Estefania

Reviews

10 total reviews

10 reviews

4.00

2025–2026

Hosting since 2025

Cleanliness 3.0

Accuracy 3.0

Communication 3.5

Location 3.0

Check-in 4.2

Value 3.0

10 reviews

8BR Villa in Granada

Maria

Excellent, 2 weeks ago

Excellent location

Overall pretty good for the price, you get a whole hotel for yourself, we cooked and play karaoke it was fun there were 3 things i didn't like much that they should improve/update/let you know before hand 1 no street parking 2 address isn't right we were lost 3 some equipment that they have listened as grill, air conditioning and pool aren't accurate, grill is not a grill, some rooms don't have ac working pool no clean (our case because weather conditions ) shoutout to the guy who welcomes us he was super helpful and was honest on everything thank you for having us.

My recent stay at that property rented through Airbnb in Granada was deeply unsatisfactory and considerably far from the standards expected on this platform. My observations are supported by conversations and photos sent to Airbnb verification and at the end of this bitter experience I got a refund from Airbnb. The house is delivered in unacceptable conditions: rooms with old mattresses, bedding in poor condition, dirty bathrooms and with unpleasant odors. The air conditioner in the master bedroom is so noisy that sleeping is impossible. The pool was completely out of maintenance, with cloudy water and no proper filtration. The kitchen, in addition to being dirty, had deteriorated utensils, a bad smell and the presence of mice at night. This is not only uncomfortable, but also poses a health risk. I don't recommend this place at all, it was the worst bad experience of my entire life renting

Host Response

Lamentamos que su experiencia no haya cumplido sus expectativas. Desde el inicio estuvimos disponibles y ofrecimos soluciones inmediatas durante la estadía. Los utensilios de cocina son funcionales; aunque no son nuevos, cumplen su propósito, e incluso se envió una olla especial para calentar nacatamales como apoyo adicional. La única situación asumida fue que el freezer estaba congelado por uso, no por falta de higiene, y se atendió de inmediato. La inconformidad principal fue la piscina, cuyo color puede variar visualmente por los azulejos y la lluvia, lo cual fue explicado en el momento. El grupo permaneció más de 24 horas usando las instalaciones y aun así continuamos apoyando.

Excluding the interior of the rooms, the rest of the interior is equipped with security cameras that violate your privacy. Dirty rooms, stained mattresses, and electrical outlets with exposed parts, which is dangerous if you are traveling with a baby, as we were.We rented the place for 4 nights only stayed one. The owner refused to refund the remaining amount, even though it was their fault

Host Response

Lamentamos que su experiencia no haya cumplido sus expectativas. Nuestro alojamiento coincide exactamente con la descripción publicada y todas las áreas se entregan limpias y en buen estado. Airbnb revisó cuidadosamente este caso y confirmó que no existió ninguna violación de privacidad ni problemas de limpieza, motivo por el cual el huésped no recibió ningún reembolso. Siempre actuamos con transparencia y respeto hacia nuestros huéspedes.