often made that our base camp and surfed in front of the club. Liliana is extremely helpful and always responded immediately! As a side note, be prepared for high prices for groceries in Costa Rica. Still, it was one of our best trips as a family ever. Definitely recommend Casa Sunset and Liliana. C

We loved staying here! Lilliana was very responsive and kind. Check in was flexible which was needed for our long trip and grocery shopping. She had recommendations for shopping and let us know about a closed road ahead of time. She was very helpful with anything we needed. We loved the pool! The 9 kids we had with us were in it the entire time. They loved the slide and the fancy lights. We were able to watch an NFL playoff game easily on the TV. We were provided with a nice crib for our 14 month old. The grill was great! Super close to a nice beach and beach club $5 per day if we wanted to use their pool as well. (We loved being at the airbnb so we just used beach access and not the beach club pool). Kitchen very well stocked! Loved the robot vacuum! Tons of towels! Wish there was a bath but that wasn’t a deal breaker at all. Just nice when you have a baby:) Very safe gated neighborhood. Very nice guards at the gate! Would definitely recommend!

We had a great experience during our stay. The house is beautiful, very well maintained and with all the necessary details to enjoy the weekend. The atmosphere of the place is very pleasant and perfect to relax. The host was incredibly friendly and was always attentive to our inquiries, helping us at all times. Undoubtedly, their hospitality made the experience even better. We fully recommend this house and hope to be able to return soon.

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