Susan

Reviews

85 total reviews

92% Excellent

85 reviews

4.85

2017–2026

Cleanliness 5.0

Accuracy 4.9

Communication 4.8

Location 4.9

Check-in 4.8

Value 4.7

85 reviews

3BR Home in San Juan del Sur

Brent

Excellent, 4 weeks ago

Great view Even saw monkeys in the tree next to the pool

Host Response

Aww the little family of monkeys that hangs out there sometimes. Makes the stay that much better! Hope to host you again.

HORRIBLE host and very RUDE. Wouldn’t stay here for free if she offered. She always has her caretakers looking at what you doing. There’s a camera that looks at the entrance of the house to see what’s going on. Nice place but the host killed my vacation out there. She sent her caretaker to kick people out the house like my grandma and my aunts. Find somewhere else who knows how to treat guest.

Host Response

Thank you for your feedback. For clarity, the reservation was made for four guests, but nine people arrived. Our goal is always to provide a safe and comfortable stay, and in this case, we accommodated the group for the first night to ensure they had a place to stay. The extra guests were to leave by 12:00 PM the next day. At 2:30 pm onsite staff requested they leave, well past agreed upon check out time. Our home has clear house rules, including guest limits and check-out times, which help us maintain a positive experience for everyone. The outdoor camera is positioned only at the entrance for safety and check-in purposes—it does not monitor private spaces. Nearly all stays at our property are positive when house rules are respected, and we remain committed to providing a welcoming environment for all guests.

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