Raúl
Reviews
183 total reviews
70% Excellent
183 reviews
4.49
2017–2026
Cleanliness 4.5
Accuracy 4.6
Communication 4.6
Location 4.9
Check-in 4.8
Value 4.4
183 reviews
Nice view, pleasant stay, clean
Host Response
Hi 😊 Thank you very much for your feedback! It was truly a pleasure to welcome you to Villa Maui, and we are glad to hear that you enjoyed your stay. Feedback like yours motivates us to keep working to provide memorable experiences for each of our guests. We look forward to having the opportunity to welcome you back in the future. Kind regards, The Villa Maui Team
I would highly recommend this home. All the people who took care of us were super friendly, very attentive and helpful. The house is even more amazing. The master bedroom is a real dream. Highly recommended. I went with my friends and we had a great time, feeling comfortable and supported in everything. I would go back without a second thought.
Host Response
Thanks so much for your feedback! It was truly a pleasure to welcome you to Villa Maui, and we are glad to hear that you enjoyed your stay. Feedback like yours motivates us to keep working to provide memorable experiences for each of our guests. We hope to have the opportunity to receive them again in the future. Kind regards, Villa Maui Team
Excellent house; the service from Mr. Marco and his wife was exceptional. They make your stay the best it can be, always attentive and with a very friendly attitude. It has a beautiful view, the sunrise looks amazing, and all the facilities are clean. The owners always responded immediately, and when we made requests, they were very helpful. I would definitely rent the house again ⭐️⭐️⭐️
Host Response
Thank you so much for your feedback and for choosing Villa Maui in Acapulco! We are delighted to hear that you enjoyed the house, the spectacular view of the bay, and especially the service provided by our team. Marco and his wife are always focused on providing warm, quality service. It will be a real pleasure to welcome you again on your next visit to Acapulco.
Excellent accommodation Everything tidy The house is very clean The pool has a beautiful view Erika and Marco's service was excellent; they made our stay incredible with all their attention. Highly recommended!!
Host Response
Thank you very much for your feedback and for staying at Villa Maui. We are delighted to hear that you enjoyed the house, the cleanliness, the pool, and the view, as well as the attention provided by Erika and Marco during your stay. It will be a pleasure to welcome you again in the future.
Excellent service; the attention is the best part. Very comfortable, everything was very spacious No complaints whatsoever, highly recommended
Host Response
Thank you so much for your feedback… We're glad to hear you enjoyed your stay. We look forward to seeing you whenever you like! Regards
Everything was great! We had an amazing time, and Marco Polo and Erika were great hosts!
Host Response
Thank you very much for your feedback and for staying at Villa Maui 🤍 We are delighted to hear that you had an amazing time and enjoyed your stay. We also appreciate the mention of Marco Polo and Erika. It will be a pleasure to welcome you again when you want to return. Greetings!
Beautiful house in a private, safe, and quiet residential development. Marco Polo and his wife’s service was splendid! They were very attentive to our needs, always helpful and cheerful. The house is just as shown in the photos: clean, spacious, and very comfortable. It has everything you need to have a very pleasant family vacation. We hope to return soon 🙏
Host Response
Thank you very much for your feedback and for staying at Villa Maui 🤍 We’re delighted to hear that you enjoyed the house and the surroundings, and that everything was as you expected. We also appreciate the mention of Marco Polo and his wife’s service; it is certainly a very important part of the experience. It will be a pleasure to welcome you again when you decide to return to Acapulco.
The accommodation is just like the photos, the view is very nice, Alejandro was always attentive, highly recommended for visiting as a group and having a good day, we only had small maintenance details in the accommodation, from there on out everything was very good, I recommend it. 👍🏼
Host Response
Gerardo, thank you so much for your comment We are very happy to know that you enjoyed the view and that the house met your expectations. It is very important to us that the photos reflect reality and that you can live the experience as you imagine it. Also thank you for recognizing Alejandro's service; we are always available to make each group feel accompanied during their stay. We appreciate your feedback on the small maintenance details, we are already working on them to continue improving. It will be a pleasure to welcome you again when you want to return to Acapulco
The attention of the hosts and Alejandro was always very friendly and super flexible and is much appreciated. As for the facilities, we had problems with the shower in room #3, the water did not go away and it was puddled to the point that it could not be used for a while, the lock on room #1 did not work, it did not have a handle on the inside of the room and in the kitchen despite the cleaning that was always done there were small ants near the stove and the oven, the view is beautiful, but it lacks maintenance!
Host Response
Thank you very much for your review and for recognizing the attention and flexibility of the team and Alejandro. We're glad to hear you enjoyed the view and the overall experience during your stay. We also appreciate you sharing the details about the shower, the lock and the issue of the ants in the kitchen. They have already been solved, Your feedback helps us to continue to improve the house constantly. It will be a pleasure to welcome you again to Villa Maui and offer you an even better experience on your next visit to Acapulco
The food Paola prepared was delicious, with the best attitude from her and Alejandro. The house needs maintenance, the furniture in the rooms is in poor condition and the ceilings/walls are moldy or broken.
Host Response
Thanks for taking the time to share your experience, Gabriel. We are very happy to know that you enjoyed the food and the service of Paola and Alejandro; it is certainly a very important point for us😊. Regarding the comments on maintenance, we sincerely appreciate you pointing it out to us. Villa Maui is a property that was severely affected by Hurricane Otis and, although it has been significantly remodeled, we are still working continuously on improvements and maintenance to raise the standard of the house more and more. Your feedback has already been reviewed by our team and is part of the adjustments we are making to provide a better experience for future guests. Thank you again for staying with us and for your feedback, which helps us continue to improve. Greetings!
Everything is very good, I highly recommend hiring the kitchen services.
Host Response
Thank you for your feedback!!
The house is just like the photos, it is located on the top and you can see the entire bay from the pool. The staff in charge of the house is very friendly and they go to the supermarket if you need it. The only detail we found was that the kitchen is very dirty and smells bad, and in the pool there was like yellow glue, in fact the bathroom recesses were stained and the water looked dirty, from there on out everything is in order
Host Response
Hi Michelle! Thank you so much for taking the time to share your experience at Villa Maui. We are glad to hear that the house met what you saw in the photos and that you were able to enjoy the spectacular view from the pool, as well as the attention and support of our staff. I'm glad to hear that you were supported with the extension of your check-out at no additional cost, as you requested. We greatly appreciate your feedback as it helps us to continue to improve. Kind regards…
The house is beautiful! The view is breathtaking, the pool is beautiful! The living room is very cool!!! Access is a bit complicated if you have a large truck
Host Response
¡Muchas gracias, Roselin! Nos da mucho gusto saber que disfrutaron la casa, la vista y las áreas exteriores. 😊 Será un placer recibirlos nuevamente en Villa Maui cuando deseen regresar.