Rosa Maria

Reviews

Superhost

21 total reviews

95% Excellent

21 reviews

4.90

2026

21 reviews

3BR Home in Chetumal

Dulce María

Excellent, 1 week ago

Everything is very good, clean with enough towels, the pool is in perfect condition and there are enough dishes. We tried to be careful with the house accessories.

Host Response

Thank you very much for letting us know that you enjoyed your stay at Casa Corazón. It is very important for us that our guests feel comfortable, well received, and at home. Thank you for choosing us and for sharing your experience!

I'm still traveling, and so far I see that I've been messaging through the app. I've been without an internet connection these days due to a power outage in the area where we were. Even so, they had our phone numbers to call us and tell us about the Lack of towels mentioned

Host Response

In keeping with the platform's policies, they recommend keeping an eye on the app to initiate communication, since any notification is sent through the same app.

The house is spacious and has all the amenities to arrive and rest. It's very close to downtown and the boardwalk, so getting around from there is very easy. Although we hardly used it, the pool is a big plus because of the heat in the city. Rosa María and her daughter were very friendly and flexible with our arrival time. The only thing I would improve is the bathroom in the room, which is very high and a bit uncomfortable. Otherwise, everything is perfect! Thank you for having us.

Host Response

Thank you very much for your 5-star rating 🌟. We are happy to hear that you enjoyed your stay at Casa Corazón and we appreciate you taking the time to share your experience. We also appreciate your comment about the bathroom. Each observation helps us identify opportunities for improvement and we will take it into account to make the space more comfortable for everyone. It has been a pleasure to welcome you. The doors of the house are open for you. 🏡❤️

The service from the owner and her assistants was very good. There was a problem with the air conditioning in one room, but it was resolved satisfactorily. The house is very comfortable and pleasant, and everything is very clean. Only the sliding door in the kitchen is a bit difficult to open. It needs a handle to open more easily, but other than that, everything is excellent.

Host Response

Thank you very much for your feedback and for your understanding during your stay at Casa Corazón. We are glad that we resolved the air conditioning issue as quickly as possible and that you were able to enjoy your visit better. We also appreciate you letting us know about the kitchen door. We are already checking it to improve the experience for future guests. It was a pleasure to welcome you.

Very spacious, comfortable accommodation. I liked that the parking was covered and inside the property. The only thing was that we didn't have access to the Wi-Fi. The password provided was marked as incorrect. We reported the situation, but there was no alternative. The pool area is very nice.

Host Response

Thank you for your review, Ericka. I'm very sorry for the inconvenience with the Wi-Fi. It was probably misconfigured due to the lack of electricity at the beginning. Unfortunately, since it was Sunday, a technician couldn't help me figure out what was going on. It has already been checked to avoid future inconveniences. Thank you very much for your understanding and for having a pleasant time. You are welcome whenever you like!

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