Amy

Reviews

Superhost

28 total reviews

89% Excellent

28 reviews

4.89

2021–2026

Cleanliness 4.7

Accuracy 4.8

Communication 4.9

Location 4.7

Check-in 5.0

Value 4.8

28 reviews

Studio in Isla Mujeres

Jeanne

Excellent, 4 months ago

Amy's condo is even more beautiful in person! It is clean and roomy and has every amenity you may need. There are beach towels, water floats, snorkeling equipment, sunscreen... Really everything is thought of. What was really special was her concierge, Monse. She is a great communicator. She accommodated our request, at short notice, to check in a few hours early. She spent time with us at check in, answering all our questions and familiarizing us with the area and activity options. She even arranged for a taxi to pick us up and take us to the ferry dock on the morning of our departure. I would recommend Amy's condo to anyone wanting to explore Punta Sur.

Amy and her team were amazing! We had a flight delay that caused us to arrive hours later than expected, yet they were so gracious and cheerful when they welcomed us at the condo - and even ordered pizza on our behalf so we wouldn’t miss the opportunity for a late take out dinner! The condo was clean, well maintained and had everything we needed available to enjoy our time on the island. The area was walkable, with nearby restaurants and water access. We also rented a golf cart for the duration of our stay so we could easily explore the rest of the island and there was plenty of parking available. If we make a return trip, we would definitely stay there again.

The place was pretty much exactly as advertised. The host was flexible and didn't complain about me arriving at about 10:00 PM as a result of delayed flights, taxis, etc. She responded to all of my messages quickly. I also spent part of my trip at an all inclusive resort that actually cost more money, and truthfully, I wish I would have just stayed at this place the whole time. It was much nicer. One other small detail that really stood out to me... I realized as I was arriving in my taxi that I didn't have the correct change to pay my taxi driver. She actually pulled out $200 pesos for me, smiled and said "just get me back when you can!". That display of trust made me immediately feel more comfortable with the place I was staying. Would gladly stay again!

First of all let me just say that we would stay here again. The location is excellent (away from the party atmosphere of “downtown”). Easy walk to Punta Sur, which is beautiful. The property has very good pictures on Airbnb, which made it look just a touch better kept than it actually is. That’s not to say it wasn’t clean overall, just some areas could use some TLC (water spots on the ceilings, shelves not clean in closets, some odors from the bathrooms at certain times of the day/night). This could easily be a 5/5 places but is probably closer to 3.5/5 with some of the attention to detail that is needed.

I cannot say enough about the property manager, Monse. She is pleasant, super responsive and helpful in every imaginable way. She is a great resource who will make your stay in Isla effortless if you rent this unit. She helped us with everything - pre-stocking groceries, fixing issues with the Wifi, scheduling taxis and booking a golf cart. The neighborhood and location are great, and the views are incredible. The unit is showing its age a little bit and the cleaners could pay closer attention to detail. However, it was a really relaxing spot and good value for the money.

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