Ileana

Reviews

272 total reviews

85% Excellent

272 reviews

4.79

2021–2026

272 reviews

5BR Villa in San Juan del Sur

Jackeline

Excellent, 1 month ago

Beautiful and peaceful place to stay at! The ocean was accessible and convenient and had the best beach. Can’t wait to come back

I don't recommend this place; the photos are far from the reality. Overall, the house was not clean; there were beer cans around the pool, and the rooms and bathrooms did not feel clean. We wanted to turn on the oven, and when we sent a private message, they didn't respond. In the end, the caretaker helped us, but the kitchen is not equipped at all; the stove and oven are of very little use. Everything in the kitchen was extremely neglected. The hammocks at the ranch are really worn out; one even has holes in it—it's dangerous to sit on them. One of the people helping, the older gentleman, was not at all helpful; he didn't want to assist us with anything and would only say that things like the fan in the main ranch weren't working. All the furniture is uncomfortable and worn out. Overall, the entire house needs renovation and proper maintenance. Please note that there are noisy neighbors on both sides—one is a restaurant, and the other is an Airbnb for a large number of people. Not at all what the photos show.

Host Response

Hi Ximena. We are sorry to hear that was your experience. Our property maintains a consistent rating of 4.8, reflecting the positive experiences of the vast majority of our guests in terms of cleanliness, condition of the facilities, and service received. During your stay, we had staff available, and support was provided through the caretaker when requested. We are also sorry if, in your case, any issues were overlooked on this occasion. We have taken note of your feedback for internal review; however, we consider it important to point out that many of the points mentioned do not reflect the typical experience we offer. We will remain focused on continuing to improve our standards and on serving our guests in a timely manner.

Had a great time at this home! Definitely worth coming back too. The home caretaker Chepe and his father were friendly and super helpful. Love the beach access the hosts were really accommodating which is great. My only take from this is a BIGGER # on the house outside idk how many times we missed the entrance due to the small #s. But that’s just us :) Also the kitchen I would say would need a bit of an upgrade on what is provided not in appliances but in the smaller things a family uses day to day for cooking. Already planning my return trip next year thank you hosts for a memorable vacation

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